Piedmont Retina Specialists

Average Rating:

Office & Staff Evaluation

Ease of Getting an Appointment

Courtesy of Practice Staff

Office Appearance & Atmosphere

Handling of Billing Matters

Average Wait Time 11 to 20 minutes

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“Grateful and thankful”

I am very thankful for the gifts and talents of Dr. Richards. He was kind, compassionate and professional in the midst of a scary time with my eyes. His front office staff always answered the phone and responded when I had questions. Thank you Dr. Richards for your part in my healing.

D. S. 09/24/2018

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Verified Patient

“Excellent”

Excellent bedside manner. Polite, well knowledgeable and willing to listen. He cares for his patients. Excellent care.

D. T. 07/09/2018

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Verified Patient

“Dr. Richards is a wonderful and compassionate doctor.”

My experience with Dr. Richards is wonderful. He is one of the most caring and compassionate doctors I have ever been to. He truly cares and wants to help you. His staff is wonderful as well.

Kathy W. 08/29/2018

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Verified Patient

“I can see”

I can see because of Dr. Richards!

Randolph H. 12/04/2019

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Verified Patient

“A patient since 2013”

The care I have received has been more than exceptional. I would not be able to do my injections without Dr. Richards and his courteous staff. This office has the most caring girls I've ever seen. Also experienced and they work great as a team. I am truly fortunate. All the patients speak highly of Dr. Richards and his staff. I have referred to him many times. He is so nice, kind and friendly. He always takes his time so I'm never fearful of the injections. I never miss an appointment because I feel like my eye care process is working. The girls say I'm like family and I get many hugs and even a walk to the car after a vertigo experience. Without this care I would be lost. Thank you all!

Linda C. 07/23/2019

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Verified Patient

“my experiencewas good”

shot for eye problems seem to be helping Dr. Richards seems to know his stuff

R. R. 04/23/2018

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“Excellent Physician and staff!”

Fantastic office and Dr. Richards is wonderful! I've never encountered such educated and compassionate staff, let alone a doctor who stops and takes the time to listen to you without rushing you out of the office My mother has been a patient for over 2 years and receives injections for her macular degeneration and we know we are in good hands. Not a lot of turnover with staff like other offices we go to and everyone greets you by name. What changesin staff that have occurred are for the better

A. D. 06/29/2018

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Verified Patient

“Thankful!”

Everyone is very helpful and kind to me. I feel at ease when I arrive and when I leave. I am thankful to Dr. Richards giving me shots.

Anonymous 06/11/2019

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Verified Patient

“Positive experience”

The office is very efficiently operated. Entire experience a positive one- definitely a confidence builder.

Rebecca G. 11/06/2019

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Verified Patient

“review and dx lt eye problem”

wonderful. The best of the best!

D. E. 04/12/2018

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Verified Patient

“Completely Satisfied”

I was completely satisfied with your help and services. I thank you and all the staff for your care and help taking care of my vision, which I treasure tremendously! God bless you all!

Anonymous 03/15/2019

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Verified Patient

“Very thankful”

I am very thankful that Dr. Richards accepted me as a patient. Most people have a problem tolerating an older person. I am 78 but the staff is patient and always make sure I see a doctor who knows their stuff about eyes.

Maxie L. F. 04/08/2021

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Verified Patient

“Waited 2+ hours for 10 minute consult”

Office is way too busy. Wait time is exceptionally long. There could be a more efficient organization of testing, scan, and consult. Total time for these 3 functions was less than 20 minutes. Waited for 1 hour 40 minutes between functions.

Anonymous 10/18/2021

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Verified Patient

“Efficient and on time”

Appointment was efficient and on time. Great flexability to see myself and my wife at the same time.

Michael S. 04/08/2021

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Verified Patient

“Excellent experience”

I have had an excellent overall experience in this office!

Bea B. 02/04/2019

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Verified Patient

“5 stars!”

Dr. Richards and his staff are phenomenal. Their patience and willingness to explain & their patient service skills are second to none. I should know as I have visited a lot of doctor's offices with my mom. They are always very efficient & respectful of their patient's time. I will also add that with the treatments my mom's vision is at least as good as it was 20-25 years ago & she is 86 now. Special recognition to Amber for her help with my mom's insurance & Good Days! Definitely 5 stars! Thank you!

Sandra R. 06/12/2019

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Verified Patient

“Highly recommend”

This is my 2nd visit to this office after my specialist retired. The staff has been courteous, efficient and competent. I would highly recommend!

Robin H. 07/01/2020

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Verified Patient

“great, excellent with patient”

provided detailed explanation

Anonymous 05/17/2018

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Verified Patient

“Dr. Richards is the best!”

Getting a shot in your eye is not a pleasant experience but Dr. Richards is the BEST!

Betty C. 11/10/2020

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Verified Patient

“A very satisfactory experience!”

Dr. Richards and his staff were all extremely professional, courteous and caring in handling my retina problems. Overall it has been a VERY satisfactory experience for me!

W. W. S. 03/03/2020

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Verified Patient

“Excellent Service”

My appointment time spent with personnel was very professional and courteous. Excellent service!

R. W. 03/27/2019

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Verified Patient

“Outstanding”

Dr. Richards and his outstanding staff at Piedmont Retina provide superlative retinal healthcare services. Every aspect of his practice is excellent; from his impeccable professionalism, to his patient centered staff, and the [pleasantness of the office. ( Most importantly, the music in the office reception area is an incentive to become a long-term patient!) Moreover, he and everyone in his office are stellar communicators. I have seen Dr. Richards regularly for almost 2 years. He and his staff always create an atmosphere of genuine care and concern for his patients. We are extraordinarily fortunate to have him in our community. Thank you Dr. Richards for providing your patients with world class service, and a sense of belonging, at your wonderful retinal practice.

P. C. 10/08/2019

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Verified Patient

“Never a problem”

I have been going for around five years and I have never had a problem! I think Dr. Richards and Dr. Haines are both great doctors.

Ed A. 10/25/2019

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Verified Patient

“Exceptional”

Dr. Richards has been exceptional with me, always going out of his way to be sure I am okay and understand what is going on. He is super!

Robert R. 10/25/2019

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Verified Patient

“This is my review”

I just want to say that it was a wonderful experience. Thank you for everyone's expertise and caring way. My eye is better than ever.

Dennis F. 06/06/2019

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Verified Patient

“Very good!”

Very good experience!

Dennis B. 05/08/2019

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Verified Patient

“Excellent care with doctor and staff”

We had excellent care from both the doctor and staff!

Beatrice B. 04/24/2019

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Verified Patient

“Excellent”

Excellent response during retina emergency/detachment. Dr. Richards truly cares about your well-being. Excellent staff as well.

Anonymous 03/11/2019

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Verified Patient

“Warm & polite”

Everything is organized, everyone is warm and polite. Instructions are clear. It is a well oiled machine that has a great environment and ambiance with skilled staff! The BEST!!

Donna K. 01/15/2020

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Verified Patient

“Generous care”

Staff is very interested in caring for the needs of patients with the best of care. Thanks for your generous care.

Miller A. 04/12/2021

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Verified Patient

“Excellent”

Excellent!!

Kerry S. 02/17/2020

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Verified Patient

“Very Pleased!”

I was very pleased with the whole experience!

Bernice A. 07/21/2020

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Verified Patient

“Both good doctors”

I have been going for around five years and I have never had a problem. I think Dr. Haines and Dr. Richards are both good doctors.

E. A. 10/25/2019

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Verified Patient

“Exceptional physicians”

Every detail was explained to me with my diagnosis. Every person in the office was kind and the physicians are exceptional.

Rebecca I. 08/20/2019

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Verified Patient

“Professional and caring”

Everyone is professional and very caring. I have received excellent care!

Anonymous 02/08/2019

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Verified Patient

“very good”

We love the office staff here. So friendly and skilled.

Margaret C. 04/27/2018

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Verified Patient

“Given my vision back”

My right eye had bled and the shots I receive have given me my vision back.

Kenneth S. 06/10/2019

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Verified Patient

“Courteous and professional”

The staff is always courteous and professional. Phone calls are answered promptly. Dr. Richards always answers all questions and address concerns.

N. S. 12/04/2019

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Verified Patient

“Great office”

Very pleasing and accomodating!

Nancy G. 12/04/2019

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Verified Patient

“Very caring and professional!”

He is very caring and professional! Great job helping with my surgery and disability insurance.

Gary R. 02/17/2020

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Verified Patient

“Pleasant experience”

Everyone was very pleasant and willing to help me in any way possible.

Judy M. 08/26/2019

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Verified Patient

“Professional and detailed”

Front desk personnel-Friendly and courteous

Nurses-Friendly and patient

Dr. Richards-Professional and detailed. Gave a very extensive examination

James E. 08/26/2019

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Verified Patient

“Glad to be there”

I am a diabetic and needed to have a vitrectomy done which sounded very scary to me. Dr. Richards and his team were very patient and helpful through the whole process. I am very glad to have him as my eye doctor!

J. F. 11/06/2019

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Verified Patient

“Mar-tastic Experience!!”

So pleased with this visit, learned so much more about my diagnosis. Will definitely be back

Teleshia M. 08/02/2018

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Verified Patient

“Review”

He is a caring doctor who is there for you always. I couldn't ask for finer doctor.

Kathy M. 04/26/2018

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Verified Patient

“Great doctor!”

Great doctor. Great staff-I was there at the start up of Dr. Richards' practice. Never have I been disappointed. Staff is always friendly and ready to help.

James P. S. 07/21/2020

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Verified Patient

“A better experience”

I appreciate the fact that all of the people in this clinic are always striving to make this treatment a better experience.

Gary H. 07/21/2020

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Verified Patient

“He's the best!”

Dr. Richards saved my eyesight several years ago. He's the best! Staff are just wonderful and very caring. They never rush you and are always willing to listen! I am totally satisfied. I wish I didn't have to have the injections in my eye but I can't imagine being anywhere else.

Norma L. 10/29/2019

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Verified Patient

“Best Doctor Ever!”

I've had very good luck with Dr. Richards, he has been very helpful in helping me keep the vision I have. Always very professional, he is the only Doctor I would trust to give me eye injections

Anonymous 09/20/2018

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Verified Patient

“Greeat job”

Keep up the good work!

Wilburn W. 06/12/2019

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Verified Patient

“Excellent!”

I couldn't be happier with another doctor! I have had a great experience from start to finish. I've never had a more caring doc. The staff is great and have treated me wonderfully at each visit!

Kathy M. 04/26/2018

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Verified Patient

“Everyone was so nice”

Everyone was so nice. I liked Dr. Richards a lot. This was emergent and I was treated with respect and kindness.

Karen B. 11/10/2020

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Verified Patient

“in office”

very very supportive very very good employees , very gentle , excellent service .Its never good to have an injection done but the staff is beyond helpful . I enjoy every time i come in to office . I have never had any issues . Dr. Richards gets a 11 out of 10 . The staff gets 11 out of time . I have referred several people to this office . I think Dr. Richards is the best Doctor all the way around . I love coming into the office . They have the best music .

Gerald G. 05/10/2018

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Verified Patient

“Exceptionally good”

My experience at Piedmont Retina has been exceptionally good. High quality/expert care. Responsive, supportive and knowledgeable staff. I completely trust them.

Michelle S. 07/14/2020

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Verified Patient

“Very good experience!”

Very good experience, especially considering that they had to work me in!!

S. W. 07/14/2020

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Verified Patient

“Shots in the eye”

Other than getting shots in my eye (LOL) I have have a very good experience!

Anonymous 10/08/2019

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Verified Patient

“From day one”

From day one your care has been great. In the time when my vision was lost in the right eye you worked very hard with me! Comfort was needed and Dr. Richards and his staff provided it. Thank you all very much. God blessed me with you all.

Sammy F. 10/08/2019

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Verified Patient

“Excellent Service”

Excellent service!

Brenda P. 12/21/2018

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Verified Patient

“I thank God for Dr. Richards!”

I thank God for Dr. Richards! I know his expertise saved my eyesight! He is continuing to take excellent care of me. Outstanding staff!! I am so grateful Dr. Kent Doub sent me to Dr. Richards!!

Brenda K. 08/20/2019

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Verified Patient

“Wonderful”

a wonderful Doctor

Jeanette D. 08/30/2018

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Verified Patient

“Saved my eyesight”

He saved my eyesight by re-attaching my torn retina. Without him I would have gone completely blind.

Herman B. 04/24/2019

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Verified Patient

“I highly recommend this office to anyone!”

Busy. Yes, of course they're busy. In reference, would one stand and wait to eat at an empty restaurant? Absolutely not! This specialty office is the type that because of the patient population it is going to be busy. And no one likes to wait. But it cannot be helped. The health of our eyes are important. The staff is always professional, courteous, prompt. They are busy also, but never have I overheard them complain. Dr. Richards is the best. Always asks if you have any questions. I highly recommend this office to anyone!

Betty W. 07/02/2020

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Verified Patient

“Professional and caring”

Everyone is professional and very caring. I have received excellent care!

Anonymous 02/08/2019

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Verified Patient

“Worked In”

Thank you for working me in for my appointment. I could not have been happier or more pleased with Dr. Haines & your entire staff!

Bonnie B. 02/28/2019

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Verified Patient

“Most grateful!”

Most grateful for assistance with my vision problems!

Bernice G. 07/21/2020

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Verified Patient

“Greatb doc”

Great experience. Willing to listen and he takes time to explain what is happening with my eyes.

B. E. 12/04/2018

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Verified Patient

“Very pleased”

I am very pleased with my experience!

N. B. 10/25/2019