Frankford Dental Care

Average Rating:

Office & Staff Evaluation

Ease of Getting an Appointment

Courtesy of Practice Staff

Office Appearance & Atmosphere

Handling of Billing Matters

Average Wait Time Less than 5 minutes

Open full review

Verified Patient

“Awesome!”

This office is fantastic. Staff was very friendly and welcoming. Dr. Sotelo explained all of my treatment in a way I understood. Now I am on my way to obtaining the smile I have always wanted.

Anonymous 08/18/2014

Open full review

Verified Patient

“Fantastic”

Dr. Sotelo is awesome! He is a very nice, caring and talented doctor...and he definitely knows how to choose staff members! The staff is extremely friendly and helpful. I was very nervous to have the injection due to a fear of needles, but Dr. Sotelo and his assistant, Rosa, really calmed my nerves and even made me smile and laugh. I also did not even feel the injection! Between the staff, the atmosphere, the Doctor, the lack of pain, and the cookies...I am surprised to say I can't wait to come back!
Great work guys!

Anonymous 08/20/2014

Open full review

Verified Patient

“Very accommodating”

Staff very pleasant.

Francis G. 08/20/2014

Open full review

Verified Patient

“Great”

Very good

Rafael G. 08/20/2014

Open full review

Verified Patient

“Great staff”

Excellent and friendly staff. Never a wait. Doctor professional all the time.

Edward M. 08/25/2014

Open full review

Verified Patient

“Excellence is not Optional”

Fantastic chairside presence. Patients always come first and he is always available. Bilingual is a plus as I have Spanish family.

Albert L. 08/26/2014

Open full review

Verified Patient

“Great Appointment very satisfied”

Very informative, very nice, made me feel comfortable, because I have a little anxiety about the dentist. The dental assistant was also amazing. Overall they were very nice, and friendly. Very satisfied with my appointment.

Kate M. 08/26/2014

Open full review

Verified Patient

“I'm SOOO HAPPY I came here! ”

I just wished I knew about him sooner! The staff is so very professional and welcoming, I felt like I've known them for years. Dr. Sotelo explained every little detail to me during my visit and was so understanding, considering all of my previous bad experiences. I got the best cleaning ever from Leslie, I can't wait to come back.

Leila V. 08/27/2014

Open full review

Verified Patient

“Friendly and welcoming!”

Friendly, very willing to answer questions, non-rushing appointment.

B. U. 11/03/2014

Open full review

Verified Patient

“Pleasant”

The initial walk in is welcoming and comforting complimented with a staff that was very polite and courteous. The Doctor himself was also polite and courteous.

Anthony A. 11/06/2014

Open full review

Verified Patient

“Clean and Professional”

My experiences have always been positive. The staff, and Dr. Sotelo are very welcoming and friendly. I always feel at home. Not your average dentist office visit, I enjoy visiting and getting my cleans, along with check-up routinely.

B. Z. 11/17/2014

Open full review

Verified Patient

“Awesome”

Everyone is extremely friendly and helpful.

J. M. 12/16/2014

Open full review

“A real professional”

Fast and friendly, Dr Pablo is a great dentist.

Anonymous 03/20/2015

Open full review

“Dr. Sotello always provides great service.”

Always a friendly, welcoming atmosphere.

Paul D. 03/23/2015

Open full review

Verified Patient

“Stellar customer service”

Awesome.

E. D. 04/24/2015

Open full review

Verified Patient

“I am not afraid of the dentist anymore”

Dr. Sotelo is the best Dentist I have ever been to! First off not only is Dr. Sotelo professional and smart but all of his staff are warm and very welcoming which made the experience even better. Dr. Sotelo is very knowledgeable and diagnoses patients appropriately. His calm demeanor makes the whole dental experience worthwhile. I used to avoid dental care but now will be coming to Dr. Sotelo every six months.

R. P. 05/14/2015

Open full review

Verified Patient

“Awesome”

We love coming. Feels like a family. Very welcoming!

R. R. 05/19/2015

Open full review

Verified Patient

“Satisfied”

The doctor was very informative.

Anonymous 06/04/2015

Open full review

Verified Patient

“Felt a lot better when I left the office.”

The doctor is an artist in the dental profession. I was afraid of going to the dentist, Dr. Sotelo changed those feelings when he started the procedure of taking care of my teeth. He is an artist at work. There is absolutely no pain when he starts to work on you. He talks you through the procedure and before you know it the procedure is completed. The other aspect of the practice that makes a visit to Dr. Sotelo's office pleasurable is the pleasant atmosphere in the office. You are treated like an important person. I strongly recommend a visit to Frankford Dental Care.

Anibal S. 06/17/2015

Open full review

Verified Patient

“It was Fabulous”

Oh wow! The employees here are such nice and bubbly people especially Gilmary I so love her. Lol

Tracy H. . 07/23/2015

Open full review

Verified Patient

“Great Dentist, and Great Person”

I have been going to Dr. Sotelo for many years now and have always had a Great Experience. He also uses the latest technology to reduce your time in the chair. I have referred many of my friends with equal results.

B. J. 07/28/2015

Open full review

Verified Patient

“Excellent”

Very warm and friendly atmosphere. The staff is personable and professional.

Vincent E. 08/19/2015

Open full review

Verified Patient

“Best experience in dentist office”

Everybody was great very friendly and very professional.

Jose L. D. 09/02/2015

Open full review

Verified Patient

“The Best dental experience I ever had ”

To start the landscaping is beautiful. Upon arrival from the initial consult provided a warm welcoming feeling. The staff was very kind and helpful. They're patient and gracefully juggled the task of caring for patients on the phone, and in the office. Gilmary the receptionist was attentive, pleasant and welcoming; changing the tv set to accommodate my children. I have been serviced by both dental hygienist and both lady were kind, gentle and pleasant. The Doc was great. He explained all the issues, and procedures in a language I can understand. They provide me with a sense of comfort. Louise advocated with the dental insurance, and flex account in attempt to have them authorize me to use my flex account for copays. In all my experience was wonderful.
I highly recommend this dental office 100%.

N. C. 09/30/2015

Open full review

Verified Patient

“Very friendly vistit ”

Very good.

Patrick D. 10/05/2015

Open full review

Verified Patient

“The best dentist office ever!”

Dr. Sotelo is a great dentist, one of the best I ever known. The work he does is very good. And he makes me feel so comfortable.
Thank you Dr. Sotelo.

M. P. 10/07/2015

Open full review

Verified Patient

“A positive experience”

It was a routine appointment.

M. D. 10/14/2015

Open full review

Verified Patient

“Wonderful people, great experience”

People are friendly, caring, and explain what's happening as they go along.

Phil S. 10/30/2015

Open full review

Verified Patient

“Everyone very professional and couteous”

Very professional and friendly.

Ralph C. 11/03/2015

Open full review

Verified Patient

“Consultation visit”

Dr. Pablo was friendly, honest and took his time thoroughly looking over my teeth.

Anonymous 11/09/2015

Open full review

Verified Patient

“Excellent Care”

Came in for initial visit and evaluation. Had a thorough cleaning and am now working on a treatment plan.

Linda T. 12/14/2015

Open full review

Verified Patient

“Excellent Experience”

I hadn't been to the dentist in years and was scared. From the moment I called the office to make an appointment the put me at ease. The staff was kind, patient and very caring. They truly took the time to put me at ease.

Jennifer T. 01/21/2016

Open full review

Verified Patient

“Very Professional Staff and Dentist.”

I was very pleased with my experience at this provider. A professional staff and Dr. Sotelo takes the time to explain everything.

Carol D. 02/03/2016

Open full review

Verified Patient

“Excellent care, the staff are always friendly and helpful.”

My daughter and I have been patients for many years and always have never had a problem.

Deb K. 11/07/2016

Open full review

Verified Patient

“Gentle and very effective dentistry”

Great in all areas of his field but most gifted with the numbing needles.

Maureen S. 08/20/2014

Open full review

Verified Patient

“Fantastic Service”

Dr. Sotelo was great, all of my procedures went well and when I did have a problem he fixed it right away. I was always afraid of going to the dentist because the procedure would always hurt but the doc numbed my mouth so well that I didn't feel a thing. I wish I found him years ago.

Sheryl D. 08/20/2014

Open full review

Verified Patient

“Comfortable overall experience”

Dr Sotelo and staff are always pleasant and makes you feel comfortable. He explains in detail what he is about to do when you are being treated.

L. G. 08/20/2014

Open full review

Verified Patient

“Awesome visit ”

Awesome experience very thorough with what she was doing.

Taylor C. 08/21/2014

Open full review

Verified Patient

“Best Dentist Ever!”

Dr. Sotelo is very personable and caring. His office is clean, bright and cheerful and so are the staff working there. They are professionals, too, in every sense. Whatever your dental needs, Dr. Sotelo provides thorough and professional treatment. I used to dread having to go to the dentist but Dr. Sotelo puts you at ease and takes good care of you.

Patricia S. 08/26/2014

Open full review

Verified Patient

“Great service”

We have been coming to this office since Dr. Sotelo started at this location and have been treated very thoroughly.

John M. 08/26/2014

Open full review

Verified Patient

“Caring Dentist”

Very patient and caring during every appointment. Never has you waiting long in the waiting room.

Anonymous 08/27/2014

Open full review

Verified Patient

“Wonderful, positive experience”

I had a wonderful and positive experience. The dentist was kind, sensitive, and caring, and explained in detail my treatment plan. He also welcomed questions. The assistant staff are warm, friendly and also quite sensitive to the "fear" people might feel if they have not visited a dentist in some time. This all occurs in a very professional setting.

Helen B. 10/21/2014

Open full review

Verified Patient

“Great experience!”

When I came in, he introduced himself which I appreciate very much. He did a very good explanation of my teeth, their status. It was a very good experience overall.

Anonymous 11/06/2014

Open full review

Verified Patient

“Awesome experience at Frankford Dental”

So I came to Frankford dental not knowing what to expect. From the time I walked in until the time I left I was extremely happy. The whole staff was awesome simply put. They smiled, kept me positive even though I was very nervous. They were one of the most pleasant office staff I was ever around. The Dr was great and the staff was very helpful. I could type for hours about them, but simply put, they are great people and very pleasant to deal with. I have not one negative thing to say. I would 100% recommend then to anyone.

Michael R. 11/07/2014

Open full review

Verified Patient

“The best dental experience I have ever had.”

I always had trouble finding a good dentist. Since I found Dr. Sotelo's office I have been a loyal client for over 6 years.

T. E. 11/17/2014

Open full review

Verified Patient

“Fantastic!”

My experience was great! The Doctor and Staff were extremely knowledgeable and helpful. I am very excited to be continuing my care here with this Dentist facility.

Henry W. 12/22/2014

Open full review

“Very caring staff and doctor ”

Never any issues. Appointments always on time.

John B. 03/23/2015

Open full review

Verified Patient

“All good”

I'm very happy with all services received.

Kathleen L. 03/24/2015

Open full review

Verified Patient

“Professional pain free treatment”

Every visit is a pleasant experience greeted by friendly staff and pain free care by the nicest Drs.

Mike W. 04/27/2015

Open full review

Verified Patient

“Wonderful Dentist and Professional”

Both my husband and I have been a patients of Frankford Dental Care and Dr. Sotelo for over three (3) years now. The experience we both have had with all the services we have received here are best. Dr. Sotelo is a very prepared professional in his field and also a very good person. He treats all his patients with the respect and care they deserved. We have also witnessed that all his personnel are very respectful and professional too with all patients. We have recommended Dr. Sotelo to people close to us and they think the same way. We will definitely continue to be his patients and hope he stays in the area of Philadelphia for many years yet to come.

A. A. 05/18/2015

Open full review

Verified Patient

“Best Dentist Ever”

Dr. Sotelo is a very great Dentist and I highly recommend anyone who is looking for a Dentist to come here. He spends time with you and describes everything that's going on. Very professional and nice. Staff is so pleasant and the facility is very clean.

Yesenia B. 06/03/2015

Open full review

Verified Patient

“Very nice”

The staff is very friendly, understanding, and welcoming.

Eriana N. 06/09/2015

Open full review

Verified Patient

“Very good”

He has not just been a dentist but a person I consider a family. He has been very nice to my family. I highly recommend him to any of my family and friend.

Seleke S. 07/22/2015

Open full review

Verified Patient

“Excellent experience”

Excellent experience, very nice place, everything so clean, and very professional. And the front desk lady, very friendly and very nice. This dentist office they know what they are doing. I give 5 stars.

B. D. 07/27/2015

Open full review

Verified Patient

“Highly Recommended!”

Frankford Dental Care is a friendly, and professional dentist office that I highly recommend. The girls in the office warmly welcome you each visit, and your treated in a way that makes you forget that your visiting your local dentist. They are conscience of your time, and do their absolute best to find a time that works for you.

Jeffrey L. J. 08/03/2015

Open full review

Verified Patient

“Office is extremely friendly and professional!”

I have been coming to Dr Pablo's office for over 2 years and I always receive 100% satisfactions!

C. H. 08/24/2015

Open full review

Verified Patient

“Delicate Dentist, Friendly staff!”

From the door to the dentist's' chair FDC cares about their patients. The staff is very friendly and remembers each patient. Dr. Pablo is a very gentle in his examinations and cares for each patient's well being. The office is very comfortable environment.

Briana M. 09/30/2015

Open full review

Verified Patient

“Painless, clean and comforting experience.”

I have had a positive experience. Dr Sotelo has been straight forward and helpful in my journey of getting my teeth healthy.

Rajohn H. 10/01/2015

Open full review

Verified Patient

“My experience with Dr. Pablo is great”

My experience with this provider is great, I could not be any happier and satisfied with him or the staff.

Anonymous 10/06/2015

Open full review

Verified Patient

“Perfect”

My experience with Dr. Sotelo and his staff was great. His entire staff were very professional and friendly, very welcoming. He just became my new dentist. :-D

Kobina A. 10/07/2015

Open full review

Verified Patient

“I chipped a tooth and Dr. Sotello was able to fix it very quickly.”

Dr. Sotello is always very pleasant. He is thorough and yet gentle. He explains what he is doing and makes his patients feel at ease.

Roseanne W. 10/29/2015

Open full review

Verified Patient

“Cleaning and evaluation”

Very professional and wonderful team.

R. K. 11/02/2015

Open full review

Verified Patient

“So Lucky I Found This Office”

I am not a fan of going to the dentist, and trying a new dentist can be very scary. However, Dr Sotelo is extremely personable and knowledgeable. The entire staff is so kind and friendly, it takes all of the fear out of going to the dentist. I have recommended them to all of my family and friends!

Michael D. 11/04/2015

Open full review

Verified Patient

“Very friendly, professional, family-orientated, compassionate, and accommodating dental practive”

This provider has provided services for me and my two children. He utilizes cutting-edge technology. He explains everything in understandable manner that makes sense to me and my children. Based on my dental history, I have been experiencing less dental issues as a result of this providers services.

Amanda H. 11/25/2015

Open full review

Verified Patient

“This is the place!”

Dr. Sotelo and his staff has provided me with the finest, personal, and caring dental care.

Anonymous 12/17/2015

Open full review

Verified Patient

“excellent office”

this is the best office that i have ever been to. dr sotelo and staff are the most professional and kindest people ever.they do everything to ake you feel comfortable. i highly rate this office. especially. dr. sotelo.lois,gilmary,britt,etc,,

Anonymous 01/26/2016

Open full review

Verified Patient

“Excellent and professional ”

Great environment and friendly staff!!!

Kevin D. 11/04/2016

Open full review

Verified Patient

“Long Time Patient”

I have been seeing Dr. Sotello for many years. My experience at his office has been nothing but positive. He and his team are knowledgeable and experienced, and up to date with technology and dental heath. I would highly recommend him.

B. R. 11/08/2016