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Review by Larry K. on April 13, 2021 -
ENT and Allergy Associates - Upper East Side - 150 E 58th St 34th Fl
Office & Staff Evaluation
- Ease of Getting an Appointment
- Courtesy of Practice Staff
- Appearance & Atmosphere of Office
- Handling of Billing & Insurance
- Average Wait Time Not rated
Verified Patient
“Dr Lin gave me a great experience.”
While I appreciate and have high regard for Dr Lin, I find the service from the office and staff to be indifferent, cold, aggressive and somewhat inept. Long hold times when I call, excessive time needed to simply make an appointment, no greeting or welcome when I arrive at the office ... just "Are you checking in? Sign there and do a temperature check there." It all makes me wish Dr Lin worked in a small office with a single receptionist rather than in a huge practice that seems more like a big, impersonal business with no real interest in their customers.
Comment - “ Dr Lin gave me a great experience. ”
While I appreciate and have high regard for Dr Lin, I find the service from the office and staff to be indifferent, cold, aggressive and somewhat inept. Long hold times when I call, excessive time needed to simply make an appointment, no greeting or welcome when I arrive at the office ... just "Are you checking in? Sign there and do a temperature check there." It all makes me wish Dr Lin worked in a small office with a single receptionist rather than in a huge practice that seems more like a big, impersonal business with no real interest in their customers.