Dr. Jeffrey A McKenna, MD is a Otolaryngologist - General practicing in Phoenix, AZ
He has not yet shared a personalized biography with Doctor.com.
| University | Degree | Focus | Graduated |
|---|---|---|---|
| University of Arizona, College of Medicine | Medical Degree | 1986 |
Dr. Jeffrey A McKenna, MD has not yet indicated the hospitals that he is affiliated with.
Accepts New Patients: Yes
Dr. Jeffrey A McKenna, MD has not yet listed the medications that he commonly prescribes.
Dr. Jeffrey A McKenna, MD has not yet added any information about his practice's billing policies and payment options.
Practice At 5110 E Warner Rd Suite 210 - 5110 E Warner Rd Suite 210
“Great Doctor / Poor Office Staff”
I went in for an initial consultation with Dr. McKenna and he was great. But afterwards, was when things went wrong. On numerous occasions I was contacted right before a scheduled procedure to delay my appointment because of an overbooked schedule. When I asked what my options were to see a physician that wouldn't constantly cancel I was moved to a different physician. I told the staff that I didn't think I should have to pay another consultation fee but I would gladly pay for the in-office procedure and that if they insisted on me paying a consultation fee again I would just go to a different practice. I was told they would just charge me my procedure fee.
The day of my appointment I was told I would have to pay the consultation fee and the procedure fee. I ended up just cancelling my appointment and I'm going to find a new ENT group. Dr. McKenna seemed great but the staff here is lacking. They obviously don't care about providing good customer service or righting a wrong (constant cancellations). These cancellations were a major inconvenience to me but all they seemed interested in was double charging me on consultation fees within the same practice.
There are other ENT groups in the Phoenix area that provide better service than Valley ENT....
Comment - “ Great Doctor / Poor Office Staff ”
I went in for an initial consultation with Dr. McKenna and he was great. But afterwards, was when things went wrong. On numerous occasions I was contacted right before a scheduled procedure to delay my appointment because of an overbooked schedule. When I asked what my options were to see a physician that wouldn't constantly cancel I was moved to a different physician. I told the staff that I didn't think I should have to pay another consultation fee but I would gladly pay for the in-office procedure and that if they insisted on me paying a consultation fee again I would just go to a different practice. I was told they would just charge me my procedure fee. The day of my appointment I was told I would have to pay the consultation fee and the procedure fee. I ended up just cancelling my appointment and I'm going to find a new ENT group. Dr. McKenna seemed great but the staff here is lacking. They obviously don't care about providing good customer service or righting a wrong (constant cancellations). These cancellations were a major inconvenience to me but all they seemed interested in was double charging me on consultation fees within the same practice. There are other ENT groups in the Phoenix area that provide better service than Valley ENT....