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Review by M. C. on September 19, 2016 -
Practice At 27378 W Oviatt Rd - 27378 W Oviatt Rd
Office & Staff Evaluation
Practice Evaluation
- Ease of Getting an Appointment
- Courtesy of Practice Staff
- Appearance & Atmosphere of Office
- Handling of Billing & Insurance
- Average Wait Time 21 to 30 minutes
Provider Evaluation
- Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
- Accuracy of Diagnosis
- Post-Visit Follow-Up
“Poor Front Office Staff”
I have been taking my 3 children here for 7+ years. The past 2 years I have experienced nothing but unprofessionalism from the front office. They are rude and speak to patients unprofessionally. Two times I have made appointments for my children, showed up on time for these appointments after I received a recorded phone call a few days prior to, to remind me, only to be told that it was the wrong day and/or time. They were not accommodating in making up for their mistake. They told me, and I quote, "I don't know what you would lie me to do about it."
I would give them zero stars rating if possible.
I will be finding another doctor.
Comment - “ Poor Front Office Staff ”
I have been taking my 3 children here for 7+ years. The past 2 years I have experienced nothing but unprofessionalism from the front office. They are rude and speak to patients unprofessionally. Two times I have made appointments for my children, showed up on time for these appointments after I received a recorded phone call a few days prior to, to remind me, only to be told that it was the wrong day and/or time. They were not accommodating in making up for their mistake. They told me, and I quote, "I don't know what you would lie me to do about it." I would give them zero stars rating if possible. I will be finding another doctor.