Firefly Health at Doctor.com

Average Rating:

Office & Staff Evaluation

Ease of Getting an Appointment

Courtesy of Practice Staff

Office Appearance & Atmosphere

Handling of Billing Matters

Average Wait Time 21 to 30 minutes

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Verified Patient

“Dr. Richman was understanding and helpful in allowing my thoughts to be heard.”

I very much appreciate Dr. Richman’s willingness to let my thoughts be heard and to take them into account. She was incredibly helpful and understanding, and I hope to continue with her, to work out the issues that I am visiting with her for.

John L. 11/23/2020

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Verified Patient

“Excellent”

This is my second visit with NP Abigail and I couldn’t be happier with my care. She is professional, compassionate and highly knowledgeable. She put my mind at ease with her recommendations and treatment plan. I hope to continue seeing her.

Marina S. 12/28/2020

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Verified Patient

“She is fantastic”

First doctor I’ve worked with that actually listens and really wants to help

Paul C. 02/09/2021

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Verified Patient

“FANTASTIC”

As a new patient, I feel like I'm getting personal attention both during scheduled appointments and through text capability.

Lori H. 02/18/2021

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Verified Patient

“Abigail was very professional and empathetic.”

Abigail took the time to listen to all of my concerns and offer support and solutions that my previous provider has not been forthcoming with.

Michael V. B. 03/04/2021

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Verified Patient

“Great”

Smooth

Bobby J. 03/05/2021

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Verified Patient

“A great experience!”

I have a ton of anxiety about doctors but Abigail made me feel so comfortable that I almost forgot I was at the doctors! The appointment felt very casual but I felt assured that I being listened to and that my concerns were being taken seriously. I have already recommended firefly and Abigail to a few of my friends!

Heather D. 03/11/2021

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Verified Patient

“Great at collaborating on health care goals”

Abby did an amazing job sitting down and really talking through my treatment options for my medical problem (hypertension). She really listened to my concerns, and took into account some unique situations in my life and helped come up with a great plan that works for and addresses my medical needs!

Eric S. 03/12/2021

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Verified Patient

“Refreshing and supportive”

She has been eager to work with me on things very personal and at first I was nervous but with our talk I felt comfortable, relaxed and felt listened to without feeling stupid in my anxiety. I felt safe and had somewhere to go when I wasn't sure where to start.

Jessica T. 03/24/2021

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Verified Patient

“Exemplary quality care”

After being pretty much abandoned by my former healthcare provider, I signed up for Firefly Health in desperation not knowing exactly what to expect. It was the best decision I have made on my road to wellness so far. I’m dealing with some scary symptoms, and all I really needed was someone to listen. I got so much more than that during a video visit with Abigail Richman. She gave me more than 45 minutes of her time, which allowed me to address every single one of my health concerns, and she had a solution to each one. Like magic, I was immediately referred to the proper specialists and was able to get an appointment with one soon after our video visit ended. Everything is lining up, and I don’t feel lost anymore. My gratitude for Abigail and Firefly Health is so strong that I got quite emotional during our call. To finally be heard and taken seriously is huge. To be treated like a human and not a number is paramount.

Rob H. 03/31/2021

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Verified Patient

“Abby is the best medical professional I’ve had in years!”

Abby really listens to me and understands me.

Anonymous 04/15/2021

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Verified Patient

“Abigail was easy to talk to, a good listener, and made me feel extremely comfortable”

I was nervous going in and she was so calming and helpful

Anonymous 06/02/2021

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Verified Patient

“Best of the Best”

Since joining Firefly Health, I’ve had my video chat appointments with Abby. From the start, she listened to me, addressed every one of my concerns and made me feel comfortable. She is not only professional, but extremely informative, transparent and attentive. I don’t see myself seeing anyone else for the foreseeable future. She is the best medical professional I’ve ever dealt with.

Nick F. 07/13/2021

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Verified Patient

“Great!”

Really like Firefly; telehealth availability makes care easier to access & maintain

T L. 07/20/2021

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Verified Patient

“Caring and knows her stuff!”

Best provider!

L. B. 08/24/2021

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Verified Patient

“Always there when I need them”

Scheduling an on-line visit is easy and they always seem to have a resource for what I need. I get just as much, or probably more, personal attention doing an on-line meeting than when I go to the doctors office. So much time saved. Very happy with them.

J. S. 09/27/2021

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Verified Patient

“It was professional”

Made either easy to understand and explained my concern professionaly

Anonymous 12/15/2021

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Verified Patient

“Treated like a real person”

Abby made me feel heard, gave me time to speak, asked me thoughtful questions, and gave me treatment options that made me feel like I had a say in my health.

Anonymous 01/31/2022

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Verified Patient

“Cared for”

Abby is very patient- centric and I trust her.

Lisa P. 02/17/2022

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Verified Patient

“So easy to talk to!”

She’s wonderful- listens, she’s easy to talk to, makes a plan that works for me, and is always there to answer questions even if Im not setting up an appointment. The best pcp I’ve ever had.

A. H. 03/01/2022

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Verified Patient

“Was great.”

Was patient with me and listened to all my health problems. Advised on what to do and helping me understand.

Elizabeth M. 03/10/2022

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Verified Patient

“Great communication”

Abby was an excellent communicator. Helped me understand diagnosis and treatment options, really went out of her way to give me options for care that worked with my schedule. Amazing experience overall!

Eric S. 04/14/2022

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Verified Patient

“Great!”

Listens, understands, discusses, and provides all the information and answers any questions. Exactly what you need.

Joe M. 05/06/2022

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Verified Patient

“Over all could t be happier”

Over all could t be happier

J. S. 05/12/2022

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Verified Patient

“Abby was thorough, listened to all of my concerns, and made great suggestions.”

Abby listened to all of my concerns and walked through each of them with me. She is very thorough and I can tell that she cares. She made some great recommendations for me. She is a wonderful provider.

Rachel T. 05/17/2022

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Verified Patient

“Resourceful advocate”

I brought a concern and measurements forward in a video meeting. Abby heard my concern, reviewed the measures and affirmed my issue. We considered possible options to resolve. Then Abby suggested a very simple step forward that is easy for me to do each day. A perfect solution.

Edward M. 07/12/2022

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Verified Patient

“Very Good”

Excellent

Anonymous 09/29/2022

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Verified Patient

“Great Experience”

Great Experience

Tanya W. 01/18/2023

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Verified Patient

“Wonderful”

She was easy to take to which I barely could do with others! Very understanding as well.

S. N. 02/16/2023

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Verified Patient

“She was understanding and firm without being pushy”

She made my first telemedicine experience easy and I will continue to see her.

M. B. 03/03/2023

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Verified Patient

“Thoughtful partner in care”

Abby has been my NP for over a year now. She’s always thoughtful, and listens carefully to what you have to say. She works with you to come up with a plan, and is always available for questions as they come up.

Caitlin S. B. 03/27/2023

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Verified Patient

“Amanda listened an heard me.”

First visit was getting a lot of background info. Then she focused on my current problem. I am also an NP and am grateful that she acknowledged my experience and helped guide me towards a treatment plan that we decided on together. I am impressed.

Debbie C. 07/22/2021

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Verified Patient

“Great listener. Makes me feel heard.”

Amanda is always on time, she listens and together we come up with a plan. I Jane been very happy with our visits and my care. I wish I had signed up earlier.

Debbie C. 09/08/2021

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Verified Patient

“Very helpful”

At first I was a little nervous of a video call Dr appointment but Amanda Mitchell was extremely helpful and made me feel comfortable right from the beginning.

Cody L. 09/30/2021

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Verified Patient

“Very thorough”

Amanda took her time to really get to know my medical history, needs, and goals. The visit went over an hour. I never felt rushed.

Carey D. 10/12/2021

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Verified Patient

“Amazing experience, this is how healthcare should be”

Amanda was very nice and thorough. She took the time to understand all my medical concerns and told me what was necessary to get done right now versus things that can be put off. I appreciated her following up with me and making sure i had what I needed. The firefly experience and app were so easy to use

D. W. 11/23/2021

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Verified Patient

“Great experience”

Very happy that I made the choice to see Amanda. She made me feel heard and listened to my concerns, I feel much more comfortable with her than with my previous doctors office.

N. C. 01/07/2022

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Verified Patient

“Fantastic.”

I am speechless! Truly wowed by how she made me feel more of a human and less of a number. I feel she brings compassion back to her profession. And i am very great full for all she has done for me.

H. L. 02/05/2022

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Verified Patient

“Felt heard”

It's so easy to feel dismissed by providers. I've heard over and over again to "lose some weight" or "its probably anxiety". Amanda actually listens to me and she's helped me feel like I'm getting my Healthcare needs back on track. She has made a huge difference in my life in the short time we've know eachother.

Emily J. 02/23/2022

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Verified Patient

“Amanda is awesome”

She listens and hears my concerns and helps me figure out what to do.

Debbie C. 03/14/2022

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Verified Patient

“Amazing!!”

I love this method of medical care!

Amanda is a master of her craft

Salvatore R. 04/28/2022

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Verified Patient

“Was above and beyond my expectations”

This was a thorough and satisfying experience. Amanda listened to everything I said and offer sound medical advice.

Paul M. 05/02/2022

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Verified Patient

“Smooth and efficient”

It’s a good experience with Amanda!

R. Z. 06/01/2022

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Verified Patient

“One of the best providers I’ve ever been to!”

She is attentive and really cares for her patients. She listens and her willingness to work with you is amazing. She meets her patients where they are and never pressurizes you do anything you aren’t ready for! Absolutely love her!!

Suchi P. 07/05/2022

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Verified Patient

“Amanda was so knowledgeable and friendly.”

Amanda gave me the help I needed and all the information necessary.

Zep W. 07/29/2022

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Verified Patient

“Excellent”

Relaxed, explained options very well, no pressure.

Jan P. 08/09/2022

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Verified Patient

“Great experience!”

Went over all my information. Was very helpful with the process. Enjoyed speaking with her!

T. D. 09/13/2022

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Verified Patient

“Very helpful”

Amanda was very clear on how to proceed forward with my medical issues and provided numerous options for me to start taking action.

Blake C. 09/30/2022

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Verified Patient

“Incredibly trustworthy”

She explained everything in detail, was incredibly trustworthy and caring during our appointment, would definitely recommend her

Karolina V. 11/10/2022

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Verified Patient

“Outstanding”

Amanda saw me promptly, discussed my concerns openly, and with treated me with compassion. I left my visit feeling very optimistic. I could not have ever imagined being so happy with a care provider. Thank you!

Joseph L. 12/23/2022

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Verified Patient

“Friendly and unhurried visit”

She took the time to listen to my concerns about my health, medications, etc. Shar acknowledged that doctor-patient care is best achieved when both parties are in agreement.

Frank W. 02/02/2023

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Verified Patient

“Amazing provider!”

Amanda is fantastic. She goes above and beyond and she really wants to help you get better. I’m so happy to have found her!

Mary E. S. 02/13/2023

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Verified Patient

“Excited about this new relationship”

He was down to earth and seemed to really listen. I am looking forward to working with this group on making my health better and keeping it there. I like the process and the easy of access to the doctors via my phone.

René L. 03/17/2021

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Verified Patient

“Beyond exceptional!. My whole family thrives on his positivity and professionalism.”

My whole family thrives on his positivity and professionalism and of course easily relatable. You could not ask for a better doctor. He gets 6 out 5 stars.

Luke V. 06/08/2021

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Verified Patient

“Very satisfied with the doctor”

Very eell

Joseph F. 02/16/2022

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Verified Patient

“Great”

He was professional and courteous

Mario B. 05/11/2022

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Verified Patient

“Welcoming and pleasant”

Great listener! Provided clear explanation of services in addition to medical insight.

D. K. 05/24/2022

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Verified Patient

“My experience felt very productive.”

I was able to address my concerns and my provider listened to them. I believe genuine progress has been made and I'm ready for the next step.

Anonymous 07/27/2022

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Verified Patient

“Highly recommend”

Kim is easy to talk to and made me feel heard. I was able to address any and all concerns. It was a simple and pleasant experience.

C. P. 06/22/2021

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Verified Patient

“Great experience, with second-to-none convenience”

Quality experience from the comfort of my home, couldn't ask for a better experience. Kimberly was a great listener and clear communicator.

Mitch A. 08/23/2021

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Verified Patient

“Answered all my questions clearly”

Great experience. All of my questions were answered and followed up with me afterward regarding blood work from labs.

E. C. 11/29/2021

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Verified Patient

“Excellent experience”

Caring and conscientious - was extremely happy.

Andrew W. 12/10/2021

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Verified Patient

“Personable and professional”

Very responsive to my concerns

Kenny E. 12/30/2021

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Verified Patient

“I’ve always liked the concept of Firefly and think virtual care is the fure - Kim’s care is better than I’ve ever received from a traditional PCP or NP”

Kim comes into each appointment ready to listen. She gets so creative in ways I can be healthy in my complex lifestyle (travel all week for work, rarely home, etc etc). I have always been reluctant to go to the doctor but Kim makes me comfortable and always gets to the root of any issue. Highly recommend Kim and the Firefly experience.

Ryan S. 01/07/2022

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Verified Patient

“I felt very comfortable.”

We introduced ourselves and discussed my medical history . Kim made several suggestions on things I should do . Kim answered any questions or concerns I had concerning my medical history.

Jim L. 01/20/2022

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Verified Patient

“I am very happy to have signed up with Firefly.”

Very grateful that I was seen today. I usually have to wait weeks to get an appointment with my doctor. I couldn’t have asked for better care. My needs were met promptly, and concerns I did have were met with attention.

M. V. 02/02/2022

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Verified Patient

“Excellent. Very professional.”

I felt listened to as a patient.

Ashley C. 04/21/2022

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Verified Patient

“It was a very smooth and wonderful experience!”

I felt that she really listened to my concerns and was honest about her recommendations. In the past, when I have done video visits with other medical professionals, I felt like they were rushing me to get of the call. But with Kim, everything felt like a normal in person visit, she was thorough and listened to all my concerns. She also explained everything in understandable details and did not speak over my head.

L. T. 05/09/2022

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Verified Patient

“Very attentive and able to provide information about all my concerns”

Kim was Greta to speak with, right from the start felt very comfortable. She was extremely knowledgeable with all factors concerning my current foot injury and also going over my health wellness situation. Very glad to have been able to book my appointment with her.

Eric A. 05/17/2022

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Verified Patient

“Friendly and knowledgeable”

Kim was personable and really helped me feel comfortable during my first virtual visit.

E. W. 11/30/2022

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Verified Patient

“She was very professional and kind.”

She listened well to what I had to say and responded to all of my issues with solutions or suggestions.

Shawn A. 03/14/2023

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Verified Patient

“Zoom call felt very comfortable”

I was able to get the information And direction I was looking for

Al T. 11/23/2020

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Verified Patient

“Great first interaction”

I finished my first appointment with Dr. Greenberg/Firefly Health a little while ago. What a pleasure to have someone focused and listening to my questions and concerns without the distractions of a typical busy practice. I was a little skeptical about a video only practice but my interaction with Dr. Greenberg where he listened and communicated clearly put me at ease. Within minutes after the video chat ended I got a message with a plan going forward. Very pleased.

N. M. 02/11/2021

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Verified Patient

“Very good experience”

My experience has always been great with Dr.Greenberg ... He’s always available to answer questions and get appointments and medication done in a efficient time frame ...

Allison L. 02/26/2021

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Verified Patient

“Excellent”

I had an excellent experience!with Dr. Greenberg. He virtually checking my throat which I was surprised since I had actually seen a doctor yesterday for medical care but had refused to actually look at it while waiting for my covid test. And just for that I’m very happy that I feel I got a better care with this medical technology instead. Dr, Greenberg reaffirmed my symptoms and gave me advice to what medications I need to get well soon . Again, Thank you ! For all that you’re doing.

Anonymous 03/05/2021

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Verified Patient

“I have had Dr.Greenberg for many years … He is always progress d kind”

Dr.Greenberg is great ! I just wish we could go back to in office visits ..

Allison L. 03/15/2022

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Verified Patient

“Caring and responsive”

Always there and caring as well as Amanda Mitchell

John S. 04/12/2022

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Verified Patient

“Easy experience, smooth and stress free”

Wonderful bedside manner, and listening to my needs

Alana E. 07/27/2022

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Verified Patient

“Best primary care experience ever”

Loved working with Dr Greenberg. The remote appointment was perfect for my schedule. Even though we did it remotely I felt like he was thorough and paid attention to my health needs more then an in person visit. Highly recommend.

Michael O. 02/16/2023

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Verified Patient

“Dr Basu is amazing”

Dr. Basu is knowledgeable, professional, and compassionate. I am convinced she saved my life by following up with me to do periodic blood pressure checks. She is incredibly understanding and responsive whenever I have any kind of health issue. I feel so fortunate to have found Dr. Basu and Firefly Health. I am so grateful for the excellent care.

Robin F. 02/05/2021

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Verified Patient

“Very willing to talk through care options and took her time with me”

Dr. Basu consulted with an endocrinologist on my behalf to determine options to help prevent me from developing diabetes despite a strong family history. I appreciate the time she spent with me; she listened to my concerns attentively and was able to address them.

C. S. 02/24/2021

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Verified Patient

“Good listener who is knowledgeable able my medical background and provides constructive feedback”

Dr. Basu is a good listener and asks the most import question of “how are you feeling?” That is both open ended enough to start an open dialogue. She is prepared and understands my medical background but doesn’t jump to conclusions and makes me feel empowered.

Hanlon M. 06/16/2021

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Verified Patient

“Excellent”

She is always personable, knowledgeable. She listens and gives me great feedback and an excellent plan of care

Eileen C. 12/30/2021

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Verified Patient

“Great”

We address the issues I have in a timely manner for me to understand and we formulated a plan for me with my issue great job thanks

Robert H. 03/16/2022

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Verified Patient

“Took the time to listen and understand my health concern”

Dr. Basu was very knowledgeable and incredibly kind. It’s very hard to find a physician that takes the time to understand a patient’s health concerns and address them thoughtfully and not just prescribe. I very much appreciate the time and approach everyone at Firefly health has had. Certainly recommended!

M. M. 05/04/2022

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Verified Patient

“Dr Basu is efficient and effective!!”

Dr Basu is amazing. I have been seeing her for 10 plus years. She is extremely thorough and caring. I truly enjoy our appointments and 100% trust her with my health.

Tarin J. 05/10/2022

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Verified Patient

“Very seamless experience, She has a great team working with her”

Dr. Basu is very caring and easy to talk to. She has great listening skills and a wonderful doctor. She cleared up all the issues I was having and am symptom free!

Susan M. 06/03/2022

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Verified Patient

“Amazingly thorough”

Dr. Basu is an amazing PCP. She and her team are very thorough when working with their patients.

Meshia W. 09/19/2022

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Verified Patient

“Wow”

Wow, what a refreshing experience! Dr Basu, takes the time to listen and explain and relate to you.

R. A. 01/11/2023

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Verified Patient

“Great”

Awesome

Cindy F. 01/18/2023

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Verified Patient

“She is knowledgeable, very nice and accomodating”

I don’t feel that i am being rushed and she took the time to understand my situation.

Lily C. 11/23/2020

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Verified Patient

“Stress free and refreshing”

I was nervous at first not knowing what to expect but she was attentive and didn't make me feel like I was stupid and really listened. I felt comfortable and got some answers and feel I'm on the right path for bettering my health.

Jessica T. 02/05/2021

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Verified Patient

“Great Listener, Great Partner”

My first interaction with Abby exceeded my expectations. She was a fantastic listener, respected my 58 years of experience with this body, and was super collaborative discussing options while still being empathetic to my current life and timing challenges. Couldn't ask for much more ;-)

E. K. 02/11/2021

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Verified Patient

“Wonderful!”

I love meeting with Abby! She really listens to my concerns and I feel very confident making a decision along with her

Paige W. 02/24/2021

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Verified Patient

“Abigail was great in my visit and follow-up.”

I really enjoyed my visits with Abigail. She was very attentive to my issues and came up with a really good follow-up plan.

Keith M. 03/04/2021

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Verified Patient

“So helpful and friendly”

I discussed a few ailments that I thought were minor (but figured I'd mention anyway), and she listened carefully to everything and was able to recommend practical and helpful solutions to all of them. She made me feel like even my minor concerns were important and worth dealing with. She was also warm and friendly. It was one of the best experiences I can remember with a medical practitioner!

Alexander M. 03/06/2021

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Verified Patient

“Awesome”

Abby is amazing, she goes above and beyond to make sure you are getting the best care. I feel as if there is nothing she wouldn’t do to help her patients. I highly recommend anyone at Firefly, however Abby is truly exceptional beyond words.

Anonymous 03/11/2021

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Verified Patient

“So nice to spend quality time discussing my medical concerns”

Abby was friendly, responsive, listened carefully, and actually referred to the information I provided ahead of time. She was extremely knowledgable!

Nicole B. 03/17/2021

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Verified Patient

“Refreshing”

Provider was excellent

Lee B. 03/30/2021

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Verified Patient

“Empathetic and addressed my concerns & questions thoughtfully”

Personable and knowledgeable about immediate concerns and future follow-up. Played out the different scenarios since this could be potentially related to a string of infections I've been experiencing.

Anonymous 04/14/2021

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Verified Patient

“Great”

Thought full and caring

Joe S. 05/05/2021

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Verified Patient

“Great Initial Visit”

Was right on time, listened to my issues and respected my input and feelings on things. Great overall experience.

C H. 07/13/2021

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Verified Patient

“Very easy going and friendly visit.”

I was nervous to meet a new care provider over video, but my visit was super easy and overall a comfortable experience.

Natalie M. 07/13/2021

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Verified Patient

“As always, our visits are calm and productive”

Abby asks the questions and listens with her attention to detail. She has always been supportive and kind when giving feedback.

Jody D. 08/11/2021

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Verified Patient

“Abby makes me feel safe and heard”

Abby creates a very safe and judgement-free space. I’ve never felt as comfortable asking questions to a doctor as a do with Abby. She’s super knowledgeable and breaks it down for me in a digestible and helpful way.

K K. 08/27/2021

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Verified Patient

“Excellent”

Abby is always helpful and responsive.

Lisa P. 12/08/2021

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Verified Patient

“Great would recommend”

Good

Joseph S. 01/12/2022

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Verified Patient

“Thorough and Attentive”

Abby does a wonderful job listening to your concerns and helping you get the care you need. Additionally, she is very good at identifying other issues that may either be related or consequent to from the concern you came to her with.

Jeremy W. 02/02/2022

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Verified Patient

“Experience was great.”

Abigail was very professional, personable, and she conveyed her expertise in easy to understand way.

Lloyd G. 02/19/2022

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Verified Patient

“informative and interactive”

Professional and informative. Great experience.

John R. 03/03/2022

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Verified Patient

“Thorough and compassionate”

Abigail is such a comfort to me - she understands what I have been through and does her best to explain things in a way that helps prevent some anxiety. Leaving no stone unturned, she makes sure I see the right practitioner and get all the appropriate testing needed. I feel like she has been a true advocate in making sure I am healthy. She is so sweet and kind and I am so grateful to have her on my team and as someone I know I can count on when it comes to both my mental and physical health.

B. R. 03/23/2022

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Verified Patient

“Abigail RIchman is the best primary I’ve ever had”

Knowledgeable, thorough, available and kind. What more could you ask for in a PCP!

Michael H. 04/26/2022

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Verified Patient

“As always, it was a positive experience”

Abby is very patient, kind and understanding while discussing my healthcare concerns.

Jody D. 05/09/2022

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Verified Patient

“Abby always understands my needs perfectly!”

Abby is such a good listener. She is so knowledgeable and comes up with excellent plans! She is compassionate and so responsive to my issues. I know I am receiving the best of care!

Robin F. 05/16/2022

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Verified Patient

“Great, addressed all my concerns.”

Always available when an issue arises, makes me feel comfortable and listens to my concerns.

Theresa D. 06/01/2022

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Verified Patient

“Always there for me.”

I was a bit nervous moving to a virtual healthcare platform. Ever since I started with firefly Dr. Nisha Basu and Abby Richmond have consistently been there for me, day or night, and have explained everything in perfect detail. I am a true believer in firefly now.

Julie Y. 09/17/2022

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Verified Patient

“Best PCP I’ve ever had!”

Caring, listens, follows up, provides the support I need, couldn’t ask for better

Anonymous A. 01/02/2023

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Verified Patient

“I felt heard and was given all the time and the information I needed!”

She was a great listener who was willing to answer all questions! I didn't feel rushed and she was quick to follow up with me on my needs. 10/10 experience

O. K. 01/27/2023

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Verified Patient

“It was mothing short of amazing and welcoming”

Abigail made sure she explained everything in detail and clearly since this is my first healcare interactions in the country. I couldnt have been more comfortable.

Vinay Y. 03/03/2023

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Verified Patient

“Firefly's Abby Richman is great!”

Firefly is the best Doctor experience ever! It is so easy to schedule. And Abby who is a Nurse Practitioner knows her stuff and always sends followup items as promised. One of the Doctors called me to check in as well! My Husband has signed up and we could not be happier!

Liz V. H. 03/06/2023

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Verified Patient

“Seamless, attentive, efficient”

Amanda is a clinician I would recommend. Thorough, non-judgmental, and tactful in asking questions.

C D. 06/24/2021

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Verified Patient

“The best primary care services I ever received”

Highly professional, compassionate, and committed to provide the best care, for my health. She showed clinical competence, and demonstrated the importance of team work in preventative care- mostly important she made me feel part of it.

Elzira D. 08/24/2021

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Verified Patient

“Helped clear up my issue quickly”

Amanda was great at explaining everything, especially the change in medications.

J J. 09/16/2021

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Verified Patient

“A doctor who cares and has the time”

Most doctors I have met over the years are knowledgeable in their field but do not have the time / patience as they might be in a rush. Amanda was able to empathize ( in a genuine way ) and be able to provide proper treatment to help my foot and wrist injury and never hurried the conversation at any point.

She was comfortable with video / tech - I only mention this because some of the docs I see are still not comfortable with virtual consultation.

Overall , it was a good experience consulting with Amanda Mitchell.

Anonymous 10/04/2021

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Verified Patient

“She is kind and attentive … but a serious pro at the same time”

I connected inline with her for a combination of symptoms that have been going on a while. I kind of didn’t want to deal but they kept persisting so I hit the button and up she came. The plan is doable and I feel glad I asked for help

Jonathan B. 10/22/2021

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Verified Patient

“Helpful and understanding”

Knowledgeable professional with a friendly style

John C. 11/24/2021

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Verified Patient

“I felt heard and received efficient next steps”

The ease of scheduling and the efficiency in providing next steps was mind blowing. All from the comfort of my home! Amanda is a deep listener, thoughtful, and I trust her to deliver reliable information because she was upfront about saying “I don’t know” and getting back to me with information.

Nicholas O. 02/02/2022

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Verified Patient

“Caring provider”

She listened to the challenges that were influencing my mental health and provided follow up resources.

Anonymous A. 02/12/2022

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Verified Patient

“Was very reassuring”

Amanda Is wonderful. She listens. You can tell she genuinely cares. She has a plan and when I
Hung up i felt like i found just the right fit for me.

Theresa D. 03/09/2022

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Verified Patient

“very good 1st visit”

Amana seemed to cover everything needed for 1st visit. I hope she can help and follow up finding ortho surgeon and doctor with expertise about Lyme and any tests needed for arthritis

Paul T. 04/16/2022

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Verified Patient

“Amazing!”

Amanda is very patient and explains things so clearly and gives me the time I need.

Amanda …. 05/02/2022

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Verified Patient

“I had a good experience”

Good

Jasdeep S. 05/24/2022

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Verified Patient

“So convenient and responsive”

I needed a referral in two days, due to an insurance change. Amanda Mitchell was able to meet with me the very next day, and I got my referral in time! We had a great meeting and spoke about all my issues in depth. Very happy with the experience!

Erik Z. 06/13/2022

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Verified Patient

“She’s really easy to talk too.”

Incredible so far.

Justin B. 07/21/2022

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Verified Patient

“Telehealth annual wellness visit”

Amanda was kind patient and polite. She listened to my questions and answered mine clearly.

Anonymous 08/08/2022

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Verified Patient

“Professional and strong communicator”

Very naive experience with Amanda. She listened to my concerns and was able to respond to my needs on a professional and courteous manner.

Anonymous 08/30/2022

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Verified Patient

“This was one of my best visits ever.”

Amanda really does listen. It's like talking to a friend, except the friend has medical knowledge and experience. I am looking forward to continuing to work with her.

F. T. 09/28/2022

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Verified Patient

“Thank you”

I felt more heard in my 30 minute televisit than I have ever felt in an actual in person visit.

Billie B. 10/13/2022

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Verified Patient

“Wonderful listener”

Very kind and compassionate caregiver with an emphasis on my dignity and humanity.

John A. 11/22/2022

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Verified Patient

“Never felt rushed or pressured”

Amanda is terrific. She takes her time and listens carefully. Her care suggestions seem to be very thought out and not rushed or “generic”. I highly recommend Amanda and the whole Firefly experience.

Ryan S. 02/02/2023

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Verified Patient

“The best healthcare I have received”

Amanda is awesome as well as any other provider on Firefly. She listens and spends time with me to come up with a plan to address all of my concerns. Top notch!

Laurie M. 02/07/2023

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Verified Patient

“Great experience”

Great experience my doctor listened to my needs and problems and made me feel confident that she would help me figure everything out.

Kareem D. S. 02/17/2023

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Verified Patient

“Good attitude”

Professional very helpful
Listen and find the right solution and care needed for my health issues

Anonymous 05/19/2021

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Verified Patient

“Very easy to schedule and actually talk to a Doctor.”

Great experience. It was very easy to book an appointment and be seen within a short period of time.

A. B. 08/11/2021

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Verified Patient

“Great”

They look over all my medical conditions and assess what they can do.

Roy D. 04/26/2022

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Verified Patient

“Very satisfied.”

He listened and directed me accordingly.

Maxwell R. 05/18/2022

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Verified Patient

“Great”

Best thing to ever happen with any other doctor

Roy D. 06/15/2022

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Verified Patient

“Excellent first visit.”

Dr. Ellner made a great first impression. He was professional, compassionate, actively listened and provided a follow-up visit opportunity. I look forward to continuing my care with him and his team.

Rebecca M. 03/22/2023

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Verified Patient

“Quick, efficient, helpful”

Listened to all of my concerns and have me ample time to ask questions!

E. C. 06/29/2021

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Verified Patient

“Great experience”

I transferred to Firefly when my previous PCP stopped practicing medicine and I had difficulties finding a doctor who will take me in sooner than 2022. I spoke with Kim at my initial visit and she was very attentive and understanding of my situation. Kim followed up on my concerns with extended questionnaires and we laid out a care plan. She gets in touch with me to check how I’m doing and answers all my questions. I am very happy to receive such a great care so fast. Now my health is in good hands.

E. D. 09/28/2021

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Verified Patient

“Friendly and Detailed”

She was an excellent listener and was able to help me make a checklist of next steps to get caught up after not having a pcp for way too long.

Erin L. 12/03/2021

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Verified Patient

“Listens to all my concerns”

Kim is very open minded and a good listener, she is never dismissive which is so important for someone with/trying to get a diagnosis for a chronic illness. She is happy to consult with another doctor or specialist and/or make referrals. She (and the firefly team) is also willing to help find me referrals when I’m not in MA (I travel full time). The one bummer is that I don’t have the option to see her in person if I want something looked at physically.

Anonymous 12/14/2021

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Verified Patient

“Excellent experience”

The appointment went smoothly. She is an excellent listener, patient and thorough. It will be a pleasure to work with her and the team at firefly.

K. B. 01/06/2022

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Verified Patient

“Amazing first experience”

I was able to schedule an appointment with Kim the day after I went to schedule an establishment of care visit.

Shortly put, she addressed all of my concerns and requests while offering some great choices for treatments of chronic issues.

David B. 01/17/2022

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Verified Patient

“Great”

Really listens and takes the time to explain options.

Anonymous 02/02/2022

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Verified Patient

“I feel like I’m in good hands!”

My experience was having a conversation with a medical profession and that’s exactly what I’ve been looking for when it comes to my health. The vast majority of healthcare appointments have felt more like an oral questionnaire but now I’m confident in being having someone in my corner who is in the loop when it comes to my well-being. Great experience!

Cj J. 02/07/2022

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Verified Patient

“Kim is caring and listens to my concerns.”

Kim asks questions and really listens to what my concerns are. She follows up with feedback that I can understand and she makes my medical care so easy!

S M. 05/06/2022

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Verified Patient

“Far and away the best primary care experience I have ever had. Wow!”

Kim was an incredible listener, extremely informative and helped me understand the path moving forward with my care team. For the first time in my life I’m looking forward to meeting with the doctor again.

J. C. 05/11/2022

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Verified Patient

“Great first intro”

I met with Kim to get started with Firefly and it was the first time in a while I’ve really felt heard by a doctor. Looking forward to continuing the relationship going forward!

K. H. 06/01/2022

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Verified Patient

“She was very professional and nice.”

I was a mess and she was very patient. I feel bad that the symptoms I was experiencing made me somewhat unreasonable. She remained professional and nice. Thank you

Lisa M. 02/10/2023

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Verified Patient

“I have never felt so listened to and it has left me feeling hopeful about my health”

Kim listened to everything I had to say and believed me when I explained what I am experiencing. She put together a comprehensive plan for me to feel my best and I have never been this hopeful about making health goals accomplishing them

Jennett A. 03/15/2023

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Verified Patient

“Very helpful and attentive”

I've had a good experience with Dr Greenberg, he's attentive and accurate with his diagnoses. I feel like he has a genuine interest in my well being.

Anonymous 12/16/2020

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Verified Patient

“Outstanding! Always on the mark!”

Firefly in a wonderful way to be in touch and stay in touch with all your medical professionals! Dr.G and Emma are the best!

Mark M. 02/12/2021

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Verified Patient

“I satisfied.”

Dr. Greenberg always calms me down, helps my concerns. Thanks

Esra Y. A. 03/04/2021

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Verified Patient

“Initial visit=health plan goals set”

Pleasant and thorough explanations to my questions. Good repoire. Step by step goals set. Listened carefully and any issues or concerns were simply explained and what steps would be needed to address them.

B. J. 11/18/2021

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Verified Patient

“I felt like I was his priority.”

In the first minute of interaction with Dr. Greenberg I could tell we were on the same page. He is very affable, a great listener and understanding. He covered all aspects of my health and I left with a care plan to move forward with as well as knowing our interaction wouldn’t end there. I look forward to my health being a priority with Dr. Greenberg and his team, Amanda & Jordon.

Rick D. 04/08/2022

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Verified Patient

“Team is great, app is not”

Team has been responsive and followed up on multiple issues simultaneously, has helped me get medication and create appointments

I have some issues with the app, I assume I will have space to express later in this survey

Robert C. 05/26/2022

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Verified Patient

“Always top notch!…just on it!”

Communication with the entire group is always fantastic!…each team member is focused, caring and the follow up is excellent!

Mark M. 11/01/2022

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Verified Patient

“Dr Basu gives me amazing care!”

Dr Basu really listens to me. She is very caring and compassionate as well as quite wise! No matter what my health concern is, she always has just the right plan to get me back to feeling 100%!

Robin F. 03/29/2023

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Verified Patient

“Very professional.”

Get stuff done ASAP.

Benjamin A. 02/11/2021

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Verified Patient

“Fabulous”

Very good

Jayme Y. 03/16/2021

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Verified Patient

“Great, informative appointment with a doctor willing to listen.”

Dr Basu, is a warm, caring, engaged doftor that is willing to listen and spend time with the patient to hear about all of the issues being experienced. She is excellent.

S. F. 12/07/2021

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Verified Patient

“Comfort”

Looking for a new PCP is hard in the area I live. I was able to meet the doctor online and establish an appointment within two weeks. When I spoke the doctor listened and asked all the appropriate questions. This experience was wonderful and I look forward to working with this doctor.

J. W. 03/09/2022

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Verified Patient

“Save me time and worth my time”

Dr. Basu have good listening and diagnostic skills.

Chi L. 03/28/2022

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Verified Patient

“Really positive”

Easy to communicate with, put at ease. Efficient process

Jeremy D. 05/04/2022

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Verified Patient

“Awesome and relieved.”

It was a relief, I was worried in not be comprehensive and not understand her. But she was awesome, clear speak, precise, friendly and understandable.

Priscilla C. 05/13/2022

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Verified Patient

“Incredible primary care”

Dr. Basu was very personable, listened to all my concerns, provided clear explanations and walked me through any decisions that needed to be made. Also provided excellent post-visit follow up.

Anonymous 07/20/2022

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Verified Patient

“Very personable and genuine”

Thoroughly listened and asked questions regarding my health concerns

J. C. 01/09/2023

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Verified Patient

“Could not be happier with everyone”

I was so skeptical about telehealth but they are all nothing short of remarkable. Unfortunately a serious health issue has arisen and I am completely comfortable with my care team.

Candee R. 01/17/2023

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Verified Patient

“Amazing, couldn’t ask for more!”

I’m so glad I found Dr. Basu and Firefly health. I have been struggling with a nagging issue for years, and every other doctor I’ve been to has never really taken the time to listen or follow up. Dr. Basu took all the time we needed to talk through the issues and is engaged in working through everything with me to find a solution. I couldn’t recommend her highly enough!

S. C. 01/29/2023

Firefly Health

(888) 897-1887

Office Hours

Main Specialties

Photos

Main Specialties

Practice Specialties

Medical Specialties

Accepted Insurances

Office & Staff Evaluation

Firefly Health

(888) 897-1887

Office Hours

Main Specialties

Photos

Main Specialties

Practice Specialties

Medical Specialties

Accepted Insurances

Office & Staff Evaluation

Review by John L. on November 23, 2020 -

Office & Staff Evaluation

Comment - “ Dr. Richman was understanding and helpful in allowing my thoughts to be heard. ”

Review by Marina S. on December 28, 2020 -

Office & Staff Evaluation

Comment - “ Excellent ”

Review by Paul C. on February 09, 2021 -

Office & Staff Evaluation

Comment - “ She is fantastic ”

Review by Lori H. on February 18, 2021 -

Office & Staff Evaluation

Comment - “ FANTASTIC ”

Review by Michael V. B. on March 04, 2021 -

Office & Staff Evaluation

Comment - “ Abigail was very professional and empathetic. ”

Review by Bobby J. on March 05, 2021 -

Office & Staff Evaluation

Comment - “ Great ”

Review by Heather D. on March 11, 2021 -

Office & Staff Evaluation

Comment - “ A great experience! ”

Review by Eric S. on March 12, 2021 -

Office & Staff Evaluation

Comment - “ Great at collaborating on health care goals ”

Review by Jessica T. on March 24, 2021 -

Office & Staff Evaluation

Comment - “ Refreshing and supportive ”

Review by Rob H. on March 31, 2021 -

Office & Staff Evaluation

Comment - “ Exemplary quality care ”

Review by Anonymous on April 15, 2021 -

Office & Staff Evaluation

Comment - “ Abby is the best medical professional I’ve had in years! ”

Review by Anonymous on June 02, 2021 -

Office & Staff Evaluation

Comment - “ Abigail was easy to talk to, a good listener, and made me feel extremely comfortable ”

Review by Nick F. on July 13, 2021 -

Office & Staff Evaluation

Comment - “ Best of the Best ”

Review by T L. on July 20, 2021 -

Office & Staff Evaluation

Comment - “ Great! ”

Review by L. B. on August 24, 2021 -

Office & Staff Evaluation

Comment - “ Caring and knows her stuff! ”

Review by J. S. on September 27, 2021 -

Office & Staff Evaluation

Comment - “ Always there when I need them ”

Review by Anonymous on December 15, 2021 -

Office & Staff Evaluation

Comment - “ It was professional ”

Review by Anonymous on January 31, 2022 -

Office & Staff Evaluation

Comment - “ Treated like a real person ”

Review by Lisa P. on February 17, 2022 -

Office & Staff Evaluation

Comment - “ Cared for ”

Review by A. H. on March 01, 2022 -

Office & Staff Evaluation

Comment - “ So easy to talk to! ”

Review by Elizabeth M. on March 10, 2022 -

Office & Staff Evaluation

Comment - “ Was great. ”

Review by Eric S. on April 14, 2022 -

Office & Staff Evaluation

Comment - “ Great communication ”

Review by Joe M. on May 06, 2022 -

Office & Staff Evaluation

Comment - “ Great! ”

Review by J. S. on May 12, 2022 -