Open full review
Review by Anonymous on March 05, 2021 -
Bergen Medical Associates - 2 Forest Avenue
Office & Staff Evaluation
Practice Evaluation
- Ease of Getting an Appointment
- Courtesy of Practice Staff
- Appearance & Atmosphere of Office
- Handling of Billing & Insurance
- Average Wait Time 6 to 10 minutes
Provider Evaluation
- Willingness to Spend Time with You
- Listening Skills
- Clear explanations
- Trust in Decision Making
- Accuracy of Diagnosis
- Post-Visit Follow-Up
“Great Doctor, AWFUL AND RUDE BILLING STAFF”
Comment - “ Great Doctor, AWFUL AND RUDE BILLING STAFF ”
I absolutely LOVE Dr. Marsen! But the Gramercy Gynecology billing department is unbelievably rude and difficult to work with. They incorrectly charged me $190 for a Pap which should have been free. After calling back many times, they were extremely unhelpful. I called my insurance and they fought with the billing department to correct the issue, which was not my insurance company’s fault. I just called back again to ask about payment posting and received a very nasty response back.