“He took the time to talk to me because I was very about a different doctor.”

I was very anxious when I found out it wasn't going to be Dr. Veiling, but he put my mind to rest.

“great”

Great job

“Excellent doctor and staff”

Very satisfied

“Excellent”

Very good!

“Felt extremely comfortable whit the doctors diagnoses”

Doctor was very through and caring. Very refreshing extremely knowledgeable

“Great experience I got answers”

A great amount of time was spent going over possible treatments that could help my current situation and I have a lot of appreciation for doctors like that.

“Very satisfied”

He was very helpful and thoughtful.

“It’s been an absolute pleasure working with Michelle to help me in my pain reduction”

Wonderful experience! I really appreciated her taking time to listen, provide clear explanations, and offer great self help suggestions. I would highly recommend this office and staff to friends and family for their pain management issues.

“Amazing”

Michelle has such a positive, supportive attitude. She is very empathetic with my situation and pain.

“Excellent, very positive experience”

This was the first time meeting Michelle. I immediately felt comfortable with her, that’s pretty darn nice. She’s listened to me and walked me thru my next steps in a clear manner. Michelle answers my questions and I feel my appointment went well. Thank you

“Great Listeners”

I am grateful for the doctors listening to my medical status as well as questions and concerns. They were very informative and offered insight to the next steps in my journey of neck/back pain.

“Great on explaining everything”

Great

“Great!”

Explains my situation well.

“Can’t say enough good things about Michelle and all Genesis Medicine staff”

Michelle is an excellent listener getting right to my issues and giving recommendations on next steps. Genisis Medicine has helped me so much with all the various Osteoarthritis issues I am having on both spine and hands. Highly recommend them.

“Compassionate and knowledgeable”

Very tentative and recommended procedure to further relieve pain.

“Great listener”

Dr Scott takes the time to listen to your concerns and answer any questions you have. I have found this to be a rare compared to other recent medical appointments. It’s refreshing to know doctors still have the time and patience to care. Thanks Dr Scott!

“Great listening skills”

First time meeting Michelle. She was prepared and knew my history and explained my MRI results well. Feeling confident in her recommendations going forward. Very nice to talk with. Thank you Michelle :)

“Michelle was very helpful.”

She explained the upcoming procedure well.

“She is kind, helpful and willing to listen to you and what you have to say about your procedure or up coming one.”

My experience has always been good. She is willing to help you anyway she can, if it's new injection sites to new burning nerve sites.She also makes me feel very comfortable. I trust her.

“Knowledgeable”

Michelle is comprehensive in her appointments and takes time to listen to where you feel need the best pain relief and offers options.

“Very personal and understanding”

Mrs. Scott "got me" and the things that are important to my quality of life! Great listening skills, compassionate, personable and encouraging. I feel confident in the plan for my healing and recovery.
Thank you!

“Michelle was great”

Michelle listened and is taking all the steps necessary to take care of my issues. She is warm and caring

“I feel listened to, supported, and feel good about it.”

Very professional, compassionate and knowledgeable. I felt heard and not rushed. I feel really good about our conversation and plan moving forward with my treatment.

“Efficient, professional, and caring.”

Michelle was very clear, actively listened to my concerns, and explained in detail next steps.

“As always my experience was wonderful”

Its always a good experience

“Good”

Good

“This was a quick follow up call...excellent follow up.”

Again, a quick follow up call. Michelle was great. If I needed more time or had more questions she would have been helpful.

“Absolutely wonderful”

Michelle is easy to talk to. She explains things very well.

“Very good. She's always ready to help”

Everytime I speak to her,she is trying to find different ways to help me with my pain.

“She's very easy to talk to!”

First Azia checked me in, she's great, professional and friendly. Michelle is also friendly and easy to understand. I feel comfortable asking her questions. I think she's taking good care of my needs.

“Excellent patient listener”

Michelle listened patiently to my elderly mother and explained everything to her. Made sure she understood everything and had no questions

“Helpful”

It felt good to be closely listen to. I also felt comfortable talking with her she cares about her patients

“Very good!”

Thoughtful and trying to come up with a solution to my pain.

“Wonderful”

Short and sweet so far, doesn't waste time with banter or already answered questions. Gets right to the point.

“Very good.she is actively trying to help me with my pain issues.”

Michelle is very kind and always makes me feel comfortable in our conversations. She is trying very hard to get me some quality of life by trying all methods off pain relief.I really appreciate her, and her hard work.

“Always “hopefully” this says a lot for me.”

Michelle, is always very understanding and patience with me. I’am sure listening and dealing with clients in some sort of pain all day … may get tiring but she never shows it. Always, very concerned to try and find a path to lead u toward less or no pain!Glad we found her & the clinic .. their all great.

“Michelle was fantastic! Thank you!”

Very satisfied! Thank you very much!

“Comfortable to talk to with knowledge and empathy. She is professional and human.”

I prefer going to Genisis for my neck and back pain. They don't push drugs to mask the pain and cause dependency. The office is a well oiled operation of professionals. I recommend them all the time.

“Awesome”

So friendly and knowledgeable I am so grateful to have her.

“Michelle is easy to understand and pleasant to work with.”

We talked about the test shots I got a few weeks ago and that I can come in again for an RFA. She explained how insurance has changed the way they will cover this procedure.

“now I think them for hanging in there with me and getting me to this point”

This has been a experience that has gone up and down but I think we’re on the right track now I thank them for hanging in there with me and getting me to this point

“Overall good experience”

Overall good experience

“Awesome”

Ive been seeing them for years and they have always been awesome. Very caring, knowledgeable and progressive. They help me understand my choices and make navigating my medical issues bearable.

“Professional, caring and friendly”

Always compassionate. Listens without judging. Does not dismiss feelings or perceptions . Very informative

“Very professional”

Friendly and upfront. Answered all questions and has a calming mannerism.

“Excellent service”

Michelle is the best!!! Love how she takes time to explain everything and uses the models to show exactly where things are. Genesis is the best all around!!!

“Excellent”

All aspects of the visit were very positive. I would definitely recommend to family and friends. I have a brother I am hoping they can help relieve some of his pain

“It was great experience!!!!!”

The provider was a good listener. She responded to all my concerns. She also clearly explained my treatment options. She was kind and compassionate.

“Quick and to the point .”

She asked the questions she needed to asked. I provided the answers.

“Good, as always just ove Michelle.”

It was good. She is a very kind and helpful person.She always explains everything as well as possible, figures out what's best for next time. She's is the best to me.

“Satisfactory”

So far really appreciate the care and respect given!

“She is very pleasant, attentive, willing to listen”

Always a pleasant experience

“Also so cheerful and helpful!”

Was able to review my needs and get me scheduled for procedure.

“Michelle is wonderful, always concerned about my health situation”

My experience with Michelle is always good. She listens, pays attention to what I have to say which is very important to me. It means she cares and .she is really trying to help me.

“Compassionsate care”

I love Michelle and Dr. Velling because they are compassionate and knowledgeable. They are willing to take the time to explain fully the diagnosis and treatment options. Thank you!

“I thoroughly enjoy working with Michelle.”

Michelle talks about what needs to be done in a very easy to understand way for me.

“Thorough and professional”

Exceptional. All questions addressed in a professional and pleasant manor

“Excellent and very professional!”

The P.A. did an excellent job understanding the challenges and recommending a positive course of action.

“Very professional and detailed”

First class and very professional!

“Michelle always makes it a pleasure to have a visit”

As always Michelle is very sweet she listens. I would recommend this facility and Michelle to anyone who is hurting and needs help.

“Compassionate Care”

I love Genesis Spine! They always give me caring, compassionate and complete holistic care.

“Professional, punctual and caring.”

Professional and caring.

“I appreciate my appointments with Michelle”

Michelle is so easy to understand.

“Good”

Good

“Always professional and on schedule”

Everyone at the office is helpful and professional.

“Very good visit”

Very pleased

“Dedicated to their patients even in Alaska!”

Even though I live in Alaska, the doctors and office staff do what it takes to assist me while recovering from a procedure. Thank you!

“Made me feel comfortable”

Listen well and pleasant conversation

“Jonathan has always done his best to take good care of me.”

Jonathan listens and then does what is best for me.

“Always friendly”

Dr. Lam is very knowledgeable and makes sure that he is addressing all of my concerns.

“Good”

Very good

“They care and really help.”

Getting epidurals. Really helps with pain

“Quick and efficient”

Great way to progress solutions without the travel time.

“Great experience”

Very caring and listens to my needs!!

“Excellent listening skills”

Good

“After many years, it only gets better”

In these times we are going through, it amazes me how Dr Velling is able to hire so many great employees. Johnathan is an example of this, He strives to get to know clients so you feel like family. Right from the start, Johnathan worked to know and bond with me.

“Very positive and informative”

Explanation some options since steroid shot didn’t work on my left shoulder.

“GREAT1”

GREAT1

“Jonathan understands my pain”

My visits with Jonathan always result in care which lessens my arthritic pain. He takes the time to listen to me, and prescribes whatever procedures are necessary.

“Amazing patient care”

Amazing patient care . Very detailed very sweet caring experienced and very professional. I've been suffering from disc generate disease for years with herniated discs and severe arthritis in my hips and I feel like I'm 30 again. Thank you

“Excellent”

It was very good and it saved us a long drive.

“Jonathan really cares”

My visits with Jonathan are always satisfactory. He really cares about alleviating my pain.

“Great!”

Jonathan is always friendly and professional. He explains the test results and treatments well.

“Great”

Great

“Very well cared for”

He did a very good job of explaining what is causing the pain and why it does that
He also spent time explaining the procedure options and the best approach to resolve the issues
He was patient and very kind and friendly

“Friendly and Empathetic”

Knowledgeable

“Excellent”

First visit with Jonathan. Very attentive, thorough and pleasant to discuss my medical issues with. Looking forward to in person visit.

“Great care.”

He is very knowledgeable and asked all of the right questions.

“easy and understandable”

positive experience with everyone at this office

“Jonathan listened well to me and had some good suggestions.”

I am always so pleased with Dr Velling and his entire staff!

“Jonathan was very professional.”

Jonathan was very helpful. He was extremely knowledgeable and answered our many questions. He thoroughly explained each of the steps in the process. We feel very confident after our meeting that we have chosen the right place to meet our needs.

“Jonathan is very thorough and knowledgeable and a good listener”

Feel confident in maintaining a continued relationship

“Excellent customer service and care”

I have been given the opportunity to live relatively pain free due to the care I received.

“Very easy to do telemedicine appointment.”

Jonathan listened and gave me clear answers. Also, started the process for another pain issue. Very happy with the results I have gotten!

“Great listening giving best corse of action!”

I feel I received great service!

“Great”

First meeting. Set a great tone. Educated well and let me know what the expectations are if more procedures are needed.

“Personal able & validates my input”

Great

“Wonderful”

This was my first appointment with Jonathan Lam and he was as thorough as Dr Velling. He listened and answered all my questions.
I recommend Genesis for your pain and healing.

“Very pleasant”

Great

“Pleasant and helpful”

Great! Kind and informative

“Amazing!!!”

I've had multiple injections in my spine and tailbone area with little to no success at another facility. The first time I saw Jonathan Lam I felt like he actually listened to me and most definitely accurately nailed down the location of my pain. I am overjoyed and relieved at the amount of pain relief I have from just one shot. It's obvious that he and the doctor actually care about their patients & want to help them.

“I think Jonathan is awesome and really cares”

He listened well he came up with a plan to try and get my back problem covered by insurance

“Lam is an excellent medical provider!”

He is incredibly patient and listens to all of my concerns. I have never once felt ignored, unheeded, or brushed off with him. He clearly values his patients' comfort and trust.

“Professional and friendly communication and explanations of issues.”

Great experience. Jonathan is personable and professional.

“Excellent”

Excellent

“Thorough and efficient.”

Always good to work with.

“Very pleasant and knowledgeable”

This was the first time meeting Jonathan. He is a great listener and very encouraging.

“Very happy with my visit.”

Jonathon is great at explaining options and showing me models as a visual so I understand my condition and options moving forward. He breaks everything down so I appreciate it very much. I know he was rushed this morning, and in a hurry but he still took my question at the end.

“Does a great job in listening.”

A 4 star from me is an excellent to superior rating.
I've been coming here for a number of years and have been very pleased with all the staff in how helpful they want to be.
There is always room for improvement so I very rarely give out 5 Stars. However, this office is getting pretty darn close to getting 5 stars for how helpful they have been for me. 4.85 Stars

“Very thorough. Pleasant to talk to.”

Overall very pleasant to deal with. They treat me like they care about my health.

“Follow up visit”

Johnathan was very attentive and helpful in understanding what I needed and he addressed every issue that I am dealing with. Thank you!

“Dr Lam always has a direction to move towards helping me.”

r Lam is a great listener and making sure all my pain issues are resolved. I’m very thankful for all the team at Genesis .

“Quick and painless”

So far so good !!

“On time.friendly. Answer all my questions”

He knows me by first name and knowledgeable of my condition. He went over my choices twice . Very positive !

“Professional, personable and informative”

Jonathan Lam is always friendly, listens and provides detailed information on diagnoses and treatment plans.

“Pleasant, professional visit with personal touch.”

Mr. Kam is a very attentive provider. Gives understandable explanations based on evidence. Professional with a wonderful demeanor

“Just fine”

Is been good so far, no complaints

“Virtual appointment was great”

Very easy to talk to he listens really well and asks me what my thoughts are

“Excellent”

Excellent

“Jonathan is very knowledgeable regarding my health.”

Wonderful as always

“Great”

Great listener

“Quick and Easy Follow Up”

Dr. Lam was prepared for our follow-up and made this tele-visit short, informative and reassuring that we're on the right track! This whole team is great!

“Always concerned and making sure My needs met”

He always makes sure I’m feeling better and if I have any issues left to get it resolved.

“Excellent Tele Visit”

Dr Lam does an excellent job
The injection In my hip that Dr Kinder was spot on. It really helps with my physical therapy.

“Very friendly and concern about my health”

They always give me healthy options and discuss the pros and cons of each option.

“Great and easy as always”

Always explain everything you guys are like a well oiled machine there…..efficient

“excellent”

very positive

“Ideal”

Great provider, good listener, great clinical instincts

“Feel taken care of. Trust my providers.”

Quick and easy.
Clear and concise.
Warm and friendly.

“Professional and caring”

This has been one of the better clinics I have ever dealt with

“good”

good

“Always gives me options for my medical care.”

Great

“Caring and compassionate”

Jonathan listens to my concerns and is a caring and compassionate doctor. I highly recommend him. Thank you!

“Always great.”

Very happy. High success rate for me

“Even with Covid, Jonathan made the appt work”

Always a pleasure working with the entire Genesis staff

“Excellent care and pain relief”

Dr. Velling along with the whole staff truly care. You are in amazing hands.

“except for the difficulty getting the online meeting started, very good”

DR. Velling is being cautious and letting me, the patient, lead in my health decision with him.

“Excellent”

Excellent

“Reassuring!”

Dr. Velling took the time to thoroughly explain the results of my MRI to my husband and I, and to come up with the best course of action for my treatment. We live south of Olympia and make the drive to Federal Way because Dr. Velling and his Team are the best.

“The whole office is wonderful.”

I trust him with my pain treatment, no longer on pain med. He fixed me up good.

“best doctor i have been to.”

On time, and organized.clearly communicates all instructions for all procedures. i feel that he cares about me. i feel very comfortable around him. all of the staff are
professional and pleasant.

“The outcome looks terrific!”

Everyone is friendly and positive about your procedure! The Dr. is very knowledgeable and answers all your questions.

“great listener”

always listens to what i have concerns about

“Awesome”

Very Caring Doctor. Thank you

“Was good”

Very clear on what his pre diagnoses was and the treatment plan also very thorough as he could be with out current xrays and mri
Look forward to working with him

“I felt very comfortable explaining my concerns to Dr Velling. He ld”

I felt very comfortable explaining my concerns to Dr Velling. He listened to me and then came up with a plan to treat my condition that I was comfortable with.

“Understands and sympathizes with his patients.”

I feel that my provider and his staff truly cares about their patients.

“Thank you for always listening and understanding”

Excellent listening and discerning. I really appreciate Lynn.

“Very professional everyone works as team.”

They all put you at ease. I know when I am there that
all staff are trying to do there best to help me..

“Very happy so far, we'll see how it goes later down the road.”

Awsome so far

“Excellent, per usual”

As always, Dr. Velling, listens, educates, gives options--I trust him completely or I would not go during this time of pandemic. He has excellent sanitation procedures, and knows I am high risk for the virus.

“Everyone makes you feel very comfortable!”

So far I have only had two visits, and I feel like Dr Velling listens. I'm finally being pointed in the right direction for get better.

“Answered all my questions in terms I could understand”

Dr Velling gives you all options and choices available to you. He gives the pros and cons of each option. He is willing to spend time so you understand and are Educated on all your choices. I have recommended him to a number of my friends,

“Dr. Velling is very skilled and actually care about the patient.”

Dr. Velling explains your conditions in a way you can really understand and his staff is friendly and caring. Excellent care.

“Excelente”

The doctor listened to me. He was empathetic with my son.

“Great. Would recommend for any back type issue.”

Great dr, easy to deal with and excellent diagnosis.

“Very personable and professional”

Have been treated by Dr Velling for past 10 years and has always been a good experience. He and his staff always tisten and take an interest in you as a person.

“Outstanding!”

Really appreciate Dr. Velling taking time to learn what I have been dealing with and I feel confident he will help me find a solution to my pain.

“As always Dr Velling was exceptional”

Dr Velling is fantastic at explaining and making sure he is helping with your pain and making sure you don't have any questions

“Visit was very good for a first televist”

All was good except for confusion ordering X-rays

“I trust Dr. Velling with the decisions he makes regarding my chronic back pain”

Dr. Velling is an excellent listener and will really work towards getting pain under control.

“Extremely satisfied!”

I've been a patient of Dr. Velling for about five years. He is a very compassionate and knowledgable Doctor. Dr. Velling has a wonderful team of professionals working with him. I always feel that I'm in good hands during my procedures and office visits. For these reasons I've entrusted Dr. Velling with all my spinal care needs. Nina S.

“Easy to d”

Very good!

“Very caring Doctor”

He is there to listen to what ails you with not rushing you. Listens to why you are there to see him

“Dr. Velling is the best!”

Dr. Velling has a huge beautiful heart to help his patients. I am truly greatly for him and the team!

“Relates my spinal problems so I clearly understand.”

Excellent Dr. with a great staff as well.

“Gave me life back again”

After the procedures I have been able to do all my activities again - Yoga, Tai Chi, walking etc. Closest I've been to pain free in over 2 years. Dr. Velling is great and staff is very supportive. Highly recommend.

“Dr. Velling listens to my symptoms and my outcome makes me feel normal again!”

Always a positive experience and outcome!

“Kind and a good listener.”

I appreciate how much he cares.

“I have only good things to say.”

He continues to try and overcome my pain. He listens, his staff is great from front office to back.

“Dr is a great listener and definitive in decisions regarding my care, and plan for future care.”

I would go NOWHERE ELSE! I feel so confident and cared for with Dr Velling. He and his staff are professional and very friendly. I’m so glad I was referred to him!

“My experience was Wonderful as always!”

Dr. Velling is an excellent doctor who really cares, listens and helps me get REAL pain relief without drugging me up with narcotics. His judgment and expertise are phenomenal.
I truly own a huge debt of gratitude for giving me my life back.

“Amazing Doctor”

Only doctor that has really been able to help me.

“A clear, concise, frank, and honest discussion of my condition.”

The doctor and his staff are caring and likeable individuals.

“Always listens, there to help”

Clear communication about problems and what the plan of care is for future follow ups. I trust the care and would have my family see him.

“Compassionate Doctor”

Dr Velling is one of the few doctors that takes the time to listen and understand your pain and does whatever he can to help without just giving you drugs.

“They always manage to help with with pain”

I have been seeing this doctor for at least a dozen years. When necessary they refer me on and make sure that I get the care I need. They know me well and are always there for me.

“It went well.”

It went well! I get to have a second cortisone injection!! YAY!!

“Just Ducky!”

Dr. Velling is very good at helping me with all my pain problems. I don't know what I would do with out the whole crew.

“skilled and compassionate”

Dr Velling is dedicated to his patient’s quality of life with focus on relief of pain via multiple methodologies. He and his staff are professional and compassionate. He is down to earth and genuine in his desire to help his patient’s. He strives to accomplish the best outcome for pain management.

“They know what they are do and they care,”

I have seen this doctor for years for different issues. I had a tele visit and neither of my computers would do picture or sound. They were patient with me while I sent the link to my phone and we still we on time. They have been instrumental in helping me get a new dorsal spine stimulator so that I can have an MRI. They follow through with everything they say will.