Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Professional, every step explained”
Calming, answered all questions, very nice, patient oriented.
E. B.
07/24/2022
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very professional”
Dr Ireland and staff are very professional and friendly. I had a 5 star experience.
Steve F.
08/31/2022
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“No wait time!”
Wonderful
Anonymous
02/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very informative and pleasant”
Very thorough explanation of the procedure and what to expect
Terry H.
05/10/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Fabulous!”
Always a wonderful experience with Dr. Ireland and staff!
Theresa M.
06/23/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Extremely satisfied”
The total time in the clinic was 2 hours of which less than 10 minutes we've spent in the actual procedure
Bill P.
10/05/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very organized”
Brief but informative
Jerry S.
10/26/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“It was good”
It was good
Mary K. L.
11/07/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent”
Dr.Ireland I a Excellent Dr. She is very informative. I have already been recommending her to our friends.
Sharyl R.
11/07/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“From start to finish, the entire team made me feel that they care...”
Dr Ireland was short and to the point that they will solve my problems in a compassionate way.
W. L.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Professional, compassionate”
Entire staff was friendly with great listening skills. Extremely efficient and helpful.
Thomas S.
11/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Great Doctor”
Dr Ireland is very attentive and personable
S. N.
11/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Everyone was great”
I spent most time with Vicki, who is great.
Nancy A. D.
11/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Disappointed in process to explain and/or secure appropriate antibiotic”
I feel that it is the responsibility of the doctor/practice to find a suitable antibiotic for the patient. They should have at their disposal several alternatives in case the patient is allergic to antibiotics.
I felt that I was on a treadmill trying to get clearance for the drugGatifloxacin. Allergist in The Villages would test for penicillin.
UF Health Shane’s would not test for Gatifloxacin. When I called your office back they said they could use Polytrim…so I set up another appointment to set up surgery. Assistant gave me all the needed info about surgery and I thought it was a GO then Dr. Ireland came in and said she would not do surgery using Polytrim and that I needed to find someone to do allergy testing for Fluoroquinolonels.
After consulting with an optometrist friend…I’ve decided your practice is not a FIT for me, I will go somewhere else for a second opinion.
I would NOT recommend your practice to any of my friends.
Laura VanDeusen
Laura V.
11/16/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great outcome#”
Very professiona and not "pushy" to run to surgery right away. Lover her approach...
D. B. M.
11/17/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Staff was courteous and professional.”
Very pleased.
Amelia L. K.
11/17/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Friendly very good put me at ease thank you a”
Everything was excellent
John P.
11/18/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“staff was excellent”
excellent
George H.
11/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Completely satisfied building trust with Dr. Ireland.”
Very professional in all areas of the facility.
Robert J. M.
12/05/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Miko, D. E. (. M.
12/07/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“It was an excellent visit with doc Ireland”
The doctors and makes you feel so loved and safe in their hands
Stevie Y.
12/07/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“The experience was very comfortable from check in to followup.”
I recommend Saint Luke's to anyone that reads this, the pre op, procedure, and post op were seamless. Dr Ireland is a talented professional with a great staff. They made me feel comfortable and confident. The procedure was a game changer, I can now see clearly.
Kerin R.
12/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Every procedure was on schedule.”
Very fast and thorough.
Ryan, T. A.
12/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Efficient and friendly”
From the moment you enter this well-decorated facility, you get the feeling that you will be well taken care of. Check in (assisted by online checking) was simple and quick. I got called for my first appointment of the morning shortly after settling into the waiting area. I was here for a consult and each staffer greeted me and introduced themselves as well. My questions got answered to my satisfaction. Even check out and setting up of future appointments was smooth. I left with print outs of the info I needed and a good understanding of my co-pays as well as pre and post-op procedures. Kimberly Ireland is great! I felt like I was talking to a concerned (and well-informed) friend.
Deborah C. A.
12/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“she knew everything”
now i am in better shape with her advice
Anonymous
12/11/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent”
Everyone was so efficient and prompt. Explaining what they were doing at each testing station.
Rebecca B.
12/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Everyone was kind and considerate”
Everyone explained what each procedure was for and always asked if I understood.
Doctor Ireland explained process and made recommendations
Sharon Z.
12/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very best care ever!!!”
Everyone was happy and helpful wonderful experience thank you all!!!
John P. J. P.
12/19/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Professional and efficient at every step.”
You can't go wrong with St. Luke's at The Villages
R. C.
12/21/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very Organized and Professional”
I went to St. Lukes for my pre-op (cataract surgery) visit. All questions were answered, the entire staff was professional, and I am looking forward to my upcoming surgery.
Bob M.
12/21/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous
12/26/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Outstanding”
Dr. Ireland was a good listener. Answered all of my questions. Explained everything in detail.
Anonymous
12/28/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“My left eye, done last week, appears so far to exceed my expectationnss”
I can see my ball on the green for the first time in years, even with just one eye done. If the second eye comes out this good, I will be ecstatic with my result. The staff was well trained, extremely kind and attentive, and able to fully answer all my questions. Dr. Ireland I didn't see much of, but I really only care about my long term outcome, and early returns are that the procedure was very effective.
Anonymous
12/28/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Was very pleased with all of my visits.”
Great
Janet C.
12/28/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Professional”
Confident
Kind
Professional
Monica O.
12/28/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very pleasant”
Very knowledgeable in explaining what was going on with my eye.
James B.
12/29/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“It Was A Amazing experience,.”
I have been trying to tell everyone if you have eye problems go to saint Luke's the villages And you'll be so amaze how awesome these people are They take good care of you Even when you're having surgery there's somebody always around talking to you So everybody you have a problem with your eyes go to saint Lukes It's an amazing wonderful place.
Candace F. M.
12/30/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“My experience was Excellent”
My procedure and the outcome was excellent. Greater than my expectations.
Verne O.
01/07/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Appointment was right on schedule.”
Very through and makes sure understanding what is going on.
Anonymous
01/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very Satisfied”
Dr. Ireland took the time to answer all my questions and address any concerns I have... She MORE than justifies her WONDERFUL reputation.
K. C.
01/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Good work”
Very Efficient
Nicholas S.
01/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Kimberly is professional and personable”
Everyone was more than kind and professional!
Lynne B.
01/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Fareeda R.
01/29/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very comforting felt heard and issues clarified”
Staff and team are excellent, compassionate and answer all questions leading to a smooth appt with Dr. Ireland. Dr. Ireland
answered all my questions and concerns and came across as
extremely competant and knowledgeable.
D. R.
02/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Knew what to look for and how to help me”
Knew what to look for and how to fix my eye just want to get it over with and get better so I can see to read.
B. M.
02/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Thoughtful kind and compassionate”
She advised me to see a retina. Specialist period I need to take care of that issue before I take care of my cataracts
John L. P.
02/03/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent Experience”
She is very kind and explained everything as well as answered my questions. I feel very comfortable with her treatment.
Patricia S.
02/07/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Staff was bice”
Things were explained well.
Anonymous
02/07/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Dr Ireland told me the hard truth about my situation. Not what I wanted to hear but she took the time to explain everything to my ultimate satisfaction.”
Thank you to Dr. Ireland for her calming, sensitive, demeanor when delivering a diagnosis I didn't want to hear or accept. After a few hours of denial I was grateful for her patience with me and have accepted and am grateful for a solution even if it is not what I hoped for.
Anonymous
02/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“confidence”
It rwas completely professional and personal.
Inez M.
02/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“St. Luke's entire staff is very professional, caring, and efficient.I had the highest confidence I had come to the right place for my cataract surgery. Both eyes are now complete and while I am still recovering, I believe the results will exceed my expec.”
Dr. Ireland is very professional and capable. I'm so glad I listened to two friends who also had cataract surgeries with her and highly recommended her.
Theresa A.
02/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very good”
All the staff were very professional ,pleasant and kind
Theresa B.
02/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“One of excellence”
The entire experience was one of excellence from the greeting to the staff conducting various tests to Dr Ireland with the exam, findings and plan going forward.
Barry R.
02/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
M. R.
02/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Outstanding!”
Everyone was very courteous, professional.
Donna A.
02/16/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Professional”
First time patient but appreciative of the professional and technical review of my needs.
William F.
02/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Every staff member was great!”
Dr Ireland is the best!
Vickie W.
02/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent experience..”
She's from my home town in NH..
Anonymous
02/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“follow up exam”
time with Doctor Ireland was done quickly
Anonymous
02/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very efficient and friendly”
The whole experience was pleasant and efficient. Everyone is so friendly and helpful and they all work together like a well oiled machine.
Anonymous
02/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Dr. Ireland was very informative. She explains cataracts and enables the patient to ask qu questions”
Very positive. Also the eye care assistant was very informative.
Ronald K.
02/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very Good”
I felt I had a very good experience!
J. T. K.
03/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Professional”
Dr. Ireland and Erica are professionals and friendly.
Charles N.
03/12/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“it was an overall good experience”
Very Professional
W. G.
03/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Professional and Cordial”
Dr. Ireland provided me a comprehensive review of my eye health and all the options available to improve it. She was very professional and cordial and ensured that if I had any questions that she and the rest of the staff were available to answer those questions. This was my initial consultation and I am looking forward to improving my eye health and vision.
Stephen B.
03/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Apparently I have some serious eye issues that I was not aware of.”
I am glad that I have switched to St. Luke's. I am not a Doctor, but I think my eye condition should have been caught earlier by my previous provider.
R. G.
03/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Professional”
She is friendly and professional. She explains everything.
Charles N.
03/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Eleanor H.
03/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr. Ireland is a Great Doctor!”
Listens and gives advice per patients comments
Edward M.
03/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent … and a wonderful Stuff around in the Office.”
Everybody in the office from the front desk to every technician and the Nurse were just wonderful.
Thank you very much .
P. S.
03/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very enjoyable and informative”
Very professional
Steven C.
03/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Professional and answered all of my questions.”
All interactions were friendly and informative. Very confident that I am in good hands.
Betty S.
03/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very pleased with the efficiency of my visit at St Luke’s”
Dr Ireland gave me a great deal of confidence in her and in what had to be done
Louis P.
03/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Michael C.
04/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Had consultation”
Informative
Carol H.
04/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent Dr and Staff.”
Dr. Ireland showed me beyond a shadow of a doubt that she cared about my eye care. A truly exceptional practice. Glad we came down from Ocala to St. Luke's.
I truly perceive my eye care to be very important, one of the top 5 most important health aspects in my life. I love the sights!
Sharon M.
04/11/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Explained everything in detail. Wonderful experience!”
Great
Rae R.
04/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“From start to finish, my cataract surgery experience was very good”
Dr. Ireland and staff were very professional and helpful throughout the entire procedure. Dr. Mconnel was great for my follow up visits.
Michael J.
04/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very nice”
Very straightforward and knowledgeable
Thomas P.
04/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Nurses in preparation for surgery was caring and wonderful.”
Dr Ireland and her staff explained the surgery I felt very confident and comfortable with here expertise. Her staff was very professional and answered all of my concerns.
Rebecca B.
04/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“I am six hours out of my procedure and I can see the difference. So far so good.”
Initially I was a bit worried with the size of the size of the practice. It felt like I was part of a large assembly line, and that I wase more of a number rather than a patient. My perspective changed to more.positive tone as I was going through the process of preparing for my procedure. The staff, for the most part, were polite and professional. However, one cannot over emphasize the fact that I was nervous about the procedure. It must be difficult to maintain ones humanity when working in such a stressful environment. Lord I couldn't do it. Imagine a room full of geriatric patients who have certain expectations that may seem excessive, at times. The nurse who took care of me was very kind and patient. It precisely the humanity I was referring to. If I may make some suggestions a: 1) serve some beverages so the patients waiting can drink something; 2) play some soft music; 3) remind your staff that some of us are hard-of-hearing, and therefore may not understand what is being said.
Roberto B.
04/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Competent doctor and staff.”
Cataract surgery is an assembly line procedure at St, Lukes (not a bad thing), All went well.
Harry O.
04/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Great doctor along with a wonderful staff”
I was very happy with the answers that Dr. Ireland gave me from my questions. She went into detail and explained the procedure that would be used on me. Additionally, she explained the various lens that would help me adjust to my improved vision. I am so thankful that Dr. Ireland did my cataract surgery. She is an Amazing doctor with patience, knowledge, and kindness.
J. S. B.
04/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very good, so far.”
Very good.
Clem H.
04/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Calmed my fears”
I have been scared to have my eyes operated on but both Dr Ireland and her assistant calmed my fears and gave me the confidence to go ahead with this surgery
Cynthia E.
04/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“She is very kind”
Dr. Ireland was very professional and every one in the office were very thorough.
Leigh L.
05/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very enjoyable”
Made me feel comfortable. Was very knowledgeable about my problems. Made suggestions to improve my situation.
Mary H.
05/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Arlene D.
05/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
Julie F.
05/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“very pleasant”
very pleasant
Janet S.
05/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very Pleasant experience.”
Dr and COA described everything in a clear concise manner that was easy to understand. Both were extremely patient and spent plenty of time answering all my questions.
Anonymous
05/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“made me feel like family”
she was great and explained everything i asked about
Rodney G.
05/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Love it. A well organized group of professionals.”
Just finished cataract surgery on my first eye two hours ago. No discomfort. Seems like looking through a film which I hope will clear up shortly.
Starting drops shortly.
Thanks to Dr Ireland and her great staff.
Bill Scranton
Bill. S.
05/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very good, everything went well.”
Very good.
Anonymous
05/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Less than 5 minutes
Verified Patient
“All very professional and knowledgeable.”
EXcellent
D. B.
05/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent start to finish”
Excellent
W. G.
06/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“She apparently "knows her stuff" and certainly did me right!”
Dr Ireland was highly recommended for my cataract surgery and thus far I have no regrets, although it was the most expensive procedure I've ever undergone. The results were so amazing and unexpected. I anticipated only clearer vision and was given an entirely new view of my world! For years, unbeknownst to me, the colors and brightness around me were lost, due to the cataracts. I am a sewist and graphic artist, so my "new eyes" are greatly appreciated in my work and hobbies. So far, so good! I'm still anticipating clearer near vision. Far vision is exquisite!
T. T.
06/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great can’t believe it was the whole exp”
Total care
D. M.
06/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Well organized, caring and very professional,”
Still have not had my final exam and assessment yet, satisfied vs so far though.
Bill. S.
06/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Pleasant”
Everything was professional and on time
Dr. Ireland was exacting
Anonymous A.
06/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Everything was great”
All good
Anonymous A.
06/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Exceptional”
Very satisfied
Anonymous A.
07/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Could not have been better”
Everyone was very helpful on explaining what was to be next on my prepping for my cataract surgery
A. Z. A.
07/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Could not have been better”
I was scared to death to have someone near my eyes. Dr. Ireland and the entire staff kept me calm throughout the entire process and everything turned out exceptional. Could not be happier.
Bob C.
07/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Fast and great results”
Fast and great rest
Robert L.
07/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Could not have been better”
Dr Ireland took her time and made me very comfortable. The whole practice was amazing. Everyone seemed to enjoy their work. I applaud that
Michele N.
07/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“A pain free medical procedure that restores my vision tn to 20/ 20”
Dr Ireland and her staff are consummate professionals that restore almost perfect vision, I would recommend them to anyone with vision problems.
John M.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Everything was over and above what I expected.”
Wonderful work performed by all. From the front door to exit. Thank you so much everyone.
Anonymous A.
07/30/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“She explained what was going to happen and why very clearly .”
After the testing she explained everything very clearly and in a personal and friendly way. I felt very comfortable and ready to move on to the next steps.
Barry C.
07/31/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Reassuring that surgery was simple and necessaryto improve my vision.”
Very Pleasant
Charles B.
08/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent”
She was fantastic
M. N.
08/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
Anonymous A.
08/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“So far good.”
Dr Ireland and her immediate staff are great
Anonymous A.
08/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“such a great experience!”
This staff is so efficient and caring. They worked together like a well oiled machine!
Deborah W.
08/12/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very professional staff”
Very cordial and everyone had there own job
Anonymous A.
08/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Doesn’t seem like she spends a lot of time in the room when she comes to look at your review you but she is right to the point”
Looks very professional now
D. S.
08/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“She was fantastic in every way”
Great but follow up treatment should be more immediate and personal
Bill S.
08/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great medical care”
Friendly, professional, and successful medical care
Anonymous A.
08/16/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“My surgeries went smoothly, quickly, with no discomfort at all.”
All went well like "clockwork"-with a large, friendly staff each with their own job to be done. I felt well taken care of.
J. K.
08/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very reassuring in my experience”
Dr. Ireland put me immediately at ease and explained what would happen day of surgery and what to expect after
Liane H.
08/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“very very warming and professional.”
every question i had answered.Surgeon was a joy to deal with looking forward to my cataract surgery
Wayne W.
08/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Everybody did their job getting you in and out of there”
Pleasant
Anonymous
08/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“She was willing to discuss all issues with me,”
The technicians explained everything thoroughly,
Anonymous A.
08/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Everything went well”
Could not have been treated any better felt very comfortable with the entire procedure
Anonymous Z. A.
08/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Caring, all knowing, fantastic at what She does”
Excellent X 10
Allen B.
08/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent service and superb doctor”
Dr. Ireland was superior. The facility and people working there were skilled and made me feel good about the surgery.
Rosalie J.
08/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“From start to finish, my experience was fantastic.”
Dr. Ireland was very professional and at the same time personable.
Anonymous A.
09/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very professional and clear explanation of issues”
Very impressed with the attention to detail, the staff interaction and time spent with Dr Ireland.
Mike C.
09/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Professional, knowledgeable and willing to listen”
She calmed my anxiety about the upcoming procedure
Anonymous A.
09/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“I should have done it earlier and I chose the right place todo it.”
Professional, very skilled, efficient .
Joseph F.
09/07/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Professional office”
From the moment you walk in you are treated very professionally and actually no wait time
Anonymous A.
09/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very professional with excellent support staff”
The support staff was very pleasant friendly and professional.
Anonymous A.
09/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Professional and enjoyable”
Dr Ireland is a true professional willing to take the time to explain the issues and provide options to address them. No high pressure to up sell or perform services not absolutely needed. Pleasant personality and engaging. Great staff makes the whole experience easy and enjoyable.
Mike C.
09/11/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“I have been a patient for a few years - always great care”
My appointment was at 2:10 pm at Lake Sumter office- had to wait until 2:40 pm for my turn for exam. Everything went great once I was called for my exam.
Anonymous A.
09/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
11 to 20 minutes
Verified Patient
Anonymous A.
09/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent staff! Kept you informed about what test was coming next”
Professional and easy to communicate.
Anonymous A.
09/16/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Very efficient and pleasant”
Helpful and reassuring
Anonymous A.
09/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great”
Very thorough. Explained everything
Anonymous A.
09/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous A.
09/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Treated me like an individual.”
Kept me calm because I was initially nervous. Very professional and establishment was run very organized. Everyone seemed to enjoy their jobs and helped each other out.
Dan T.
09/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Everyone was informative and professional.”
I couldn’t have asked for a better experience. Everyone was informative and professional in explaining the entire process. I am so happy that I was referred to this practice for my cataract surgery.
Debra M.
09/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous A.
09/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“The ultimate professional”
In 29 seconds Dr Ireland brought my anxiety level down from 100 to a 2
Anonymous A.
09/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Very professional”
The staff was friendly and professional. The service from one staff member to another was seamless.
Vincent B.
09/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very friendly, professional and reassuring”
I did not have to wait very long before Dr. Ireland stepped in, answered my questions and made me feel at ease about my upcoming procedure.
Dennis C.
09/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very professional and personable”
Professional and personable
Anonymous
11/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great Staff, Very Friendly, Kind and Caring”
Visit Couldn’t Get Better Than Mine.
Great Staff, Friendly, Kind and Caring.
I Didn’t Feel Rushed.
They Explained Everything To Me and What Needed To Be Done To Correct My Eye.
Love Dr. Kathy Ireland, Very Sweet She Is..
Cheryl L.
11/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Good experience all-around”
I found my cataract procedure to be easier and more relaxed than I anticipated. There was no real "lag time" other than what was necessary, from the technicians to the actual surgery with Dr Ireland. She was reassuring and made me feel comfortable.
Diane B.
11/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Great!”
Sweet and very professional!
Janet J.
11/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“I’ve been bragging to everyone about Dr Ireland. I can’t believe how good my vision is!!!”
Fabulous results!!!
Bob G.
11/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Beyond my expectations”
Everything was explained to me in detail. All my questions were answered. I was treated very well. The results for my cataract surgery was excellent. I chose multi-focal lenses which were pricey but well worth the expense. No glasses after wearing them for 30 years. I can watch tv, read a book, and read road signs. Overall, I am a happy camper.
Sandra W.
11/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very focused and professional”
Outstanding......
Anonymous A.
11/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“OUTSTANDING DOCTOR”
perfect
Anonymous A.
11/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very nice people”
It moved along nicely
Anonymous A.
11/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Great surgeon”
Fast and caring
M. I.
12/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Fantastic, very satisfied will recommend you”
I'm very satisfied with the end results. very professional.
Louis C. J. J.
12/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Service and patience”
All employees at St Luke's are patient with everyone. They do their best to make everyone comfortable. They are very skilled and knowledgeable in ever thing they do.
Karen K.
12/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Absolutely awesome !!”
My eye doctor was tracking my cataracts for the past 2 years and told me I most likely would qualify but never pushed me into scheduling the evaluation and told me I would know when I was ready. I finally made the decision to go for the evaluation and am very pleased with the results. If I had know how wonderful it would be not to wear glasses and have clear vision again, I would have done this much sooner. Thank you for the excellent results!
Sandra W.
12/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Amazing treatment and care.”
Have never been treated by such a caring and concerned staff.
Carol C.
12/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Great!”
Professional! Liked her immediately!
She knows her stuff!
Jean A.
12/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“As good or better than any medical professional I know”
From the greeting at the reception desk to checking out, the whole office staff ( medical and others) are welcoming, well-informed and communicative.
*? Since these pages are for 'visually impaired(?) patients, why use a 'grey-on-grey' font?
Anthony P.
12/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Everyone made me feel so comfortable.”
She's the best, I will highly recommend her.
Barbara H.
12/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Anonymous A.
12/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Quick, efficient and easy!”
Very good. No issues.
Mike L.
12/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Frank &. E. V.
01/03/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Was very kind and I've heard many very positive opinions of her and the pratice”
Staff is very competent and each person has a specific job to do. Was very impressed with how everything went so smoothly.
Lois B.
01/03/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great”
Very good....gave me a lot of confidence that everything was going to go well
Anonymous A.
01/06/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Job well done.”
Out standing..
Anonymous A.
01/07/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great”
friendly, described process in detail, and performed operation perfectly
Walt H.
01/08/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Everyone was very pleasant and did their job efficiently.”
I was satisfied with the experience.
Nancy O.
01/10/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Would give a 10 if I could!”
Great service, and a great experience all around.
Pete P.
01/10/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr. Ireland and staff were great.”
Out of three eye Dr. Dr Ireland was the only one with the confidence to do my procedure . I very great full for having her to take care of me.
Charles S.
01/12/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Was evaluated by several clinicians before seeing the doctor. Very professional!”
There was a lot of follow up and reminders. Everyone was very professional and compassionate especially the day of surgery. Was very easy and efficient.
Lois B.
01/14/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“very professional & efficient”
all were very helpful
great experience
Anonymous A.
01/14/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent all the way!”
A positive experience with each eye!
Luana M.
01/16/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very good and polite.”
Everyone was very polite and helpful.
Joseph G. M.
01/16/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Caring and professional!”
Very satisfied with my care!
Anonymous A.
01/20/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“A caring doctor who wants to improve patient eyesight.”
Took time to explain everything about procedure. Not rushed to get to her next patient.
Office staff was incredibly helpful, patient, and kind.
Linda M.
01/22/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“We were able to overcome my vertigo to proceed with surgery”
All people were very professional and were able to make me feel comfortable even though I was afraid of people working on my eyes.
Anonymous A.
01/22/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very professional”
Went well and informed
Jim P.
01/23/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Staff was excellent, did not discuss why next evalation was necessary.”
It was very thorough, and I was told it would take three hours. The necessary field of vision was done the next day at VA Villages and sent to St Luke's.
Thomas Z.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“First Class experience!”
Very confident that my eyes are in good hands!
Gordie A.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“A visit with Dr MacDonell was fantastic”
He answered everything about my eye that I was having a problem
with.
Jeff W.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Very polite and pleasant, great advice
James K.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“It was Dr. McDonel I had. Very good experience.”
Short wait time. Dr McDonel did a good diabetic exam and explained everything that was wrong.
Peter B.
01/25/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Donald T.
01/25/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous A.
02/12/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“She was very attentive.”
I was anxious and I think she knew that and kept talking to me to try and help me with my anxiety
Anonymous A.
02/13/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“very pleased with the whole experience”
Would recommend to others
Anonymous A.
02/14/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“was great!”
excellent, very professional
Anonymalfredous B.
02/15/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Great experience ; wonderful staff”
Would not go anywhere else for cataracts.
Michael F.
02/18/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Overall people were pleasant.”
Showed empathy and was professional.
Ivette C.
02/19/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very good as always”
Checked and knew exactly where the problem was
Wroblewski, R. A.
02/19/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“It is great to see the world clearly again.”
Enjoying my restored vision.
Anonymous A.
02/26/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Professional, stress free and friendly.”
I was impressed by the professionalism of all the people that were involved in my cataract surgeries. The staff and doctor made my experience as stress free as possible, and they were all friendly with the patients.
L. K. Y.
02/27/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Wonderful and efficient.”
Pleasant, positive and professional.
Anonymous A.
02/27/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Had a great experience with Dr, Ireland, Highly recommend her.”
Having cataract surgery was a little scary, but after going thru the procedure with Dr. Ireland and her team was awesome. Dr. Ireland put me at ease by talking to me during the procedure, She is definitely a very caring person,
Annmarie M.
02/28/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“She was very professional and explained the procedure”
Good
Nancy R.
02/28/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Many nervous people handled professionally.”
Very organized, professional and friendly atmosphere.
Francis J.
03/01/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Beautiful surgery by a beautiful woman.”
As one to rarely give a 5 star review, St. Lukes and Dr. Ireland deserve 10 stars. EVERY person I came in contact with was exceptional. Everyone knew their job and did so with true professionalism. The efficiency of this organization was outstanding. This seamless operation deserves to be noted in medical journals throughout United States. Thank you again for the great experience.
Bruce M.
03/06/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Superb Doctors, Surgical & Admin. Staff, and great facility!”
Great experience with every visit.
Mike V.
03/13/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“So impressed with the organization, education, and friendliness”
Dr. Ireland was amazing. She put me at easy, listened and responded to my questions, and had a system of care that was top-notch. Was so glad when she said "perfect" during the lense insertion.
Nancy H.
03/16/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Everyone was wonderful”
AWESOME
Joseph T.
03/18/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Dr and staff gets an A+
Janie F.
06/03/2022
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“The whole ordeal was handled so well seamless, professional and with kindness.”
He was so considerate of my needs and my feelings. Answered all my questions. Took time with me and explained everything. Time was made for me. Made me a priority. So impressed.
Joy E. V.
06/03/2022
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Couldn't ask for a better doctor!!”
Dr Horesh and all his staff are very pleasant and attentive. I am very comfortable at this office and have full confidence in Dr. Horesh's ability to treat my condition. I actually look forward to my monthly visits. Thank you to all.
L. C.
08/16/2022
Office & Staff Evaluation
-
Ease of Getting an Appointment
Not rated
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Very good”
Always good experience with whole staff.
Hazel C.
10/19/2022
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Dr. Horesh thorough and competent with his exam which relieved my anxiety”
Dr Horesh and his staff spent time with me explaining and diagnosing the medical issues with my eye. I felt as if I was in the best place possible for my condition. Tests were ordered to further pinpoint my visual problems. I will learn more with a follow up appointment. My experience was great.
S. H.
11/08/2022
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“OUTSTANDING SERVICE”
We are truly blessed to have found Saint Luke’s in the villages in Brownwood. Dr Matthew Causey and Dr Remington Horesh are the best of the best. This has been a great experience with both of them. The office staff was also great. Extremely knowledgeable and take the time to explain everything to you. Highly Recommend.
J. C.
08/01/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
Ramona W.
11/07/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Thorough”
Very informative, very thorough. Polite
K M.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Thorough exam, fully answered my questions”
The office was very busy that morning, November 3. But the doctor and staff were all apologetic for time delays, very pleasant and efficient. if I needed some extra time or had an emergency, I am sure I would get adequate attention.
Merrie C.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
John L. H.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“The very best eye care in The Villages.”
Dr. Horesh has a very friendly chairside manner; he really makes you feel like his most important patient, taking the time to describe your condition (if any), and answering any question you might have (But don't ask if eye transplants are possible; they're not -not yet, anyway). Highly recommended.
Neil T. H.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“He has restored and saved my sight. I will be forever grateful to him!”
Dr Horesh is compassionate and fully understands the patient's concerns and explains so that the patient can understand what procedures are necessary and will benefit the patient. He is greatly regarded.
Stephen B.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Everyone is professional and courteous”
St. Lukes is an all around practice. I love that I see the same drs. for the different eye conditions that I have. They all have their own expertise which I appreciate. The staff has always been great.
Rose I. D.
11/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Wonderful”
Dr Horesh and his staff were great…..
Katherine M. (. F.
11/10/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very reassuring and left confident that I was in good hands”
I was amazed at how thorough and how they wanted to inform me of the details. A good experience. Thank you.
Sharon P.
11/10/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Positive in every way.”
Dr. Horesh is always caring, personable and wants the best outcome for me. I trust his judgment as his diagnoses has always been accurate and have helped my vision issues.
Mark R. M.
11/11/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent with everyone I had contact with. I would highly recommend”
Excellent
Georgiann A.
11/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Extremely informative and gave you as much time as needed to understand the diagnosis and suggested treatment”
I was extremely happy with Dr. Horesh. He took his time with the examination and explained the diagnosis and recommended treatment in length and made it very easy to understand all he talked about.
Elise M. O.
11/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very good”
Very trustworthy
Carmela R. L.
11/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very good”
Very professional and nice staff
John A. C.
11/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Perfect Experience”
Wonderful team!
Ashley M.
11/15/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very good”
He explained treatment and options for me. I am pleased to have him as my provider.
Joyce(gail) S.
11/15/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
Not rated
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“On time and confident in his skills and explanations”
Great experience
P. D.
11/16/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Thorough and caring”
Excellent explanation of his findings and treatment options. Patiently answered all my questions.
Anonymous
11/16/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Thorough and Clear Explanations”
Dr Horesh explained my condition clearly and answered all my questions. I've scheduled vitreoretinal surgery for next month with Dr Horesh and have the utmost trust in his ability. He performs this type of surgery on a weekly basis which is a definite plus.
Glenn D.
11/16/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“very competent doctor.”
meet w/ frequently. he's friendly & knowledgeable.
Steven M.
11/16/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Less than 5 minutes
Verified Patient
“I got a great experience with the Doctor Horesh , his team”
Professional, friendly Doctor and his team!
Beautiful, clean, warm atmosphere.
Always happy to be there.
Nina R.
11/17/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Great experience”
He's really good. Took his time to explain what's going on with my vision. Check my eyes thoroughly. Like him very much. Very professional.
Anonymous
11/18/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
31 minutes or more
Verified Patient
“Wait time was longer than expected.”
Thorough and professional
R. C.
11/21/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Always good”
I’ve been getting injections from Dr Horesh for a couple of years and he and staff always do great job to make it as comfortable as possible
Robert C.
11/28/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr. Horesh was professional and caring, making my visit a pleasure.”
My first visit with. Dr. Horesh. I have macular regeneration in my right eye and had surgery on the same eye years ago for detached retina. Dr. Horesh was wonderful and asked me the right questions about my history and explained thoroughly everything he did. His knowledge and manner gave me confidence in knowing that he will be my eye care/ retirement a provider.
Lynne D.
11/28/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“professional and polished”
explains things well and gives options, doesn't rush to surgery
Arthur M.
11/29/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“A caring professional staff”
A caring professional MD
Paul D.
11/30/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Always a good experience and excellent care.”
Always listens and shows concern.
Juliana R.
12/01/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent young doctor”
Great listener answered all our questions made me really confident
John P.
12/02/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“The staff is very helpful . to your needs”
Doctor was very informative to the procedure that was performed.
J. R.
12/04/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Excellent.”
Very positive results.
Murn, D. J. A.
12/07/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
Not rated
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
Watkins, J. C. A.
12/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“An excellent Doctor who I Trust!”
He takes the time to describe the condition in a way that the patient can understand and he works with the patient to meet their needs.
Michael D.
12/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
David E.
12/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Alfred (. T. ). S.
12/11/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very pleased, he corrected something that I was told couldn’t be done”
First class
Eugene G.
12/12/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“They whole team was great.”
Extremely satisfied and would highly recommend this provider to any of my family or friends.
Maurice M.
12/12/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent”
The whole staff is excellent , from the front desk to the Billing department and the nurses . Lisa is #1 .
D. F. C. I.
12/12/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Awesome!”
Excellent care.
Andrew N. M.
12/13/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very organized”
Clean, respectful, pleasant, informative, personable…
In and out. Love it!!
Carol R.
12/13/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Everyone is personable and friendly. Very caring
Nancy J. C.
12/13/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“On time. Efficient . caring.”
My appointment was for 12:55. At 12:55 they called me Into the first room. She did all the necessary stuff and dilated my eyes. I then went to anther waiting room and about 30 seconds later, Becky came and got me. She did her thing and suddenly Dr. Horesch was there to do his thing. I highly recommend St; Lukes for all your eye care
Tews, P. J. A.
12/15/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Very satisfied”
Dr Horesh exudes confidence
Meredith, D. L. A.
12/15/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“helped alleviate pain on a weekend.”
the whole staff has been great from reception desk to the doctor putting needles in my eyes. the doctor and staff manager went above and beyond to help w/ an urgent issue on a weekend. both meeting me at their office.
Steven M.
12/18/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Daley J. T. V. A.
12/19/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Knowledgeable proficient friendly”
Very well run office, everyone kind from the time u enter til u leave, hardly any waiting time. Very efficient
Shadrick, L. S.
12/19/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Great visit”
Dr. took time to explain everything and clear path forward
Bruce B.
12/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“it was quick, on time and pleasant.”
excellant
M. M.
12/21/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Pleasant, professional and patient”
Pleasant, professional and patient.
Gail F. S.
12/22/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr. Horesh did a fantastic job, thanks.”
Very knowledgeable, explained the issues clearly and took the steps to correct my issue. Everything went exactly as the Doctor explained. I'm thankful to him and all the staff at St. Luke's for the excellent care I received.
Stephen M. T.
12/23/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“I love that everything at St Lukes is very efficient. Appointments run like clockwork with very minimal waiting timeme”
Dr. Causey gives me a feeling of confidence that he is treating my vision with the best care and expertise available.
Katharine S. B.
12/24/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Steve M.
12/26/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very professional”
Answered my ?? Excellent Doctor
P. A. R.
12/27/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“I was very satisfied”
yes
Margaret W.
12/27/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Dr. Horesh is great....”
The doctor took the time to review my records from a previous physician and explained my issues in detail. His time with me was not rushed. He offered suggestions, which I definitely will follow.
Robin B. H.
12/28/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Retina laser procedures”
Excellent! Everything was explained before, during and after the procedures. I felt very comfortable with the procedure and I am very happy with the results.
William K.
12/28/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Made me feel comfortable and at ease”
I feel very confident in Dr Horesh
Thomas B.
12/29/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Knowledgeable and sincere.”
Explained problems. Developed a solution.
Roeder, J. R.
12/31/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Knowledgeable, willing to answer questions.”
Good doc
Fail, P. A. F.
01/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Comforting Care”
Dr. Horesh is very thorough with his exam and takes time to explain his observations and followup exam.
R. B.
01/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great experience”
Dr Horesh is very knowledgeable and caring. He’s very good at explaining what’s happening and what can be done.
Greg K.
01/07/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“I feel that he is competent and people oriented”
I have been going to Dr Horesh for some time now and I have never been disappointed in the outcome of my vision. I am grateful that he is doing a good job and explains what to expect in the future even though I may need to get the shots indefinitely.
Anonymous
01/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very Satisfied”
My visit was NOT with Dr. Horsch BUT was with Dr. Goosch who performed Lazer Surgery on both Eyes
W. J. K.
01/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
David T.
01/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Always pleased with St. Luke's and their staff”
They were prompt for my appointment time. The assistants were all very nice and Dr. Horesh is an exceptional doctor. He is kind, he listens to me and he is very knowledgeable and professional.
Lois M.
01/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Positive experience”
Came from a different Retina group. I didn't feel they had the time to communicate and explain things thoroughly. Dr. Horesh explained things well and didn't seem rushed to move on to the next parient.
K. S.
01/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“After seeing a few other Retina Specialist, Im m finally getting a better sense of what could be done to help me”
Dr Horesh was kind to not rush through with my visit. I feel he gave me the necessary time. I didn’t feel rushed
A. D.
01/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent experience all around.”
Dr. Horesh is the absolute best. He’s personable, and very knowledgeable. I had a torn retina twice in same eye. He made me feel comfortable and calmed my fear.
Linda S.
01/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“I WAS SCARED AT FIRST, BUT NOW I'M FINE”
HE IS VERY PATIENT WITH ME == I GO FOR SHOTS IN MY RIGHT EYE & I WAS NOT THE MOST CO-OPERATIVE PATIENT WHEN I GOT MY FIRST SHOT.
Denise K. M.
01/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Schree T.
01/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“We trust Dr. Horesh to keep our mom’s eyes as healthy as possible.”
Always kindly and attentive to mom’s needs and concerns. She’s been treated very well by this practice.
Shirley B.
01/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very good”
Dr. Horesh did a very good and thorough job and was very pleasant to talk to about the situation. He made me feel comfortable and so did his staff.
Gregory M.
01/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Fast,friendly,informative after eye problem”
He is very informative and explains problem in regular terms. Listens and answers my concerns. Does follow ups if more information needed,does not just assume or guess. Takes time with patients.
, B. A. H.
01/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr. Horesh is a great problem analyzer”
Excellent
Edward P.
01/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very nice bedside manner. Very caring and compassionate”
I was at ease with the wonderful people checking me in and the doctors assistants. When doctor came in he was 10++++++ a wonderful doctor.
Brownwood medical center really needs valet service in the front. I am handicapped and it’s a walk from that parking lot
Jeannie F.
01/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Through, professional,curtious and devoted time necessary to explain the findings.very happy with experience
R. C.
01/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Kind, interested in my concernss”
Dr. Horesh was willing to spend time explaining a surgical procedure along with the risks so I could make an informed decision about how I wanted to proceed.
Wendy B.
02/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“All good”
Overall I was pleased.
Nancy R.
02/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Awesome”
I have a history of a retinal tear with surgical repair, Having recently relocated to the area, I wanted to establish with a specialist who can provide the best care and monitoring of my eyes. Dr. Horesh and his staff are better than I could have hoped for!
Christina S.
02/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great staff & doctor”
Great rapport, listens, clarifies
Denise R. C.
02/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Knowledgeable, friendly and thorough”
Dr. Horesh made to feel confident with his diagnosis and treatment plan by exuding his obvious knowledge in his specialty and being thorough. He did not rush through the visit and answered all my questions in a kind and reassuring manner.
J. C.
02/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr Horesh is easily understood.”
My condition started with a macular hole. In our first discussion of my condition, Dr Heresh explained that scar tissue was/would be the most complicated issue to deal with. Thank you for the advise and your expert skills!
Frank S.
02/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Listen to my questions and good explanation”
Great experience. I had a lot of questions and concerns. I received a clear and understanding explanation of the issue. I felt much better after that.
Anonymous
02/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very good”
He is a very good doctor, I just wish hed’d take a little more time and explain my condition to me.
Susan B.
02/07/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“So helpful explains all”
He explains every step I love that about him
Sonnon, A. M. S.
02/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“I'm always treated very well by everyone.”
My experience has always been positive.
Charlotte R.
02/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Professional Knowledgeable Personable”
Dr Horesh and his assistant Becky were patient, knowledgeable, professional and accommodating. I cannot be more pleased with the whole process and experience. Thank you both.
Netherton, E. N.
02/11/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great staff and waiting time minimal.”
First appointment with Dr. Horesh. He was very professional and explained my condition in layman's terms. He recommended that I be seen every 6 months rotating between him and Dr.
.Gooch in order to monitor my condition.
Joann B.
02/11/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Absolutely excellent, life changing experience”
Caring, extremely knowledgeable truly motivated to sustained overall tremendous health care towards his patients.
Stephen L.
02/11/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Poke in the eye with a sharp stick”
I get injections because of a broken blood vessel in my right eye. He has upgraded me to a different medication that seems to work better than the Avastin I was getting before. He always takes the time to explain what is happening and his assistants are always very helpful.
Robert C.
02/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“St. Luke’s is a fabulous eye center.”
Always listen to my concerns and explain everything in terms I can understand with clear follow up.
Genette H.
02/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Professional and confident. Great interpersonal skill.”
Really confident in his evaluation.
Brian L.
02/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Awesome”
Always a professional yet very pleasant
Jacalyn K.
02/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Amazing facility/great doctor (I think)”
Sent in a questionaire you sent me. Most impressed in all respects.
Lewis K.
02/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Professional and thorough”
Good staff they were polite and respectful
Jeffrey P.
02/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“He made time for me within the same hour for a possible emergency. Very grateful for his flexibility.as”
He is very skilled and knowledgeable. He’s also very down to earth and easy to talk to. I would definitely recommend him to anyone! Also, his assistant and the receptionists at the front desk are all very friendly and helpful! Great place to go! Thankful!
S. F.
02/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very happy with Dr Horesh”
Explained everything clearly.
John T.
02/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Efficient office staff, doctor listened and was clear in his explanations.”
Unlike other eye doctor offices, this practice ran on time. My appointment was on time and there was minimal wait time between interactions with staff and the doctor.
Everyone listened to my issues, the doctor listened and was very clear with his diagnosis and expectations concerning treatment. I never felt rushed or uncomfortable.
Anonymous
02/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very professional & thorough”
Thorough, proficient and warm.
Mary B.
02/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Was not rushed through any of the steps to be seen.”
Good listener and clear explanation of what is going to happen.
Michael S.
02/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Wonderful Care”
So glad my family doctor referred me to St Luke’s. Each person I encountered there was kind and caring. Dr Horesh was so nice, yet professional and thorough. He explained my condition clearly. I am very happy with my treatment and have complete confidence in my care. Thank you, Dr Horesh and the entire staff of St Luke’s.
T. B.
02/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Delightful!”
Dr. Horesh explains everything thorougly and listens to any questions that I may have
Barry W.
03/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“I am of the opinion Dr. Horesh is one of the best in his field.”
I trust Dr. Horesh completely.
Trisha B.
03/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“First meeting with the doctor was impressive. Explanations were very clearear.”
As I said, this was my first meeting with this doctor who specializes in macular degeneration. I was pleased with this experience. He took the necessary time with me and explained things clearly.
Maureen R.
03/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“He was very knowledgeable and very kind and informative”
I’m impressed. He started treatment right away and let me know what to expect before he did anything. He was gentle and kind.
Charlotte H.
03/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent!”
Dr Horesh is honest and direct. I appreciate him letting me know the facts about my vision and setting expectations for improvement. I had no idea that my drusen had progressed to intermediate macular degeneration.
M. S.
03/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Extremely impressed”
He was very caring and thorough
Jim G.
03/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent Dr. Excellent place to visit for eyes.”
Very comfortable manner, & professional. Very impressed. Stall very able And made y,ou feel comfortable. Great experience at your facility.
.
Marie J.
03/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“True Professional”
Explains everything in detail. Answered all my questions
William S.
03/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“All staff are very attentive, very thorough and very kind”
Dr. Horesh is very punctual and never seems rushed when explaining my medical needs. I have complete trust that I’m getting the best care.
Diane K.
03/29/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Pleasant, reassuring, informative and professional.”
I always feel comfortable and well informed. Dr. Horesh always direct when answering any of my questions.
Thomas H.
03/31/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“I felt very comfortable and confident under Dr Horesh's care”
Very satisfied with my care.
Anonymous
04/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
G H.
04/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great. Addressed all of my concerns”
He was professional, listened to my symptoms and answered all my questions. Easy to talk to. Would highly recommend him.
M. G.
04/07/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Glenn C.
04/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“very pleasant”
Efficient and thorough.
Peter L.
04/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Mychart G.
04/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very Satisfied”
Dr.Horesh was very nice, professional and patient. I'm glad St. Luke's and Dr. Horesh are in The Villages.
M. M.
05/03/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very upbeat and a good listener.”
He was able to suggest some additional ideas for my eye care that made sense to me.
Cathie C.
05/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Very good!!”
The doctor was very knowledgeable and patient with me in explaining all my options.
Anonymous A.
05/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Everything was Excellent”
A Pleasure.
Anonymous A.
05/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“I trust Dr Horesh”
Easy to understand and deal with. God forbid my retina detaches again I would trust him to take good care of me.
Vic C.
05/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Smooth and seamless”
Doctor was calming, clear, informative and professional
James F.
05/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great”
He was very nice and pleasant
Sharnita B.
05/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very pleased”
Keeps me well informed about the procedures and the progress
Anonymous
05/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“DO NOT want my full name being called out in waiting room”
fine
Janice M.
05/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
Anonymous A.
05/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
21 to 30 minutes
Verified Patient
“The young ladies who did all the testing before I saw the DR was great.”
Waiting to see the DR from the waiting room to exam room was long but understood because of the amount of others waiting. St Luke's has a good reputation in The Villages.
Anonymous A.
06/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Wonderful outcome.”
Absolutely terrific…explained the procedure and had a wonderful outcome…I can now see!!!!!!!!
Anonymous
06/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“I am very confident that Dr Remington Horesh is the best eye doctor that I trust with my eyes”
Dr. Horesh is an excellent doctor. I feel comfortable and confident that I have the best doctor possible taking care of my eyes. He explains things to me and making sure I understand everything he’s talking about and he’s doing the best he can to fix my eyes and I appreciate him.
Deborah M.
06/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“A unexpected wonderful experience”
Dr. Horesh explained everything to me, he was very gentle. It was a better experience than I expected. He understood how nervous I was.
Anonymous A.
06/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“I’m very happy that you were recommended by a friend.”
Very patient and took time to explain my problem and the procedure.
Janette G.
06/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent care and attentiveness to my concerns”
Dr. Horesh understood my concerns and was confident he could help me with my eye issues. After surgery my vision is so much better. It's nice to be able to read books again without having to blink to clear away floaters!
Mary P.
06/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Professional and courteous”
Timely and complete
Omar N.
06/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent experience”
Entire staff was caring and attentive. The best medical experience in a very long time.
Paula R.
06/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very efficient staff, kind, courteous personality.”
He listened, answered my questions. Eye exam done quickly with appropriate feedback of results.
Maryann W.
07/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Did not see Dr this visit just had test.”
Excellent staff and always answer any questions that I have
Patricia A. R.
07/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Great. Explained in detail the procedure both at consult and day of pricedure”
Excellent. Would highly recommend him
Michele A.
07/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great !!”
Well above most !!
Vincent C.
07/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Doc explained clearly what I could do to improve my eyesight”
excellent
Melissa S.
07/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Excellant”
Very rewarding
Meredith, D. L. A.
07/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous A.
07/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Nice experience”
Took the time to explain the situation and Process.
Anonymous A.
07/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr. Horesh and St. Luke's = THE BEST”
Excellent from day one!
David L.
07/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent care”
I really like him. Very nice and caring
Anonymous A.
07/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent!”
This medical group is organized, professional and highly skilled, while friendly and kind. I feel very fortunate to be under their care for a very serious condition. Over a period of several months I have experienced miraculous improvement in my vision.
R. W.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“True Professionalism”
Listens, explains and is very through with your issues and concerns. Have never met a Dr. Who is so truly concerned with his patients.
M. A.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very caring and friendly.”
Even though I am not happy with the diagnosis I believe everything is being done that can be
Roeder, J. R.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very professional”
Easy!!
Anonymous A.
07/31/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“He is a terrific Dr.”
I have macular degeneration and receive eye injections. Dr Horesh is gentle,reassuring and always willing to answer questions.
He is exceptional in both knowledge and manner.
Susan N.
08/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr Horesh answered all my questions & did not rush my visit.”
Excellent….Dr Horesh is very patient, knowledgeable & willing to spend time with his patients.
Mary H.
08/07/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Janice B.
08/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Completely satisfied in all aspects.”
No long waits, service with a smile, knowledgeable, and state of the art equipment.
L B.
08/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent first experience with Dr. Horesh”
This is the First time I saw him. He is excellent, knowledgeable, professional, and considerate. He is the best in the practice I have seen.
Eileen Z.
08/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“The entire staff was great.”
Dr Horesh explained everything so I understood him. Made me feel very comfortable about the surgery.
Grace C.
08/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Explains diagnosis and treatment plan”
I am so glad I found Dr. Horesh! He listens carefully, educates the condition diagnosed and explains the plan of care/treatment. He isn't afraid to try emerging technologies and will explain the pros and cons and does not pressure you into a decision. His staff is professional, efficient and answers questions and makes my dad feel cared for.
Gina J.
08/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Brief, succint, thorough”
I find Remington Horesh to be skilled, thorough, great at explaining my eye issues, willing to listen to any concerns.
Anonymous A.
08/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Exceptional experience conducted by a personable, professional staff”
Extremely pleased with this experience. Professional and amiable staff who were punctual, transparent, knowledgeable and thorough. This is true from the welcoming staff all the way through to the physician. They provide an exceptional, comprehensive service to this community. Hard to replicate elsewhere. Tom C
Tom C.
08/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent and attentive”
St. Luke's is always a pleasant visit.
Danny P.
08/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Quick. Efficient.”
Always good. Trust providers judgement.
Bud A.
08/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“great visit from start at reception desk to reschedule desk and all in between.”
very knowledgeable and friendly doctor, nurses, and clerical staff.
Steven M.
08/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous A.
08/29/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Treating eye disorder, that involves eye drops.”
First four visits went well , fifth was some unexpected discomfort about 3 hours after the treatment. Next day was much better with eye functioning as expected.
Anonymous
08/29/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Great experience.... as always at St. Lukes...!”
Always super service. attention to needs & test, etc.
R. M.
09/03/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Her is great !! "I can see clearly now :)"”
Very good, he is up to date on all the latest Rxs and treatments.
Vincent C.
09/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr Horesh and his staff were fantastic.”
Great Doctor.
Paul E.
09/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“It was a great experience.”
All personnel were friendly,knowledgeble and efficient.
Anonymous A.
09/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“always friendly and professional.”
same process, different month. everyone is always top notch. the only issues with the process are my eyes.
Steven M.
09/12/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
Not rated
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Great”
Perfect at every visit.
Proodian, L. R. P.
09/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very professional”
Very informative
Anonymous
09/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Always good”
I get injections in my eye every two months and they really take care of me well when I get there
Robert C.
09/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“It was very good and informative”
He was very knowledgeable on my situation
Kim Z.
09/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Everyone made me feel very comfortable. They were all great.”
Dr Horesh was great. Spoke to me before the procedure and explained just was happening. He is wonderful.
Grace C.
09/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Listened yo me. Answered my questions.”
Good
Maria T.
09/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Fran C.
09/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very pleasant .”
I felt they took their time to make everything as easy as possible.
Dorothy K.
09/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Everyone is kind and thoughtful.”
He is clear when explaining what my expectations should be.
Mary A. B.
09/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Great doctor, easy procedure”
Dr. Horsehair examined my eye of Friday. I needed laser surgery for a torn retina. I had the procedure Tuesday. He explained everything, treated me, answered questions, told me what to expect and asked me if I had any questions, and answered them. The entire staff, including the staff at the check in desk to nurses who did the prep work and the nurse and the doctor were all great. It made me feel relaxed. It helps to have a great staff and caring doctors.
Janet A.
09/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
Anonymous A.
09/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Everyone was great and explained everything to me.”
He is a great Doctor. He listened to me about the problem I was having with my eyes and took the appropriate medical steps to correct the problem.
Timothy L.
09/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very pleasant and explained the ptocedure”
Everyone was nice and professional.
Anonymous A.
09/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great Dr and assistants too”
I felt more reassured w my PVD condition after his checkup and explanation.
Anonymous A.
09/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“encouraged”
relaxed in tense situation
Sargent, C. A.
09/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Perfect”
Dr. Horesh is the best doctor I have ever seen. He is patient, understanding, gentle, kind and confident. His staff were outstanding as well.
Dennis D.
09/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“On time, professional, and friendly.”
On time, professional, and friendly.
R. D.
09/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent result for my tear”
Professional caring skillef
Anonymous A.
10/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very GOOD”
Very good. Great listener, very knowledgeable, GREAT provider.
Thomas P. B. J.
10/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent.”
Very nice, patient and knowledgeable.
Anonymous A.
11/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very pleasant overall experience.”
Very efficient and professional team. Past all expectations.
Brad G.
11/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr. Horesh is an amazing surgeon and wonderful Dr.Sr.”
My surgery at St. Luke's surgery center was amazing. The entire surgical staff treated me as if I was their only patient. Phenomenal Staff !!
S R.
11/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great bedside manner. Excellent explanation of problem.”
Great
Nancy M.
11/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Dr. Horesh is the best!”
I have been treated by him for over a year now. He is an excellent educator, takes time to answer all my questions, and provides excellent treatment. I highly recommend him.
Anonymous A.
11/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Love the Dr, however the wait is way too long.. obviously they book too many appointments for the same time.”
Dr Horesh is great!
Anonymous A.
12/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“always kind and attentive.”
he and his staff are very professional and pleasant to work with. dr. horesh even met use on a weekend for an emergency. his treatments have been helpful and have improved my sight.
Steven M.
12/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“professional and efficient”
Sterile
George J. M.
12/11/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Grateful for his skills to recenter my lens.”
Staff is very good at what they do and Ihad a pleasant experience during my surgery. Exceptional staff of medical assistants as well as the doctor.
Gail L. C.
12/12/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very thorough and professional demeanor.”
Dr Horesh has a very thorough demeanor in explaining the medical issue(s) that pertain to me.
Ray Y.
12/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Always great”
Very professional and staff very friendly
Pat A.
12/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“St. Lukes at Brownwood ever professional and easey to work with.”
I felt ever comfortable with Dr. Horesh
F. D.
12/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Excellent”
My visit was a follow up visit after my eye surgery. Dr Horesh looked in my left eye, explained everything to me and answered all my questions. I am lucky to have him as my doctor.
Robert C.
12/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“The best doctor”
Loved st. Lukes
Frank H.
12/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“My experience was perfect.”
Dr. Horesh is a nice young man. He took time with me, explained my issue and what to expect. He’s a good doctor and I highly recommend him.
Carol M.
12/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“quick and on time”
Great care given in a very professionaL; MANNER.
Hubert M.
12/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Excellent doctor”
Explained everything answered all questions
Anonymous A.
12/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Felt very at ease.”
His exam and explanation was very thorough and a relaxed atmosphere.
Mettie E. G.
12/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great experience”
Very thorough great experience
Anonymous A.
12/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“ery good”
Went for a post surgery follow up . Dr. said it went very
well. Also discussed shots to be given in the other eye for
macular degeration
Theresa . L. C.
12/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“An extraordinary eye care provider.”
My vision care requires monthly eye injections. Dr. Horesh has been the most caring, thorough and professional physician I have ever encountered. He and his staff have literally saved my vision.
R. W.
12/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Caring, professional services”
I had laser corrections on both eyes. I was a little nervous but the St. Luke's staff, Dr. Horesh and team specifically, explained the necessary procedures and the recovery process...and performed what were nearly painless laser treatments on each eye.
Thank you!
Thomas P.
01/01/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent Emergency Surgery”
I was very scared when I first met Dr Horesh because I had 2 broken arms and a shattered shoulder from an accident and only 4 days after discharge from hospital, I learned I had a detached retina also. Dr Horesh was very kind and understanding and put me at ease, even though I was facing emergency surgery that very same day. He went out of his way to reassure me that we would work this out. The surgery was better than I imagined and now my eyesight is back to normal.
Cynthia E.
01/03/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“I always feel confident with him”
The offices are very clean and the nurses are very careful to sanitize and prep my eyes carefully for the doctor. He does not keep me waiting and is always pleasant and prompt.
Anonymousbarbara A.
01/05/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Outstanding”
Outstanding
Anonymous A.
01/07/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very happy to have Dr. Horesh keeping track of my eye health.”
I feel very confident in his examination and credentials. He has a good manner and talks in ways I can understand.
Thomas G.
01/07/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“I feel very comfortable and confident in Dr. Horesh.”
Great!
Neal K.
01/08/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Amazing!”
Dr. Horesh is caring, gentle and skillful
Anonymous A.
01/10/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous A.
01/11/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr Horesh is a nice young man and a good doctor.”
Dr. Horesh explained my eye issue and the procedure he would take to correct it.
He is very nice, polite and caring.
I have full confidence in him.
Carol M.
01/12/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“I felt informed about my condition.”
Dr. Horesh was personable and asked if i had any questions. He was knowledgeable about my condition.
M. H.
01/12/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
Anonymous A.
01/14/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
Foltyn, T. A.
01/15/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“As always, very pleased with Dr. Horesh and team.”
very good explanation of everything that was done and condition of eyes by both, nurses and doctor
Margaret W.
01/17/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent”
Dr Horesh is a kind and caring physician. Explains everything thoroughly, and takes time with you
Lawrence B.
01/21/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
Fran C.
01/21/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great waiting room, very nice people”
Doctor is patient and knowledgeable
Thomas C.
01/21/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Excellent”
This was my first appointment with Dr. Horesh. He was professional and answered all my questions and concerns. He's a very caring doctor and explained everything about my condition. He was very thorough and and took his time. I would highly recommend Dr. Horesh.
Lynne D.
01/22/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Painless”
Explained what he was going to do. The procedure was painless and easier than I expected it to be. Reading about the laser procedure made me apprehensive but it was over in a short time.
J. M.
01/22/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“He is an expert I his field who shares hi and demonstrates a caring approach to his patients t.”
I had a very good and well respected ophthalmologist before I moved to The Villages. But St Luke’s and Dr Horesh are much superior in their respect for their patients as is the entire staff. I thank you!
Anonymous A.
01/23/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Intelligent, attentive & listening to me.”
the provider answered intelligent questions.
Anonymous A.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Retina exam and explanation”
Excellent and informative.
Lynn G.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Wonderful....kind, caring staff”
Dr Horesh is a very caring doctor. Always willing to explain procedure and answer questions
Joan J.
01/25/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“As a patient, I feel confident in his ability.”
Thoroughly satisfied.
Ray Y.
01/29/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“In done and gone”
Had a retinal tear repaired
Anonymous A.
02/12/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Donald D.
02/18/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous A.
02/21/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Quick and easy”
Quick and easy (especially for him)
Richard (. B.
02/27/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Excellent. Very professional service”
He was interested in my condition and was aware of my diagnosis from a different Dr. in NY. I just can’t think of the right words to describe him but he was superb
Jeromeanonymous A.
02/27/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr horesh is the best”
Super efficient, especially for such a busy office, knowledgeable, and polite.
Anonymous B.
02/28/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great”
Very kind and informative
Theresa M.
03/02/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great, as usual. Way above others I have seen in the past.”
The best !!!
Vincent C.
03/12/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“professional”
receptionists know me by name. very friendly and knowledgeable staff.
Steven M.
03/14/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very pleased with his knowledge”
I trust Dr. Horesh experience working with eye problems. I hope that he can improve my vision.
Linda K.
03/17/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Anonymous A.
03/18/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Dr explains everything to my asking”
Great
William R.
03/18/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very caring and kind staff all around”
I was being evaluated for glaucoma ( as it turns out I don’t have it). The doctor totally understood all my concerns and addressed all my questions. The entire staff from check in to check out were cheerful, kind and caring!
Kathleen C.
08/06/2022
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“He answered all my questions.”
He was very helpful with what I am to take for eye vitamins. I just ordered them. He answered my questions that I had and asked if I had anymore, which I didn’t.
Rosalie D.
09/01/2022
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Easy to talk to and easy to understand”
Great “bedside manner”. Quick but thorough.
Hugh A.
05/04/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Stanley K.
11/07/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
G. R.
11/07/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“No problems”
Dedicated in solving my issues
Dale G.
11/07/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Everyone was so great”
Only complaint was 2:30 appointment and didn’t
Get taken to a room until 3:00.
Everyone else was great.
Patricia A. G.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Perfect and Professional”
The technicians were well versed and accurately provided the information I needed to understand what was happening during the exam.
Gail J. (. T.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very personal, open and professional”
Dr Causey has always been very personal and professional. He is open to answer an questions regarding the examination or conditions that may arise during the examination.
Anonymous
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Fantastic”
Matthew Causey is very professional & takes the time to explain any issues with your eyes. Great personality. Look forward to my yearly visit.
Christine J.
11/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent”
Very professional.
Cal F.
11/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Review is specific to Caila, staff member”
Carla made my visit pleasant. She is quick, efficient and very knowledgeable. Patience is another of her virtues. As a long-time line manager, I wouldn't hesitate to give her a high recommendation. She is great with her patients.
C. Fuhrman
Cal F.
11/10/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Friendly and concise”
Thorough examination and willing to answer any questions I had.
Steven B.
11/10/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr. Causey is very professional caring and thorough”
I feel confident after my very thorough exam with Dr.Causey
Catherine D. L.
11/10/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very knowledgeable and affable Dr.”
Good experience, had my eyes examined to update my spectacle Rx and to ensure that my eyes are healthy.
Paul N.
11/10/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very professional and efficient.”
Dr. Causey and his entire staff were excellent. Pleasant office and safely set up with handrails, etc.
E. P.
11/13/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Excellent communication and extensive examination”
Fabulous. Dr. Causey and St. Luke's are excellent providers and we're lucky to have them in our area.
Anonymous
11/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Dr. Causey was friendly, helpful & professional”
This was my first appointment with Dr. Causey. He was very informative and listened to my concerns. He was friendly and very professional.
T. R.
11/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very good”
Doctor and staff were very professional.
D. M.
11/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Great visit - on time - patient friendly - very thorough!”
I can't speak more highly of the care I receive at St. Luke's in the Villages at Brownwood. They are all professional, friendly and very efficient!
Catherine L. R.
11/15/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great”
Very caring and knowledgeable….
Sandra R. L.
11/15/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Less than 5 minutes
Verified Patient
“No issues so far and none expected”
Explained what and why things are scheduled to happen
Dale G.
11/16/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very professional”
Emily was great! She was professional, knowledgeable and friendly. Everyone should be be like her
M D.
11/16/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“As expected”
As expected
Donald P.
11/16/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very informative and reassuring”
Answered all my questions and took his time in doing so.
Mary H.
11/16/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
11 to 20 minutes
Verified Patient
“A good experience, in a bright, clean environment.”
Dr Causey is knowledgeable, sympathetic, and willing to answer questions.
L. P.
11/17/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Accurate and intelligent”
Everyone’s polite know what you’re doing accurate and caring.
Wayne W. R.
11/17/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Pleasant experience”
Professional, friendly, pain free
Cynthia G.
11/21/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Thorough”
Appointment started right on time and all three people who examined me were great - Taylor, Dr. Causey and his assistant (I forgot her name). Reception staff were all very friendly. Facility in Brownwood is amazing!
Michael R.
11/29/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Dennis M.
12/05/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Professional and caring”
Always a good experience
Renee O.
12/06/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Jon S.
12/06/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“very good no complaints”
It was a very good experience
Arute, G. A.
12/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very professional and friendly visit!”
Awesome care and treatment!
James A. B.
12/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“He was very friendly and took time to explain everything.”
I thought he was very helpful.
Paulette K.
12/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“excellent doctor. speaks clearly”
no complaints
Anonymous
12/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Very good experience,”
Very satisfied. Thorough examination.
Ferrara, D. G. F.
12/11/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Went well-I appreciate the professionalism”
Very good
Nussbaum, R. J. (. A.
12/12/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very good”
I would have liked to know that it was going to be that lengthy of an appointment in advance.
A. H.
12/12/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Liked Laura”
Dr Causey was very informative
G T. W.
12/13/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent quality of service.”
Nice guy, but more importantly, excellent and thorough exam, clear recommendations and explanations.
Kathryn P.
12/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Good”
Tech was great and doctor was very good. Explained my options and diagnosis.
Brad W.
12/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Efficient and patient.”
Recommend to everyone who is interested in a qualified group of professionals.
Jane D.
12/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Complete confidence in Dr. Causey.”
The experience was extremely good. I have complete confidence in Dr. Causey. His knowledge and expertise was explained to me very clearly.
Linda O.
12/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Thorough, moved at a nice pace.”
Clean, pleasant environment.
Anonymous
12/15/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“He made a referral to Dr Gooch for lacer surgery”
One of the best. I trust him 100%.
Wayne E.
12/15/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very professional, competent, and personable.”
I had a thorough examination by Dr. Causey. We discussed the status of my eye issues, and he explained that status to me very clearly. We also discussed follow-up visits.
Mclaughlin, W. J. A.
12/19/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great”
It was very through and stress free
Quesnelle, R. A.
12/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Pleasant”
He is professional, efficient and easy to deal with
Deusenberry, C. A.
12/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent staff and extremely helpful”
excellent
Michael C.
12/21/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Always friendly and professional”
Always professional
R. E.
12/22/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“1st visit was Excellent”
This was my 1st visit with Matthew and I feel he was EXCELLENT!!! The entire office staff was great and the Dr. did not make me feel as if I was just a number or just another patient.
Rick T.
12/22/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Well run offices. Excellent responsive staff.”
He is caring and excellent in explaining everything. Very efficient. Very kind. Excellent listener.
Mahrad P.
12/22/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
David K.
12/22/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“The staff is warm, welcoming and knowledgeable.”
Excellent
Anonymous
12/23/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Everyone was extremely professional, kind and courteous”
All the test they performed they explained clearly what they were doing and why they were doing it and then the doctor came in and he was extremely professional and was very clear on everything asked me if I had any questions extremely professional, and kind
Louise D. (. M.
12/29/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Friendly, skillful, and a good communicator.”
Excellent doctor. Very thorough and explains the results clearly.
Gary C.
12/29/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“A positive experience receiving great care.”
On time and listened to and addressed my concerns
Pat C.
12/31/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“A pleasure to work with Dr. Causey in caring for my eye health.”
Dr. Causey did not mind answering questions and was also able to have lighthearted conversation. I feel very confident in Dr. Causey's care and expertise. I feel that he is a commited and caring doctor. I believe he has a desire to do his best for you and you can't ask for more than that.
M. B.
01/03/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very professional and personable.”
Pleasant and informative. The whole St.Luke's staff is the BEST
K. Z.
01/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Excellent, I am really impressed”
Minimum waiting time, excellent care and the latest in equipment. I have confidence that I am getting excellent care and that the care givers are concerned for my health.
David W.
01/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
David H.
01/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent.”
Thorough, good listener. Understands my condition
William T.
01/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very nice. Explained problem, and offered what to do to help .”
Very mannerly, and nice. Made me feel he could help, and was right on with diagnosis.
Bonita J. K.
01/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very easy to understand”
Very understanding
Robert R.
01/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“They met all my expectations.”
Dr. Causey was thorough and answers all my questions.
Carmella T.
01/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr. Causey was very professional and personable.”
He put me at ease as soon as he walked in the door. He was very professional and a patient listener. He explained everything to me thoroughly.
Anonymous
01/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr. Causey is professional, interested and gives his patients extraordinary care”
Excellent. Dr Causey is remarkable. Friendly, knowledgeable and very caring.
Robert S.
01/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Waiting time is minimal”
Excellent employees good customer service and very helpful. Dr Causey is very informative in giving updates on tests.
Linda B.
01/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“I have seen Matthew the last two years. Always makes me feel comfortable.”
Matthew takes his time in his examination and encourages you to ask any questions you may have.
Billy K.
01/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very thorough”
The doctor explained everything in detail. The medical assistant was very friendly and helpful. The front desk was also super friendly helpful and efficient. The whole experience was easy.
Birgit H.
01/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
Not rated
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“A well oiled machine, runs on time.”
Professional
Patricia M.
01/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Pleasant greeting, explains everything so I understand. a.”
Very pleasant.
Anonymous
01/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Loved his education”
Happy I chose him to be my eye care provider Don’t ever let him leave !!
Karen B.
01/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Fantastic”
Pleasant with positive vibes.
Donna M.
01/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Reassuring over conditions”
Efficient testing
Reinert, J. T. J. T. R.
01/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“A+”
Very good. Nice gentleman.
Mclaughlin J. J. E. M.
01/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Took his time, I didn't feel rushed”
Answered my questions. Didn't pressure me for any procedures
M. F.
01/31/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great experience!!”
No problems.
Ron T.
01/31/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Quality- efficient- confident”
The process was seamless and efficient
Brian V. W.
02/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“I was treated exceptionally well and I have no complaints.”
It was great. He is easy to speak to and he listens when you talk.
Gary S.
02/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Mathew was excellent, I would prefer him next appointment.”
Took me right on time, made me feel very confortable and Mathew explained all my results in simple to understand terms. Thanks to all for a rewarding experience..-----BILL HULTBERG
Bill H.
02/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
Not rated
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very Plesant”
Short and sweet
Celia C.
02/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great”
A very thorough exam
Debra G.
02/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Alan D.
02/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Professional and exceptional”
First time I have met him. Made an appointment for next year. Most thorough examine I have had in years.
Nancy B.
02/03/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent!”
Professional, well spoken, a good listener, pleasant experience He speaks WITH you, not at you.
Frakes, W. J. (. F.
02/03/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Informative”
Was very informative. Explained everything very well
D. B.
02/03/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Extremely personable Dr. Thorough in his examination.”
Extremely personable Dr. Thorough in his examination. Very willing to do what is necessary to provide a positive outcome and resolution to the postop problem I am experiencing.
Maureen R. E.
02/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Deli I received a thorough eye exam”
I felt comfortable with Taylor she delivered the first part of the exam. Doctor Causey finished the exam and explained what he was doing and why. When finished I asked question and the Dr. answered them. Appointment was in time and completed in a timely manor.
Wesley J.
02/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Good communication”
Glad I came in for a follow up
Burnie L.
02/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very personal and not rushed . Great check up”
It was well explained how my vision was and would definitely recommend Dr Causey! The attendant was very patient as I talked a lot LOL
Blanche W.
02/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Appreciate making room for me in his schedule.”
Professional. Friendly. Spectacular staff.
Anonymous
02/07/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“A very pleasing experience in all aspects.”
Dr. Causey exhibits an outstanding level of professionalism. He has a thorough knowledge of his field and he has a very caring attitude towards me as a patient. I feel that I am in very capable hands with Dr. Causey.
John M.
02/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Eye test and staff are the best”
Doctor and staff were great
Explained everything
Glenn V.
02/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Dr Causey is very patient and explains things very clearly.”
Dr Causey is very patient and thorough.
Elizabeth F.
02/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very Professional”
Testing my peripheral sight
Leannah, J. L.
02/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Happy”
Pleased 100% for the attention and care received.
Gianna G.
02/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
D. H.
02/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent and profesional”
His evaluation and explanations were concise and easy to understand. We was not in a rush to get to the next patient and treated me like the most important person in the world.
D. L.
02/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Wonderful staff.”
Very happy with this visit.
Mary W.
02/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“This was the best eye exam I have had in years.”
My experience with this provider was awesome. Everyone we came in contact with at St. Luke's was great. Michelle, the tech, was great as was everyone else.
Judy M.
02/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“The visit was good.”
Love the St Luke’s Eye care and Dr Causey saw me as a patient for the first time. Moved to a new area and needed a doctor near Mt. Dora.
Maralu K. C.
02/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“It was wonderful.”
He is kind and excellent in his knowledge.
Iona S.
02/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very good”
He did a thorough examination and explained everything
Santonocito, A. S.
02/16/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Well organized”
Took time to explain everything.
Pat S.
02/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very through”
It was good
Elaine J.
02/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent info with clear explanations.”
Great visit for first-time patient at this practice.
Pamela K.
02/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Awesome....”
Great service, great experience, feel good about going to St. Luke's. They are trust inspiring.
Ruth M.
02/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Gross, C. G.
02/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“It was a great experience.”
I was having problems with my vision. He knew what the problem was and explained in detail.
Patricia M.
02/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great from beginning til end”
Staff was excellent, as was doc
Paul H.
02/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent first visit!”
Had a great first time visit with Dr Causey. He was interested in my eye history, was thorough in his exam and very prompt!
Suzanne M.
02/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“He’s a wonderful doctor. Very pleased!!”
He’s a great listener and explains things very well!!
Melody E.
02/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Impressive first encounter. Good man.”
I’m confident I’m in the right place.
Stephen F.
02/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Friendly and knowledgeable.”
Dr. Causey made me feel at ease when discussing a concern I had.
S K.
02/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
11 to 20 minutes
Verified Patient
“I had the eye exam with an assistant and then Dr. Causey’s summary”
I was satisfied with the experience. Unfortunately, I had another doctor’s apt. shortly after Dr. Causey came in, he accommodated me and did his exam quickly.
M. M.
02/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“excellent!”
Always professional staff
Everett K.
02/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Very helpful”
Professional
Anonymous
03/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“very good experience”
he was very efficient and knowledgeable
Marianne M.
03/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very personable and caring. Will go back to him anytime.”
Listens and is very caring.
B. P.
03/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Great listener
Donna D.
03/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“very fast and thorough visit.”
The technician and Dr. Causey were excellent. My only negative comment is that I had to go to the Brownwood office; Lake Sumter is much closer.
Kathleen J.
03/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr. Causey is a very good communicator”
Very nice experience and would highly recommend him to friends
and family
Joe B.
03/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Clarence Y.
03/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“A good visit. Question answered”
Good
Van S.
03/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Dr. Causey is professional and thorough.”
Great experience! Prompt, courteous and complete.
Joe M.
03/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very thorough”
Well done
Gloria K.
03/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“The experience was conducted in a highly professional manner!”
Dr. Gouch was pleasant and professional.
His expirations and recommendations
clear and encouraging.
I have high regard for his medical expertise.
Sebastian C.
03/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Except for the 15 minutes late at the beginning everything was great”
Excellent
Janice B.
03/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Excellent from the I got there till I left”
Couldn't be betterf
Leonard R.
03/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“very happy”
All question answered
Patrick R.
03/30/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great experience.”
My experience with Dr. Causey has always been excellent. His staff quickly gets you through the preliminary examination and are extremely cordial. Can't say enough about this practice.
Rossella C.
03/30/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“great”
Dr C very good though and attentive
Bill B.
04/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Dr Causey is courteous and gives excellent explanations of your current vision status and options available.
Staff is professional, knowledgeable, and friendly.
Michael J.
04/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very professional.”
Felt very comfortable with his vision assessment.
William D.
04/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Visit went well.”
As noted, Dr. Causey is an excellent doctor. He takes the time to listen to your concerns and answers your questions.
Anne D.
04/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
Not rated
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
Sw S.
04/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“He is an experienced provider.”
Always a pleasant visit.
Earl H. M.
04/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“very good”
the Dr. was able to help me understand my problem
Mary R.
04/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“All staff was friendly. Hardly no wait time.”
Professional, explained test results. Not rushed. Easy to understand.
Judy T.
04/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“All staff members I encountered were very pleasant, helpful, and did not try to rush our interaction.”
Comfortable. He introduced himself as soon as he walked in the room. He did not "talk down to me" at all, which I very much appreciated, but did confirm that I understood what he was telling me about my eyes. He made recommendations that made complete sense to me.
Wilma P.
04/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Professional!”
Listen to my concerns!
Jim G.
04/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“As expected”
1st time using this provider. Seemed knowledgeable and reliable.
Donald L.
04/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Met my needs. Direct to point. Thoughtful, kind, and I trust him”
Always the best care.
Val A.
04/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very thorough and excellent communications ski”
Excellent
Carl C.
04/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Marian M.
04/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very professional”
Great
David C.
04/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great”
He spent time explaining everything and made sure that I understood. I was very happy with my visit and appreciated that he went over all the information clearly.
Toni D.
04/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Relaxed and pleasant”
Very nice and informative. Would highly recommend.
K. S.
05/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“My yearly how are you doing appointment.”
Dr Causey was very pleasant and informative during my visit.
Maureen S.
05/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
Chuck C.
05/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Fully satisfied”
Efficient / friendly / comfortable
Charles S.
05/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“very good”
Easy to work with
Anonymous
05/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“So grateful for the Drs knowledge.”
My concerns were eased.
Geneanonymous G.
05/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Good explanation of current conditions.”
Dr. Causey was very good at explaining the current condition of my eyes and that there may be some new therapies coming in the future.
Kenneth R. S.
05/07/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“explained options”
not afraid to get second opinion
James N.
05/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very pleasant staff”
Very nice and knowledgeable.
Wanda S.
05/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Matthew Causey is first class.”
Exam was great. I felt very comfortable in that he addressed all my questions
Justus D.
05/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very Good Experience”
Very patient oriented & answered all my questions!
Jeffrey T. K.
05/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Always a pleasant experience”
Did not wait long; Tech's were polite and very nice; Dr very kind and attentive. Always a pleasant experience.
C P.
05/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“I could not be more pleased with my first visit with Dr. Causey and the staff.”
He was very nice and explained everything in a manner that I understood.
Lindra P.
05/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“A trusted experience”
I truly appreciate Dr. Causey’s quiet, professional demeanor. He makes you feel very comfortable and involves you in the discussion of the future treatments you will need. I also appreciate that he takes the time to answer any questions I have.
Mary H.
05/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Good”
Complete explanation of what was being done, as well as easy to understand results.
S. W.
05/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great listener”
Helped me understand
Agnes B.
06/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Excellent with the whole staff that took care of me”
He explains everything very thoroughly and if I had any questions, he was more than willing to answer them.
Gloria A.
06/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“My visit was thorough, and efficient. Assistants were excellent.”
Dr. Causey was friendly, knowledgeable, helpful in every way. He made feel very confident in him.
Anonymous A.
06/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous A.
06/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Matthew Causey and all the Staff at ST. Lukes are wonderful!”
From start to finish our visit was excellent. Everyone is very kind, professional and helpful. Matthew Causey was extremely helpful and explained everything. He is very knowledgeable and made us feel very comfortable and confident. We have been going to St. Lukes for a few years and will continue to go there for our eye care. In our opinion they are the best.
Ellen D.
06/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Vincent C.
06/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“caring, professional”
very pleasant!
Anonymous A.
06/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Exceptional”
Dr Causey is very thorough and explained the condition of my eyes in terms I could understand.
Thomas M.
06/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent experience”
I have had trouble in the past getting correct prescriptions, because years ago I had RK surgery and my vision changes throughout the day. The prescription I received was perfect. With progressive lenses, I can see clearly all through the day, no matter how much my vision changes.
Robert C.
06/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“I had a positive experience overall, but next time, I'll make sure to wait until the effects of the treatment have worn off before driving. Although my husband was at work, I drove myself to the clinic and was assured that driving wouldn't be a problem af”
I had a positive experience overall, but next time, I'll make sure to wait until the effects of the treatment have worn off before driving. Although my husband was at work, I drove myself to the clinic and was assured that driving wouldn't be a problem after the appointment. However, on my way home, I found the bright light while driving to be quite challenging."
E. S.
07/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Dr. Causey was fantastic.”
St Luke’s has the most wonderful people associated with their office.
Susan N.
07/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“The staff always ready to help”
friendly, and helpful staff, they always try to help whenever they can very professional and helpful
Sharon O.
07/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Impressed with the eye exam”
Very helpful explanation of my
Cataract condition.
Anonymous A.
07/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“efficient, knowledgeable and trustworthy”
friendly, knowledgeable understanding my problem
Anonymous A.
07/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Santonocito, A. S.
07/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“My appointment with Dr. Causey was excellent.”
After listening to a history my glaucoma experience he provided and excellent examination, answer the questions I had and gave me his opinion which exactly the same as my previous ophthalmologist. Going forward we will meet every 6 months to monitor my condition.
T. F.
07/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Clear explanations of exam and recommendationns”
Very pleasant and professional. he made sure I understood what condition I had and how it would be treated. He let me know. I had early cataracts, which would need treatment several years down the line.
Deborah W.
07/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Great Patient care.”
AWESOME DOCTOR
Roberta B.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great appointment experience with an excellent physician.”
Dr. Causey provided all of the details I expected from previous visits I had with my former ophthalmologist in Texas. After performing a thorough examination he updated me on the status of my condition and how he wanted to treat my glaucoma going forward. I feel very fortunate to have found such a knowledgeable doctor to monitor and treat a condition I have had for 30 years!
T. F.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Everyone polite, helpful and prompt.”
Always complete exam and stays on top of visual tests needed.
Rhonda H.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“My experience was very good.”
He performed a great test and was very helpful with experience.
Anonymous A.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
They were clear and explaining what was wrong after all test results were in
Anonymous A.
07/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“convenient and thorough”
5 star
Anonymous A.
07/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“My exam was handled well.”
I came for an annual eye exam. Everything went fine and I feel good about the status of both of my eyes. The staff explained everything they sere doing and why.
James V.
07/29/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Well please with the staff and experience”
It was great.
Zettie W.
07/31/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Dr. Causey is the best!”
Excellent care and service from the front desk to the doctor and all in between.
George M.
08/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“The visit went very smoothly with no delays.”
Dr Causey is prompt and thorough. He addresses concerns openly and honestly, without wasting time.
Anonymous A.
08/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great I liked him”
Great Drs and staff
George P. B. S.
08/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
Anonymous
08/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
Anonymous A.
08/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“efficient and thorough”
easy to communicate with, makes you feel he is interested in helping to achieve the best result
Brian D.
08/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“I am very pleased with the doctor and the practice.”
Very knowledgeable, polite, and pleased with the entire process.
L. R.
08/12/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Dr. Causey is very thorough and takes whatever time is needed for the exam, explanation and quesstions patient may have. Very happy with the care received by Dr. Causey and St. Lukes.
I. E.
08/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“He’s very professional”
Dr Causey is very easy to talk to, funny and very knowledgeable. He is an excellent doctor and a big asset to your company
Anonymous A.
08/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent”
All staff members introduce themselves and explain what they will ask about or do. And they do this cheerfully!
Anonymous
08/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr Causey was thorough and informative”
I value the expertise and knowledge the doctor shares. He genuinely seems to care about the patient welfare.
He seemed a little rushed at the end of the visit but overall I would 100% refer him to others
Anonymous A.
08/16/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Good job by all”
Excellent
Anonymous A.
08/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Willing and answered all my questions”
Right from the signing in, everyone puts you at ease. Friendly and all had a happy smile. While going through most of the test and exam, they answered my questions in regards to what we saw on the screen.
EXCELLENT!
S. L.
08/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Dr Matthew Causey amazing caring doctor”
In a time when so many doctors are experiencing record number of patient's and have a time limit to spend with each. I found Dr. Causey and staff taking time to understand my concerns and made sure to answer all my questions. I didn’t feel rushed or half cared for. Thank you to Dr. Matthew Causey and the staff at St Luke’s for being professional, kind and caring.
Donna B.
08/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Prompt and professional”
Great
Anonymous A.
08/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“I was very pleased with how my eyes having been improving.”
Dr. Causey is great, he is on top of what to do for keeping my
glaucoma from getting worse.
Anonymous A.
08/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Your customer service is the best I have ever seen”
Dr. Causey and Dr. Gooch are excellent
Anonymous A.
08/29/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“My experience is always very good..all staff is kind and helpful”
Dr Causey is down to earth and talks in language the patient can understand
Marian R.
08/30/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
Not rated
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Always thorough, easy to understand, comfortable.”
Always feel thoroughly informed when my appointment is completed.
Jacqueline S.
08/30/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Anonymous A.
09/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Wonderful”
The whole experience was great! From the greeting staff, all the way through to Dr p. Causey. He was caring, concerned and very professional. Explained all procedures and what to expect.
Karen Z.
09/03/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Nelson, A. T. N.
09/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“super quality professional service”
super
Stan W.
09/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Wonderful doctor”
Dr. Causey is the best! He takes the time to explain everything to you. He has a calm caring way about him. Glad he is my doctor. Sincerely Maryann Barton
Maryann B.
09/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very professional and great bed side matters”
Would differently recomend Ted causey
Anonymous A.
09/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Listens and explains well”
I had questions pertaining to diagnosis, treatment and prognosis for future concerns. He listened to all of my concerns and provided thoughtful and easy to understand answers to my questions.
Ernest A.
09/07/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Excellent”
He is knowledgeable and has good communication skills.
P. H.
09/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“It was great”
He was terrific. Explained everything in simple to understand terms
Frank M.
09/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Fantastic as always”
Very nice staff. Professional, yet friendly.
Steven Y.
09/12/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Not a long wait to be seen”
He explained everything clearly to me that he saw in my eyes.
Anonymous A.
09/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very good”
Dr. Causey did a good job explaining exam results.
P. L.
09/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very professional”
Dr. Causey, did a very comprehensive evaluation of my recent cataract surgeries, and provided a detailed explanation of the improvements in my vision. Based on his professionalism, knowledge and his friendly maner, I will highly recommend him to others needing eye care.
Anonymous
09/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Terrific”
Always on time, everyone is willing to help and knowledgeable.Dr. Causey is very good. Listens to you and together makes the decision on how to treat. Pleasure to go to St. Luke’s.
Ann G.
09/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very nice staff. Great experience”
Explained the process good visit.
Anonymous A.
09/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“It was good,”
Dr Causey is knowledgeable, answered my questions, does the tests that necessary
Carol V. O.
10/16/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“As good as can be”
Smooth
Clear
Amiable
Anonymous
11/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Personable, attentive and responsive service”
Highly professional with emphasis on informing patient with expedient diagnosis, understanding and treatment.
Steve M.
11/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“This was a new doctor for me and he was wonderful”
The doctor listened and explained things to me!
Anonymous A.
11/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“He makes me feel important”
He treats me with respect and shows respect for me. Very easy to understand and answers all my questions without rushing our appointment
Colleen M.
11/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Anonymous A.
11/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“It was excellent”
Dr. Causey was very courteous, and friendly. Explained everything to me. Was very satisfied !
André G.
11/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Very pleased with Dr and staff
Chet K.
11/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Anonymous A.
11/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent, professional & personable. Thanks.”
Great. Thank you.
Mary E. M.
11/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Always excellent”
Dr Causey & Staff excellent
Patricia G.
11/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent all around.”
Caring, knowledgeable and absolutely no complaints.
Linda H.
11/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Always good.”
Good experience, again.
Anonymous
11/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Exceeded expectations”
Dr. Caused made me feel very comfortable as we worked through the options of my treatment and the follow up after it was complete.
H. L.
11/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Follow up after eye surgery in the morning wit Dr Horesh”
Dr Causey checked my left eye to make sure my retina surgery had no issues.
Anonymous
12/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“as always pleasant”
Dr. Causey knows
Anonymous A.
12/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr. Caused was easy to talk to”
He was a good listener and explained everything in terms I could understand
Michael H.
12/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great visit.”
Great staff. Great visit. Best eye exam is here at this practice with Dr. Causey. Tell people I know try this practice for eye exams.
Anonymous A.
12/11/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent”
Best exam and fitting ever. Lens correction is perfect.
D. P. D.
12/12/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“I knew I was in expert hands.”
Very attentive, caring and supportive. He had several tests/exams performed on my eyes and found nothing seriously wrong with my eyes. He referred me to primary physician for referrals to check heart and lung function, which came out healthy and no major issues. Praise God!!
What an amazing experience to know my heart and lungs are so healthy and my eyes have no major issues.
Melinda T.
12/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Comfortable, on time, with good results”
Efficient, easy and informative. Satisfied with the consultation, real professional. Nice staff and very helpful
Anonymous A.
12/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Always great experience whether at Brownwood or Lake Summit Landing”
Dr Causey is always friendly and very informative as well as his staff. It's such a pleasure to see him and know that I'll get the best treatment.
Barbara D.
12/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Great”
Kind, caring, knowledgeable doctor
S. L.
12/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“The staff and doctors were very professional.”
Excellent
Vincent B.
12/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Dr. Causey is everything that you want your doctor to be.”
Dr. Causey saved my eye. He correctly diagnosed my eye problem as Ocular Herpes, which will cause blindness in the eye if not properly treated. It is the same virus that causes shingles. He started me on a treatment program with medication and eye drops to fight the virus. When the pharmacy declined the medication he helped to get the medication approved for me. It took a few months, I even had to wear a contact lens for a while, but with his persistence and knowledge, we were able to beat the virus. Now my eye is back to normal and I will be forever grateful to Dr. Causey. Thank You Dr. Causey
Greg H.
12/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Quick and thorough diagnosis with solutions resulting in immediate re positive results.”
Professional, attentive and personable patient care. Provided solutions with immediate improvements.
Steve M.
12/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Clear and concise explanation of Dr.'s opinion.”
Dr. Causey did a very good explanation of the results of my eye exam. The Dr.'s explanation was understandable for me as a "lay" person. Some of my greatest concerns in moving to Florida is finding the quality of medical practioner's. Dr. Causey made me a believer that there are quality medical personnel in Florida.
Stanley L.
12/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr Causey was outstanding”
He was very knowledgeable and took time with me. Staff was also very friendly
Anonymous
12/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Thankful for getting me in so quickly for my dry eye issue.”
Great. Explained my issue and gave me an OTC solution.
Anonymous
12/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
Anonymous A.
12/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Extremely nice and very thorough. Will see him every year.”
Very efficient operation in the Brownwood clinic love it. The ladies at the desk are extremely nice and the doctors are too.
Mark E.
12/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Everyone I dealt with was pleasant and professional”
Dr Causey is a pleasure to deal with as all the staff was
Anonymous
12/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Couldn't have been better”
Easy mannered, clear information, makes you comfortale, hits all the important issues
Ann M. C.
12/29/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Always a great visit. Staff is wonderful”
Always a pleasure to go there. Dr very informative and friendly.
Gilbert V. N.
12/31/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Anonymous A.
12/31/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“He has been great.”
All good
S T.
01/02/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Everything was explained in complete detail”
Felt at ease his knowledge and expertise made me feel very comfortable
Thomas P.
01/03/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Very positive”
Good. No issues though I wish I had asked more questions during my appointment.
Marjorie M.
01/03/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Anonymous A.
01/07/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Fantastic always”
Very nice and easy to understand
Georgia J.
01/08/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Excellent visit, as usual!”
Dr. Causey is very knowledgeable and personable. I feel very confident in his findings.
Janet F. L.
01/10/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Excellent”
Knowledgeable and professional
Anonymous
01/11/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“He was very good explaining that we may have a problem. He set up dates to check things out”
It was good. They made more appointments to check out our problem.
Beverly W.
01/15/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent”
Dr. Causey spent time with me and took his time to explain clearly about my eyes. He is very easy to lipread and I really appreciate his patience and made sure I understand what's going on with my eyes.
C. D.
01/17/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great !”
From the time you get off the elevator the staff always greets you & the rest of the employees are just as helpful & friendly in examining you before you see the eye doctor who is also patient & makes sure to explain your results. Very nice visit all around.
Christine J.
01/18/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“excellent”
The whole team was excellent, courteous and knowledgeable of their duties. Moved through the eye exam very smoothly.
Anonymous A.
01/20/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Agnes B.
01/20/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Dr. Causey does a great job listening and giving advice that I trust.”
I always have a great experience with Dr. Causey. I trust his judgement, he’s a great listener and is willing to spend time to answer any questions I have.
Mary H.
01/21/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Great!”
Spoke to me in a manner which i could understand. Personable and knowledgeable
Anonymous A.
01/22/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Dennis P.
01/23/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
Anonymous A.
01/23/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Very good”
Excellent, Dr. Causey is great
S. C.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“It was great”
Dr cause is very professional and listens to your questions he answers all questions. I appreciate the fact that you took me in so quickly with my eye problem. The staff is great. Valencia did an excellent job. Also very professional and friendly.
Diana R.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“appreciative for their concern of a tear”
Out of concern for possible tear they squeezed me in on a busy Friday afternoon to ensure there was no possible tear in my retina.
Michael B.
01/25/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very satisfying.”
I felt very confident in my examination and its results. I was treated very respectfully and felt they listened to what I had to said. Kiddos to all your employees!!
Randalea J. (. D.
01/25/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
Not rated
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Better than expected”
Everything was very professional, precise,with expertise and friendly. What more could you want!!
John L.
01/27/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Love this Dr!”
She always take the time to explain everything and hears what im saying!
Pam D.
02/12/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“everything went well”
great explanation
Paul Y.
02/12/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Listened to me and was thorough”
He listened, was thorough and addressed my concerns.
Anonymous A.
02/13/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very thorough”
Thorough, knowledgeable, caring.
Carol B.
02/13/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Exceptional”
It was refreshing to see the level of customer service, the absolute friendliness of the technicians, the ease of flowing from one room to another and the explanations of future explanations for my eye care. Such a different atmosphere from my last eyecare facility.
Anonymous A.
02/14/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“On time appointment, professional environment”
I left my appointment confident in the care and diagnosis I received. Care staff, office staff and Dr very professional and I appreciate being a patient at St Luke’s.
Brian V. W.
02/18/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous A.
02/18/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
Anonymous
02/18/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great!!!”
It was also great!
Judy M.
02/20/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Very happy with everything and everyone at the office”
Taken back on time and everyone was so nice and professional.
S T.
02/26/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Clear explanation of tests performed along with discussion of future exexpectationsos”
Very good
Dennis B.
02/27/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Audrey B.
02/27/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
Anonymous A.
02/28/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Good”
Very pleased with everyone they answer all of my questions .
Celia C.
03/01/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Always great!”
I’ve seen Dr Causey for a few years and I’m very happy with him. He always remembers details or conversations from our last visit which I find reassuring. I also appreciate the professionalism of his office staff.
James M.
03/13/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Always excellent”
Excellent
Anonymous
08/05/2022
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Friendly, calm and competent.”
He puts me at ease. Answers my questions and helps understand things I don’t know. Works well with his tech who is also competent.
Carolyn S.
08/10/2022
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Staff very efficient and friendly. Explained what was going to happen with each step”
Dr Gooch explained results of exam and recommended treatment. Very good explanation of procedure and what outcome I would have.
Donna B.
08/15/2022
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Awesome doctor and staff!”
Dr Gooch and his staff were professional and kind. They answered all my questions. Great experience.
Carolyn T.
08/18/2022
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“This is the friendliest office in Florida!”
My wonderful experience began when I was greeted by Laura, Heather and Bonnie. They were so friendly and fun! Laura checked me in quickly but took the time to chat and be friendly. The nurse who did all of the measurements spent so much time with me, and smiled the whole time! The Dr was friendly and efficient. I can't say enough about today's visit!
William B.
09/02/2022
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
S. G.
01/26/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very pleased with care”
I’ve never had an eye Dr and staff as nice, courteous, knowledgeable, caring, never seemed to busy. Very satisfied with Dr and staff
Linda S.
03/07/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“quick, efficient and polite staff”
Dr Gooch was ready as soon as I walked in the door.
Carolyn R.
11/07/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very welcoming into their practice”
As a new patient, the staff was warm, friendly, professional, thorough, and caring! A great experience. Loved Dr. Gooch!
Ellen McVicker
Ellen M.
11/07/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Carole A. P.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Always good.”
Always good.
Clarence A.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very professional stand, excellent facility”
Exam was very thorough @nd potential future issues clearly explained
James L.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Fantastic”
I always feel well informed after seeing Dr. Gooch
Linda S.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Professional. Everything I wanted for this visit.”
Friendly staff.
John A.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“The office personel were very polite and friendly”
Very professional and answered by questions where I could understand their answeres.The doctor and his fine nurse took their time and they were not in a hurry( not like other doctors )
J. C.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Always a pleasant atmosphere / experience.”
Nice environment, always clean and pleasant.
D. E. W.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“My situation was handled promptly and professionally.”
Dr. Gooch handled my problem very quickly, explaining what he intended to do and why in terms this layperson could understand. His entire staff treated me like I was their reason for being. I was courteously treated with respect and great empathy, attributes rarely seen in the medical professions. I would highly recommend Dr. Gooch and his staff for your eye care.
J. B.
11/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
Not rated
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Prompt and efficient”
Good examination
Arthur J. G.
11/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very short visit”
Had the usual field of vision test. It would make sense to combine this with the second visit. The amount of time reserved for this 10 minute test seems like a waste.
Joseph M. (. K.
11/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Nothing to complain about and much to praise”
Great experience. No wait. Very professional and helpful.
Miguel D. E.
11/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very thorough and consistent as always.”
I feel like Dr Gooch is a real expert, one-of-a-kind specialist, who is quite competent in all he approaches. I have seen him for 6 years and he has done diagnostics and preventative procedures on both eyes, saving me from much aggravation had I not had his assessment early-on.
Michele B. C.
11/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
Not rated
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“My vision improved exceeding expectations change.”
Great He reminded me of doctor welby
Chester S.
11/10/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Pleasant and informative.”
Dr Gooch is fantastic.
Carolyn H.
11/10/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“will never stop seeing him”
fantastic
P. L. R.
11/10/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“I really have liked him, but he was stuck with a problem that others there have created.”
I have been dealing with not being able to see since my cateract surgery, March, 2023. I have a book of appointments of things they have done to me. Now, the infection that one doctor has told me that another Doctor in the practice had caused, has caused some permanent damage. Dr. Gooch said he'd see me in a year. I said, but I cannot see. He "thinks" I could pass a Drivers test, and that "maybe" glasses might help. I have spent hours and hours over the past eight months waiting for delayed appointments, and all the headache and heartache of permanent damage that they created. Not to mention I paid thousands for this eye to have mono vision, which I have enjoyed for twenty years with previous lasik surgery, only to find out it did not work, and my sight is sketchy. Yes, see you next year.
J. K. B.
11/10/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Caring”
Gooch took time to go over the testing results.
Anonymous
11/11/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Good experience.”
Prompt, professional, thorough examination. Left with new prescription that I hope will be helpful for my overall vision. Dr. Gooch has helped me with a problem I've for which I've been unable to get a diagnosis for over 7 years.
Jan H.
12/19/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Did thorough workup of my eyes, everything is looking good”
Everything went smoothly and staff made me feel at ease throughout the process
Anonymous
12/19/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“professional, timely and courteous”
Dr. Gooch and staff provide excellent care and communication
Richard L.
12/19/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Mike experience was great very thorough”
Dr. Gooch was very thorough and explained everything that was going to happen and how it would correct my vision. I thought he did a great job.
Anthony P.
12/19/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very knowledgeable & Professional”
Very Efficient
W. J. K.
12/19/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
D. C.
12/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Daniel H.
12/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Overall very good. Seemed like the waiting time in between exams was as much slower th.”
Dr. Gooch is excellent. Explains things clearly and takes the time to answer questions. One of the best doctors that I see in The Villages.
Miriam A.
12/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very good”
Very well done and professional.
Aaron K.
12/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Joseph Y.
12/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent overall experience”
Professional, efficient and timely.
Kenneth W.
12/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Wee thorough exam and results.”
Always find my eye exam to be thorough. My eyes are good! Yippee!
Barbara D.
12/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Wonderful Doctors and staff.”
The knowledgeable Doctors and staff are real comfort.
Holt H.
12/21/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“All professionals.”
Great service provided at every level.
W. C.
12/21/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“I think I get great care with Dr. Gooch”
Dr. Gooch takes the time to explain my condition and answer my questions.
Steven B.
12/21/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“I am happy to have eyesight restored”
The doctor explained everything and all went just as he said it would
Mary M. “. M.
12/21/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Steve M.
12/21/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent care”
Doctor Gooch provides excellent service. He and his staff are friendly.
Anonymous
12/22/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very good”
Good listening skills. Good communication skills.
J. L.
12/22/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
31 minutes or more
Verified Patient
“Kind and accurate”
Gentle and kind
Okhee C.
12/22/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent”
Friendly staff
Luann K.
12/22/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Punctual and pleasant”
Satisfactory!
G. L.
12/22/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Good until next year's exam.”
They message me before the exam date, as a reminder I have it coming up. The online confirmation is fine. Altogether, I am quite pleased with this provider.
Kerry M.
12/27/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Responsive & respectful of my time”
Great facility and great staff
Mary J.
12/27/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very good!”
Dr Gooch was great: he took the time to give me a thorough exam and answered all of my questions.
Mary K.
12/28/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Fantastic Staff and Doctor”
The visit begins with getting an appointment and all the steps involved before seeing the doctor. Everyone was very helpful and polite. I appreciate the explanation of each step and answering my questions. I felt respected and in good hands. Then the doctor came in and was informed of my condition and diagnosis m, explained the necessary procedure and was open to questions. I am very pleased with this visit.
Cristina B.
12/29/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“It was great.”
All the staff and Dr. Gooch took time to explain and answer any questions I had.
Mike W.
12/29/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Love him!”
Professional, personable.
Mary A. M.
06/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“It was a pleasant experience and the staff was so friendly.”
It was pleasant and Dr. Gooch explained what he was performing and what he saw.
Mary H.
06/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“perfect fast and explained everything”
love the doctor my eyes are great
Isabelle M.
06/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Extremely fortunate to have found Dr Gooch”
Great Doctor & team
Anonymous A.
06/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Professional”
Knowledgeable
Kathryn P.
06/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Good listener, attentive, and answered my questions”
Excellent . Will continue with them as my 'go to' source for information, guidance and treatment.
A. M. N.
07/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Personable and competent”
on time, professional.
Anonymous A.
07/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Always a great experience”
Very professional; is very clear with explanations regarding my eye care
Anonymous A.
07/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“The procedure made a huge improvement in my sight.”
It was good.
John A.
07/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Diagnosis and surgery”
Diagnosed my issue with care and expertise. Surgery went as he described.
Anonymous A.
07/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“His knowledge is remarkable!!”
Dr Gooch is an excellent doctor!!
Tina F.
07/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Respect and really like Dr. Gooch
Anonymous A.
07/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“A high level of care from a doctor with years of experience in his field.”
I have been going to Dr. Gooch since early March of this year. He was able to diagnosis my eye issues of which my diplopia (double vision) was the biggest. My other out of state doctor wasn't able to correctly identify the problem.
He also saw my cataracts and set me up for surgery with St. Luke's in Sumter Landing with Dr. Ireland.
In summery, in just 4 months my years long vision issues have been resolved and my ability to enjoy my life very much improved. I give Dr. Gooch and the St. Luke's team all the credit.
Harry O.
07/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very professional atmosphere.”
Doctor was very patient and understanding.
Catherine S.
07/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very professional , very through!!!”
It’s always great!!!
Anonymous A.
07/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very courteous and timely”
Dr Gouch is exceptional
G. B.
07/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Anonymous A.
07/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent experience!”
Dr. Gooch and his Technician were friendly, empathetic and professional.
G. B.
07/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Less than 5 minutes
Verified Patient
“very pleasant”
comfortable
Anonymous A.
07/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“From start to finish it was a great experience”
Very happy with everything
Linda C.
07/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Wait time was less than I expected. Friendly treatment.”
I was there first for blood work at 10:30 AM, and then fot PET scan at at 11;15am.
William M.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great on time services”
as always, my doctor was caring and professional with a lot of good information reference to my problem
Anonymous A.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Dr. Gooch is great!”
Love St. Lukes. The staff is cordial and professional. See you next year.
Suzanne E.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Quick & Professional”
Satisfied
Anonymous A.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very professional”
Resolved issue with eyes after cataract surgery
Linda C.
07/29/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very pleasant and professional”
Great experience, couldn’t have been better.
Carolyn H.
07/30/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr. G is an accomplished eye physician”
Caring responsive practice.
You can trust your eyes to them
Gladstone H.
07/31/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr Gooch got my procedure done quickly because he saw a necessity in it”
He was excellent
Jackie G.
07/31/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Complete”
The physicians approach intellectual and complete.
Anonymous A.
07/31/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
Frank A.
08/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Great”
Great he knows his job very well like him very much
Anonymous A.
08/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr. Gooch is knowledgeable and very kind”
Dr. Gooch was very understanding to my needs. Dr. Gooch listened to me and I did not feel rushed. I felt like Dr. Gooch is very good at his job.
Jacqueline G.
08/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Trust & Confidence in diagnosis & Recommendations”
Dr. Gooch was, as always, great to deal with. Confident in his analysis and recommended follow-up procedure. St. Luke's personnel are always very personable and professional.
Ellison B. (. V. J.
08/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great except for the 2nd wait room after drops”
Thanks
Anonymous A.
08/07/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
Anonymous A.
08/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great as always”
In and out in a timely manner
Anonymous A.
08/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
Craig S.
08/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“very satisfied”
very satisfied
Anonymous A.
08/12/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Always very informative.”
Always friendly and answers my questions.
Sandra R.
08/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Excellent care
Sally C.
08/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very good experience”
Very prompt, professional. Everyone pleasant.
Rhonda H.
08/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“satisfied”
so far so good
Anonymous A.
08/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“EXCELLENT”
Dr. Gooch is a brilliant, considerate, compassionate, caring, and genuine human being.
Julie K.
08/16/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent. Could not ask for more.”
Punctual, cordial, caring.
Godwin P.
08/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“On time appointment with no rush”
He smiles and makes me feel at ease.
Linda S. H.
08/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Beautiful efficient facility”
Love all the staff.
Diane R.
08/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Dr.Gooch is very thorough.”
I only waited five minutes before I was called into the office. The assistants were helpful. They told me exactly what they were going to do. When they were finished Dr. Gooch came in for the exam. He examined both eyes and dictated notes to the nurse. I would recommend this doctor and staff to my family and friends.
Laura A.
08/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“The best!”
Always very good.
William K.
08/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“It was a very good experience.”
Everything was organized and smooth. Technicians and doctor all very good.
John M.
08/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“No problems; wouldn’t hesitate to refer him and the office.”
Completely satisfied.
Dolores W.
08/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent”
Good examination, good explanation and made me feel that I was in good hands.
W. T.
08/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Could not be better!!”
Dr. Gooch is the person you need to see about your vision. Experienced, good listener, with excellent skills.
Brian E.
08/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Dr. Gooch is fabulous!”
I have received my yearly eye exam from Dr. Gooch for the past six years and find his knowledge outstanding! He’s extremely professional, and meticulous with my examination. Likewise, his staff is knowledgeable and thorough in their supporting duties.
Richard K.
08/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Terrific”
He made you very comfortable
Danny P.
08/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Experience was very good.”
Exam was thorough and detailed.
Anonymous
08/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Forgive this cliche; short and sweet. just a regular checkup (:”
He listens and gives good answers. I come in yearly to have my eyes checked because glaucoma is prevalent in my family
Anonymous A.
08/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“First time, good experience”
From the time I got there until I left. Timing of everything was excellent. Didn't have much waiting time except for waiting for the doctor to actually come in to check my eyes. But all things went smoothly.
J. B.
08/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very satisfactory”
Very good
Anonymous A.
08/29/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Accurate”
He explained thoroughly about my issues and adviced me what to do with it.
Belinda P.
08/29/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Very helpful and through.”
Had floaters after laser surgery and he had me checked out to make sure everything was fine.
Sherry J.
08/29/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great”
Dr Gooch made time for me when I was suffering from a bout of shingles about my eye
Anonymous A.
08/30/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous A.
09/03/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Totally satisfied with testing and visit with Doctor”
Technician was very kind and professional. Dr. Gooch is awesome, efficient and took the time to review my Field Screen Test, etc.
J. G.
09/03/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Standard appointment with great service”
standard appointment with Dr. Gooch and his assistant
Ronald J.
09/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Timely and professional visit.”
Thorough examination and thoughtful explanation of recommended approach.
Terry J.
09/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent experience!”
Very positive
Jim R.
09/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Thorough & Dr. Gooch has an excellent chair side manor, pleasant”
I felt that everyone in the practice was caring, and professional. Listened to my concerns.
Toni C.
09/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Simply amazing results”
Couldn’t be more satisfied!
Anonymous A.
09/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Quick and painless”
Professional
Patricia M.
09/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Good experience.”
Dr. Gooch explained procedure and carried it out. He explained things well as he did the procedure.
George P.
09/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent service”
Properly diagnosed my issue, resolved in surgery,and have provided excellent post surgery care/treatment.
Anonymous A.
09/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very good.”
Dr. Gooch is great he made everything clear to me by explaining them. I think he is great and am glad I have him as my Doctor. Thank you.
Anonymous A.
09/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Over all very good and professional .”
Fine staff was greeted with a smile everyone seemed to care.
Don A.
09/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Professional”
Professional, patient, easy to understand
Anonymous
09/12/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent care at St. Lukes”
Always experienced and efficient care by Dr. Gooch.
Anonymous A.
09/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“An efficient exam with a courteous staff and doctor.”
Dr. Gooch is very kind and informative about my vision issues. He answered all of my questions patiently and thoroughly. Very professional.
Darla S.
09/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Enjoy working with the staff.”
Very happy with all the results.
Anonymous A.
09/16/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Everything went great.”
The appointment was completed in a timely manner. All of my questions were answered, and I left completely satisfied.
Anonymous A.
09/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Bob S.
09/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Great experience especially with Taylor”
Excellent service and analysis.
Taylor and Dr. Gooch were 4 stars
James P.
09/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very good experience”
Dr Gooch was very thorough and answered all my concerns about my Uveitis. I felt relieved after the exam when he mentioned that nothing to worry about . All the staff were so friendly , very knowledgeable and professional.
Anonymous A.
09/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“First class care!”
It's all good!
Anonymous A.
09/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excelente!”
Professional, cordial, listened to my concerns!
Anonymous A.
09/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“A little rushed by technicians. Explanations satisfactory”
Explanations satisfactory. He was comfortable completing task. Answered questions.
Anonymous A.
09/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Makes you feel comfortable
Anonymous A.
09/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Everyone is awesome”
Always helpful and attentive to your needs
Anonymous A.
09/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very professional”
Excellent
Anonymous
09/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Exceptional”
Always a clear explanation of the situation and the recommended procedure.
Anonymous A.
09/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Great visit, long wait”
Excellent
Anonymous
09/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very favorable”
Office organized and efficient Medical staff knowledgeable and efficient
Roxane V.
09/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“a very courteous and professional team”
Both follow-up visit was thorough and precise, and they took the extra time when I mentioned if there was anything else that could be done try to see if there was anything else I could do to help
Ron H.
09/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
Not rated
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent & professional experience. Seems to really care.”
Excellent
Jerry W.
10/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Just the right time in office.”
Explained exam and results.
Steven J. S.
11/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“As always very pleasant & professional.”
They really described a procedure that I’m having to clear a fog that has collected in my eyes after my cataract surgery.
Cheryl B.
11/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“He was very friendly and professional.”
The facility was easy to locate. The staff was professional and we were treated quickly throughout the entire visit.
Anonymous
11/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Dr Gooch is very knowledgeable and has a friendly office.”
Very professional!
Anonymous A.
11/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“great”
Could not be any better.
Tom F.
11/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Quality care”
Very good doctor who is willing to listen to my questions regarding my vision after my stroke
Carolyn C.
11/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr Gooch is the best!”
Have seen Dr Gooch for 7 years. Diagnosed and corrected both eyes with laser procedure that I never knew existed! Safely and with no issues, I was saved from having a very dangerous situation develop which might have caused blindness. Grateful for his expertise and ongoing care.
Michele C.
11/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Dr. Gooch is the BEST!
Carol T.
11/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great”
Dr. Gooch is a kind and thorough doctor. He is genuinely interested in my eye health.
Melba L.
12/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great experience.”
Overall very happy with the whole case start to finish.
Donald H.
12/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Amazing”
As a previous eye care professional it does not get any better then this.
Richard M.
12/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“very professiol - all i dealt with were friendly and couteous”
has always been outstanding
David W.
12/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“A very positive experience.”
The staff and the doctor made this procedure a positive, comforting and stress free. Highly recommend St. Luke's.
P. W.
12/11/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“The entire visit was eficiently done.”
Excellent.
Dori V.
12/11/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Thanks to the skill and expertise of Dr Gooch, my vision has greatly improved”
Excellent
Anonymous A.
12/12/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“As always, I was satisfied.”
Dr. Gooch is always a great doctor, very personable with his patients.
B. B.
12/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Nice people there to help with the process. Clean”
Dr Gooch listened to and answered my questions. He was kind. Explain to me procedure needed.
Anonymous A.
12/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent!!”
Dr. Gooch is an excellent doctor, caring, respectful and dedicated to his patients. He is a great asset to St. Luke's.
Brenda R.
12/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Very pleased with Dr, Gooch.”
Positive.
Anonymous
12/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“great doctor”
totally comfortable with doctor and staff
Anonymous A.
12/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Beverly L.
12/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“It's always a positive experience.”
I appreciate the friendliness and efficiency of the entire staff.
Dr. Gooch never makes me feel rushed and he explains everything thoroughly. It is definitely a five stare experience all around!
Carolanonymous J.
12/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellant”
Everyone was great, very professional
Anonymous A.
12/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr Gooch is wonderful. Very kind and attentive while he is with you.”
Always a wonderful experience with all of the people that work there very professional atmosphere.
Margaret T. M.
12/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent care!”
Very personable, prompt and considerate .
Cheryl B.
12/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very informative”
Excellent
Anonymous
12/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent”
Fast and efficient
Anonymous A.
12/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great”
Explained the procedure and the outcome was good
J. C.
12/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very good visit”
Dr Gooch did a wonderful job.
Anonymous
12/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent experience!”
Follow up from cataract surgery. Very trustworthy. Miracle workers!
Anonymous A.
12/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous A.
12/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Always a delight to go to St Lukes”
Super
Pete S.
12/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“It was a great experience”
It was a great experience
Anonymous A.
12/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Dr Gooch was wonderful”
Very nice
Barbara C.
12/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Quick in and out”
I still prefer St Luke’s over all others
Anonymous
12/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“I'd go there again anytime”
Everyone was quite nice. Any questions I had were answered satisfactorily. Dr. Gooch was all business & ready to help repair my vision. Short, sweet, thorough & kind. Thank you...
G. G.
12/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Joseph F. S.
12/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“As always, top notch”
Dr Gooch and staff are excellent
Robert W.
12/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Anonymous A.
12/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“As always everything is very organized.”
Everything was fine.
Anonymous
12/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“professional”
awesome staff! to assist him
R Z.
12/31/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“A very pleasant visit, as always.”
A very pleasant visit, as always.
Anonymous A.
01/01/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent as usual”
Dr Gooch is excellent
Robert W.
01/03/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“EXCELLENT”
I LOVE going there. Dr. Gooch is awesome as well as all of his staff including the front desk. I have recommended him to many here in Ocala.
Janice P.
01/03/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“As always Dr. Gooch is thorough and explains everything in detail.”
Excellent
Robert W.
01/07/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very professional and knowledgeable”
Dr. Gooch explains everything about your eyes so you understand it.
Marlin J. W.
01/07/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“I have been very pleased with Dr. Gooch.”
The whole process of the eye exam was good and the explanation of findings well explained.
Richard L.
01/08/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great”
Dr Goosh is easy to talk to, makes everything easy to understand.
M. H.
01/09/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“My visit was thorough and professional.”
Dr. Hooch listened about my concerns about macular degeneration and explained what it means and what to watch out for in terms that were very easy to understand. His exam was vey professional and thorough. I didn’t feel rushed at all.
J. W.
01/10/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Licia F.
01/10/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Good as I recall as it was a month ago.”
I think it was a month ago. All was good!
Linda G.
01/10/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent experience.”
Knowledgeable, professional, and thorough.
Anonymous
01/10/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent physician”
Very friendly and explains his diagnosis
A. A.
01/10/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great”
I was advised of what was being done throughout the procedure.
Denise C.
01/10/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Stephanie was very kind in her testing of my vision.”
All the staff I came in contact with when I saw Dr Gooch were kind and considerate, Dr Gooch knew what testing I needed and alerted me to a problem and made sure my specialist appointment was moved to better accomodate me. I’m getting to know him now.
B. A.
01/10/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Personable and professional”
Outstanding
R. D.
01/14/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Nanette B. F.
01/14/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent results”
I am extremely nervous when anyone has to deal with my eyes. I know in my head that the doctor knows what he is doing, but my body jumps, wiggles, and flinches. I know that I’m a bad patient, but how do I control this? Help me find an answer. I’m scared.
Theresa W.
01/16/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Knowledgeable, caring, through
Gerald D.
01/16/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very good”
Listens and explains well
Anonymous A.
01/17/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Direct and to the point”
Excellent
Anonymous A.
01/17/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
11 to 20 minutes
Verified Patient
“I didn't see Dr. Gooch. I saw Dr. Horesh.”
Dr. Horesh was (is) always professional. He knew I was upset about my eye problems He is always professional and very knowlegeable. He was very encouraging that Dr. Gooch will find the answer to my eye sight problem.
Anonymous
01/20/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very Professional”
Excellant
Anonymous A.
01/21/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Visit was great. This Office is well organized & a pleasure to visit.”
Dr. Gooch and all personnel I came in contact with were friendly, knowledgeable, and answered my questions. St Luke's is my favorite medical office to visit.
Cherie M.
01/21/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Excellent”
Dr Gooch is an excellent choice!
John L.
01/21/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Outstanding”
Dr Gooch is one of the most outstanding doctors that I’ve ever been to
Brian F.
01/21/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Less than 5 minutes
Verified Patient
“NICE”
clean and very nice
Anonymousd A.
01/21/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Great experience”
Excellent
Anonymous A.
01/21/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Good experience”
Takes time to diagnose and explain his conclusions.
Martine L.
01/22/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent from start to finish”
I feel very comfortable that Dr Gooch is a highly qualified and experienced doctor. He has an calm and caring manner, listens to his patients, and clearly explains everything.
Judi H.
01/22/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr Gooch is great!”
I was a bit disappointed that it ends up that I need glasses! Was hoping that it was more a possibility of not all film removed! It is what it is and trust him implicitly!
Janice P.
01/23/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very pleasant”
Dr Gooch was so kind very knowledgeable and he has a very calming demeanor
Brian F.
01/23/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Professionally I was satisfied.”
Listen and responds to pt’s concerns accordingly.
Anonymous A.
01/23/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent”
Very clear with explanations and need for further care
Anonymous A.
01/23/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Perfect timing”
Same Tect for all previous years and she always remembers me. Very professional. Hope she doesn’t leave
Martha A. (. S.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Mary A.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“I did not see Dr Gooch I had testing done and Stephanie was excellent”
Stephanie is always competent, caring and puts me at ease
Alan R.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“A truly professional medical facility.”
My waiting time was minimal, the staff was courteous and well trained, and it is an excellent facility.
J. W.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Timely, rapid and thorough”
A good visit with good feedback.
R. D.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“The procedure provide the exact solution.”
Everything went on time. It's wonderful to have a great vision care facility so close to home!
Frank S.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very professional, kind,explained everything”
Great.
Stephen W. F.
01/25/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent!”
I have been seeing Dr. Gooch for several years. He and his team have always given me outstanding care.
Anonymous
02/12/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“The staff were very efficient and polite.”
Dr Gooch was thorough and answered all of my questions. He was friendly and polite and made me feel comfortable during the eye exam. The facilities are very modern and clean.
Donna U.
02/13/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent”
As always, very timely, everything explained. Looking forward to next year..
Tom W.
02/13/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very professional”
He’s caring and thorough
Anonymous A.
02/13/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Efficient”
I was in and out in 60 with my annual eye exam. All good.
Anonymous A.
02/14/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Friendly and professional”
I've been a patient of Dr Gooch for 8 years and have always love the interaction. He's friendly, professional and easy to talk to.
A. A.
02/14/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“A pleasant environment with excellent, helpful staff”
Dr. Gooch makes one feel comfortable and is open to answer all my questions
Anonymous
02/19/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Outstanding!”
Dr. Gooch immediately knew the problem and made appropriate recommendations. I have complete confidence in him and his staff. Very professional! Thank you!
Sheryl M.
02/20/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great!”
Always professional, caring.
Anonymous A.
02/21/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
Anonymous A.
02/26/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Annua appointment”
Good service
Anonymous A.
02/27/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Carolyn H.
02/27/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent!”
Always a great experiencce
Underwood, R. U.
02/27/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent doctor”
Dr. Gooch and his staff are outstanding professionals . I trust them to provide excellent service and diagnosis.
Sheryl M.
02/28/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Theresa B.
02/28/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Always satisfied with my visits”
Pleasant and informative
Cinden C.
02/28/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“St. Luke’s is great.”
From beginning to end, my appointment was prompt and efficient. My questions were answered in terms that were easy to understand and all steps were explained well.
B. F.
02/28/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
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Handling of Billing & Insurance
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Average Wait Time
Not rated
Verified Patient
“Very good”
Dr. Gooch very professional.
Gerard O.
03/11/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
21 to 30 minutes
Verified Patient
Anonymousthomas A.
03/12/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
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Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Laser treatment worked!”
Professional, knowledgeable, and kind.
A. A.
03/12/2025
Office & Staff Evaluation
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Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr. Gooch was great Alexis and Chris great”
Always great experience with this doctor and his entire staff. Front desk is very helpful, knowledgeable and friendly as well.
Robert.h A.
03/13/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very caring and helpful”
Everyone I met with from my very first visit was so caring and helpful. I was a bit anxious at first. Everyone was so kind and caring and put me at ease. What a good experience for such a stressful time. I can see so clear again. It is truly wonderful. Thank you all again.
Mary O.
03/15/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent care”
Everything was explained in detail.The appointment was on time .Everyone was extremely professional, courteous, and every step worked like clockwork. I was very nervous about this procedure and they were very caring.
Barbara C.
03/17/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Great experience as usual.”
Dr. Gooch is always professional, exact in his explanation, and caring.
Anonymous A.
03/18/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Great he takes his time and answers all my questions.”
Great would recommend to anyone need cataract surgery.
Nancy T.
09/06/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“My appointment with Dr Miranda was true pleasure.”
Dr Miranda came across as experienced, caring, and knowledgeable. He was understanding and patient, answering all of my questions.
Joseph B.
10/19/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Everyone was very kind.”
Dr. Miranda has very positive energy and he clearly answered any questions I had. He was always cheerful and welcoming.
Karen G.
11/07/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“High pressure dropped in the right eye.”
There was a concern in the post op visit on 11-6-23 following cataract and lens replacement surgery in the right eye on 11-2-23, that the pressure in the right eye which had been at 16 before the surgery and was 11 just after the surgery, had gone to 34 on 11-6-23.
Dr. Miranda prescribed eye drops and had me take some diuretic pills, both of which took the pressure back down to 11 in the right eye on 11-7-23.
He also wanted me to continue taking those pressure lowering eye drops until 11-16-23 when he would determine if I had to continue to take the pressure lowering eye drops in the right eye, and also checking on the pressure in the left eye which is scheduled for cataract and lens replacement surgery on 11-9-23.
I am very impressed about the detailed level of medical investigation and the high level of medical care that I get from St. Luke's.
Richard Baumer
Richard A. B. J.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“I felt comfortable with Dr. Miranda.”
I am finished with my treatment at St. Lukes as and it has been very professional and with great results.
Fred W.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“St. Luke's is great. Everyone is very friendly and professional.”
I couldn't be more satisfied with the care service I have experienced.
Michael Y.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Patrick Miranda was exceptional”
Patrick is an asset to this practice. He listened to my concerns and gave clear answers showing an exceptional interest in my wellbeing. He always ended by asking if I had any further questions.
Laurie W.
11/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very pleased. Thank you.”
A walk in the park.
Kenneth K.
11/10/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Excellent”
Dr. Miranda and his staff were excellent.
Donna A.
11/11/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“All good”
So far so voody
James M.
11/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great staff”
St Lukes's is awesome
Gerard I.
11/15/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Very Nice”
Very Pleased With Experience
Anonymous
11/16/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great explanation of my eye situation.”
Patrick was very thorough checking the broken blood vessel in my eye. With cataract surgery in just 2 days, I was concerned about my eye. Patrick explained the broken blood vessel and the location of the cataract surgery. Very comforting to know I was in good hands.
Wesley N.
11/17/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great job, feel that I made the right decision to come here”
Everybody knows their job very well .
The staff is well trained and all is working together perfectly!
Doctor Miranda is very personabl,while answering my questions promptly; he has a great
personality. i am glad i chose this office to take care of my problem.
Dagmar K.
11/17/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent.”
Very easy and comfortable.
Cheryl L.
11/19/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Cordial and informative”
Answered all my questions and I ask lots of questions
Linda K. C.
11/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Yvonne T.
11/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“I have been so pleased, from the time I first stepped into St.Luke's at Creeksideisede”
All of the staff are Very Friendly, Professional, and Polite. Things were explained in an every day conversation status, so I would understand. I REALLY appreciated that.
Dr. Patrick Miranda was so patient in explaining and answering questions, I had. Just an OUTSTANDING group of people.
M. R. S.
11/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Eye irritant”
This was an unplanned visit to resolve an irritant in one eye that was not resolvable at home after several days of bother. The problem was identified and resolved in one short visit that St. Luke's provided within two hours of my inquiry.
W. K.
11/21/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellence in eye care personified!”
A courteous, caring, very competent provider with excellent communication skills.
Very thankful for this high level of care in The Villages.
Dawn R.
11/22/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Friendly and professional staff!”
Everything was explained in a clear and understandable manner.
Alex Y.
11/29/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“All the people working there friendly, helpful and caring”
I was pretty nervous at first, but the staff put all my fears to rest
Craig M.
11/30/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great”
Everybody was so good
Charles E. F.
12/05/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very positive experience”
Very professional
Amelia L. K.
12/05/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Fantastic”
The most organized, efficient medical complex I have ever experienced. Everyone was professional, well prepared and friendly. Someone expended a lot of time and energy to put this operation together, all the time placing the patient experience as the highest priority. Thanks.
Kenneth G.
12/06/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great!!!!!!!!!!!!!”
The most efficient supportive surgery experience ever !
The entire staff, nurses, doctor and assistants were knowledgeable, cheerful, and very helpful.
K. Z.
12/06/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very efficient while also providing a sense of caring.”
Overall the experience was very positive.
James (. L.
12/07/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Awesome Group”
Everyone at this practice was very nice, professional, and helpful. Great experience for my cataract surgery.
Beth B.
12/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Leo D. J.
12/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
I’m glad we found him and he explains everything that I asked about
Wroblewski, R. A.
12/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Ronald C.
12/10/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Pleasant and informative”
He popped into the office with a big smile and introduction. Asked how I was feeling and if there were any questions regarding my previous surgery. Did a quick examination of the eye and pronounced all is well and healing fine. Then asked if I had questions. Answered one or two of my questions regarding care for the eye and appeared to be willing to stay to answer any question I may have had. Unfortunately, I wasn't really sure of his role in the process but not sure how much that mattered.
Ernest A.
12/12/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Just top-notch as have been prior visits”
Dr. Miranda is exceptional as all of the staff encountered over the last several weeks during my procedures. They are friendly, professional and caring.
L. P.
12/13/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very good, Checked everything and answered all my concerns.”
Excellent..
Richard W.
12/13/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Absolutely great visit.”
Very informative. Cheerful to the point and friendly. Would send my friend to st. Luke. Everyone is just wonderful.
Colleen H.
12/13/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent”
Professional staff and doctors. Always caring and they make the process smooth. Will recommend to anyone that is looking for an exceptional experience.
Warren W.
12/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Professional, caring, thorough follow-up”
St. Lukes provided a great experience every step thru my cataract surgery. Every single team member so professional and caring. Your medical assistants were especially respectful and treats the patients with care!
Terry A.
12/15/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Professional, courteous and great follow up.”
Everyone, with whom I interacted, knew their job and did it well. Whenever I had a question, it was always answered to my understanding and satisfaction.
Jimmy J.
12/15/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“He gave me a clear understanding of where I was in the recovery process..”
Excellent and props to his assistant Joy
Earl K.
12/15/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Felt well taken care of any of my concerns”
Good care and good explanation of what and why procedures were being done
Donna T.
12/17/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Professional and open to listening.”
From start to finish professional, courtese and respectful. Highly recommended.
S. L.
12/18/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Staff Experience made me Comfortable with the process”
Professionally done. Knowledgeable staff doing each phase of the preop.
Phillip W.
12/19/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Outstanding!”
Took time to explain everything. Did not feel rushed in any way.
C. N.
12/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Wonderful”
Great Doctor listens and explains well
Sandy S.
12/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very personable personnel, professional, accommodatiing.”
Dr. Miranda was efficient, clear, and unhurried. His assistants did a fine job ahead of his visit with me.
David L.
12/27/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very good. Explained everything very thoroughly.”
Great
Janet C.
12/28/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“I was very pleased with the way Dr. Miranda dealt with me.”
He and his associates were friendly and knowledgeable and quite professional. I had a good experience.
David L.
12/28/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Fantastic people. I give them all 5 plus star ratings”
I gave them all 5 stars because there wasn’t a 10 star option.
Terry E.
12/29/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellence care personified!”
Dr Miranda is courteous, caring and very competent.
He has excellent communication skills.
Patient centered, not the clock.
Dawn R.
12/29/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Explained what was wrong with my recovery and how to fix it.”
Great.
Charles F.
12/30/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very professional”
Gave good explanation of the procedure
Boyd, R. W. B.
12/30/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“excellent”
Best I have ever had at diagnosing my eye problems.
Thomas C.
01/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very professional, yet very personable.”
I have never had such a thorough eye exam. Dr. Miranda and the entire staff allowed me to ask as many questions I as needed, and then followed with very clear explanations. Highly recommend Dr. Miranda and his entire organization.
Janice M.
01/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Explained everything well, very professional and knowledgeable.
Connie A.
01/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Everyone at St. Luke's is on my eye-care team.”
The visit was quick and efficient, but I still felt that all my concerns were listened to and addressed in a thoughtful way.
Deborah C.
01/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very impressed with the process and results”
Professional and comprehensive.
M. S.
01/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“A pleasure.”
He was a pleasure to confer with.
C. S. J. (. C.
01/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
M. C.
01/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“All was professionally done”
I was well taken care of. Everyone was professional.
Phillip W.
01/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous
02/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“great experience”
Dr Miranda and his team very caring and professonal
Joseph V.
02/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great Experience”
Patrick Miranda was one of the best I’ve ever seen across multiple states. Very informed. Great bedside manner.
Anonymous
02/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Dr Miranda called me back to a waiting room where he explained what he planned to do during this visit. Checked vision & dilated my eyes; checked pressure. Discussion was about floaters and other options during my visit. I left feeling confident that I had received the best advice for now and will return if changes are seen before my next scheduled visit.
Shirley C.
02/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
Ann M. N.
02/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very personable and caring”
Dr Miranda made me feel comfortable and made me feel totally comfortable asking questions. Can’t ask for more than that!!!
Anne M. S.
02/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Perfect”
New to me
Was thorough
Linda D.
03/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“They were very kind”
They listen to me
Jeanette H.
03/29/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“. I was very comfortable with his explanations.”
Very pleasant. His comparison with my last visit made me very comfortable. Thank you.
M. L. M.
04/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Dr. Miranda was thorough and pleasant to speak with.”
Dr. Miranda did a thorough examination of my eyes and gave me his undivided attention. He was very pleasant and good natured.
Maureen B.
04/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very pleasant”
He is delightful. I will continue to use him!
Marleen W.
05/03/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very nice Doctor and so helpful❣️”
I had two cataract surgeries and Dr Ireland, is just so amazing. I wouldn’t go anywhere else but St Luke’s.
Anonymous A.
05/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very professional”
My Dr. was very professional and took his time in examining my eyes. It was a nice experience.
Anonymous A.
05/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Not to bad of a wait but a good experience”
First time visit with the doctor. Very happy with visit
Anonymous A.
05/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent staff”
I encountered five employees, and ALL five were fantastic. This rarely, if ever, happens at other businesses. Great employees, great facilities. Thank you!
Bob M.
06/03/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Professional and thorough.”
No problems, doctors were friendly and professional.
Anonymous A.
06/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Anonymous A.
06/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very good.”
On time, friendly and helpful. Dr. Miranda was pleasant, seemed knowledgeable, friendly and concerned. He and his staff were excellent…..
Anonymous A.
07/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Awesome as always”
First time being with Dr Miranda but was completely at ease with him.
Brenda A.
07/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Thorough”
Pleasant and through
Anonymous
07/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“I saw my Mom get really excellent care from Dr. Miranda”
It's not always easy to treat a 98 year old patient. Dr. Miranda rose to the occasion.
A. H.
07/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“100% satisfied”
Satisfactory experience
E. S. A.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Well executed business”
What a nice guy. Sat down and had a talk to review my results.
Plenty of time to discuss things, I had questions and he took the time to answer them all. I was glad to meet him and will definitely return to his practice.
Nadine F.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“great”
Very much satisfied
Anonymous A.
07/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Wouldn’t go to any other eye doctors.”
Great have full trust in our doctors.
David M.
07/31/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“excellent and he made feel good about the operation”
excellent
Rodney G.
08/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“nice, calm, and quiet”
nice, calm, and quiet
C. E.
08/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent”
my experience was very good
Anonymous A.
08/07/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Timely but not rushed and all were professionally friendly”
Dr Miranda is very upbeat and thorough, and he explains your issues (if any) and ensures that you understand the exam and its findings.
Anthony D.
08/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent visits and surgeries”
The team made my anxiety a bit less tense - their understanding of my anxiety and patience was greatly appreciated! My vision is SUPERB now and I thank all that was involved! I will definite recommend St Lukes in the future!!
Crystal S.
08/16/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Anonymous A.
08/16/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Efficient, quick and courteous.”
Very good experience.
Anonymous A.
08/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Well done with very experienced people”
I would recommend them with no hesitation.
Anonymous A.
08/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“JUST KEEP DOING WHAT YOU ARE DOING”
WONDERFFUL
Joseph F.
08/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Doctor was very professional.”
Overall they have done a nice job from beginning to end.
P. T.
08/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Polite, Professional, Caring”
Took the time to explain all issues. Very thorough. I felt
Dr, Miranda was knowledgeable and competent.
.
Anonymous
08/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“He's a good man, plenty of knowledge, explained the situation.”
Very happy with my visit. All is well with me now.
John B.
08/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great”
Did what should be done
Anonymous A.
08/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“I was having pain in my right eye. with exam he said no problem”
good
Wesley H.
08/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent care! I am very happy and will highly recommend to anyone needing an opthmalogist.”
Fabulous
Susan N.
08/29/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
John B.
09/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Timely, professional, friendly.”
All staff very professional and efficient.
Anonymous A.
09/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Awesome.”
I had a very swollen left eye that I thought was a sty. Dr. was very knowledgeable and caring. He gave me eye drops that brought the swelling and redness down. I was extremely pleased with my entire visit. I would even like him to be my Doctor each time I go.
Ann G.
09/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Excellent first experience. Answered all questions. Very professional”
Very pleased and reassured.
Anonymous
09/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Outstanding from start to finish”
I love St. Luke's and Mr. Miranda solidified one of many reasons I do love St. Luke's. He was friendly and knowledgeable. He made me feel that he cared.
Levins C. L.
09/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very pleasant”
My first appointment at St, Luke’s.
Dr. Miranda was very nice and understanding.
I will have no problem scheduling another appointment in the future if needed.
M. H.
09/16/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Twice”
Have seen Dr. Miranda twice. Both times he was excellent at explaining his findings. I have great confidence in him.
Anonymous
09/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“He is very personal and knowledgeable.”
I have seen him several times with the problems after my Cataract Surgery. I was pleased each time. I believe him to be an excellent physician. .
Anonymous A.
09/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
Edward I.
09/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great experience”
Patrick was very knowledgeable. Explained my problem thoroughly. Very personable and wonderful personality .
Anonymous
09/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Went very well.”
Got in for my appointment early. All the staff were courteous and helpful.
Anonymous A.
09/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“very good experience from staff and Dr.”
Very good experience with St. Luke's and Dr. Miranda. Didn't feel rushed to decide on treatment regarding cataract surgery.
Dennis M.
09/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“It was amazing-quick and painless!”
Dr. Miranda is very personable and knowledgeable, too!
M. C.
09/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Dr Miranda was great. Really listened to me.
Joan T.
10/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very professional visit”
Everything went very well with the provider
Bruce M.
11/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Post surgery follow-up visit - met expectations”
Professional and efficient
Anonymous A.
11/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Stephen T.
12/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“great”
Listened to my question
Anonymous A.
12/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Wonderful, everyone e was caring”
The lady who did my eye tests was very good at determining what my eyes needed to see well. The doctor explained things carefully and I no longer have headaches from glasses that weren’t right for my eyes.
Ellen C. A.
12/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Exact what I had hoped for.”
Dr. Miranda prescribed eye drops that have worked marvelously well.
Susan S.
12/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous A.
12/11/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“I was pleased with my experience”
I was pleased with my experience
Anonymous A.
12/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very professional”
This facility is amazing. Always on time and staff is great
Danny P.
12/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“All employees are professional, friendly and informative.”
I had cataract surgery on my left eye. Every step of the way I was informed of what the next procedure would be and what to expect.
So far after Dr. Ireland did the procedure, after a few days my vision in my left eye is improved.
Jim M.
12/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Answered all my questions in a way that I could understand”
He was informative and very courteous. A true professional and one I would like to see again on further appointments
Cecilia A.
12/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Pleasant, efficient, on-time”
Dr. Miranda was very thorough and explained everything during the visit.
Kitty F.
12/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent care!”
Dr Miranda is an excellent eye doctor. He listened to my concerns and explained in detail how my eyes were doing along with the next steps. I love St Luke’s.
Anonymous
12/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Overall good communication”
Everything went well except wait to see Dr. For some reason he was really backed up roughly hour and a half to two hours before I actuaĺly saw Dr but the kept us notified of delay and offered refreshments while everyone waited.
Robert F.
12/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“It was an excellent experience as always”
Checkout my eye out for complications from Shingles
G. G.
12/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Pleasant experience”
We prefer going to Brownwood if at possible due to the
heavy traffic at Lake Sumter Landing. We are 82 and 83 years
old and prefer less stressful traveling.
Anonymous A.
12/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Patrick was detailed and friendly”
Great
Tara B.
01/03/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“I was treated with kindness and respect”
Dr. Miranda is the most amazing doctor. From the moment that he entered the examining room, I felt at ease. It was a very calming experience.
Lynete C.
01/07/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Outstanding Doctor”
Awesome
Manny C.
01/09/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Three thumbs up to Dr Miranda.”
Outstanding in all respects. Professional, personable, and thorough.
Vincent R.
01/10/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“One of the most considerate doctors I ever met.”
Dr. Miranda actually took the time to answer ALL my questions and concerns. When my appointment was finished, I felt a 100X better about my eye issue.
Keith J.
01/11/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“He was very kind and helpful”
He was very helpful and answered all my questions.
Paul P.
01/14/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous A.
01/16/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Informative”
Found out answers to my questions
R. F.
01/21/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Quick, Courteous and Professional”
I would recommend this practice to anyone looking for a hassle free eyecare experience
Anonymous A.
01/22/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Pleasant and professional…”
Excellent
Norman B.
01/23/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Wonderful experience”
Doctor and staff were absolutely amazing and made me feel at ease with my checkup.
Lynete C.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Excellent!!!”
Dr. Miranda is wonderful. He is a good listener, very professional and friendly. He makes you feel comfortable and you really feel like he cares about you. Outstanding in every way as far as I am concerned.
Marilyn B.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent Experience.”
Dr Miranda was very patient and answered all of my questions.
He is very knowledgeable and offered suggestions- as to what would make my eyes feel better.
His assistant Yasmine was helpful- as well.
Thank you Dr Miranda and Yasmine.
Jerry B.
01/25/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Always treated with respect by very friendly staff.”
Always given complete information regarding diagnosis and treatment required.
Jim M.
02/28/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“super friendly and great skills”
Had both cataracts removed plus stents put in for glaucoma.
Expert diagnosis. Friendly and clear with instructions. Soon had clear vision. Very little problem with dry eyes. Have new prescription glasses now. Vision is so much improved.
Thank you St Luke's staff and Dr Ireland for your great service and skills.
Karen K.
02/28/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great service”
Great doctor
A. A.
03/01/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“It was great!”
Everyone was professional and friendly. I was put at ease so I was able to relax and put my eyesight in their hands!
Lynn M.
03/01/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Fantastic Doctor!”
Dr Miranda is very knowledgeable and concerned about my eye care.
Richard A.
03/15/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very knowledgeable compassionate & caring”
I knew i was receiving top quality care.
Scott S.
08/12/2022
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very informative and very nice”
I had an early morning appointment The technicians were very good. Dr. Ireland is really nice, told us what we needed to know and answered questions from me and my boyfriend. She took her time which is a very good thing!
S. S.
10/27/2022
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent manner, patient, professional”
She slowly and completely explained procedures and options. Answered questions fully and verified understanding.
Wayne L.
04/21/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Dr. Ireland is an excellent surgeon”
I only met Dr. Ireland at my first appointment when we set up the plan for my surgery. She was excellent in every way as my star ratings indicate. Of course, she did the surgery, but I was sedated and didn’t really talk to her. I have worn glasses since high school. I invested in the more expensive lenses. Now I have 20/20 vision and don’t require glasses. I am thrilled!
Christine H.
06/01/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Katie was very explicit and complete.”
Enjoyed all question honestly answered by the entire team.
Lawrence W.
09/27/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Thorough examinations and caring staff”
Did not rush or pressure me to make a decision on lens selection. Conner did an excellent job at making me comfortable and clarified the process. Clean office and exam rooms, and friendly staff. Highly recommend the doctor and her staff to my friends.
Renate O.
10/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Michael R.
11/07/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Felt very cared for.”
She was very nice and made me feel comfortable through both procedures.
Christine B.
11/07/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Professional , polite very informative”
Helpful
Warren N.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Time too short, would have liked better discussion on operao.”
Ok
Robert M.
11/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“First visit. Very thorough.”
I feel I can trust completely worth the decisions made.
F. F.
11/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very organized medical practice, employees knowledgeable, sweet.”
Dr. Ireland was so patient with all my questions. I have only heard positive words about her skills and care for her patients.
Very happy Dr. Ireland will take care of my vision issues.
B. E. L.
11/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Fantastic !!”
Everything was very professionally done. Great experience !!
John P.
11/13/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Very satisfying”
Made me feel relaxed when I was so nervous
Henry S. J.
11/17/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent experience!”
Very professional.
Rita W.
11/17/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Explanation of cataract surgery simplified.”
The staff and the examination process was very friendly and efficient.
W. C.
11/18/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
Robert C. H.
11/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“First visit with explaining what my problem is”
Conner and Dr Ireland we’re very patient and covered all my concerns
Donna T.
11/30/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Wonderful experience”
Professional and calming
Amelia L. K.
12/06/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“She was very nice and easy to talk to”
Very competent and helpful
John M.
12/07/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“I felt I could trust what was said to me”
I appreciate the time they spent with me
Kenneth H.
12/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Office runs efficiently somewhat like an assembly line.”
Office personnel are friendly and courteous, Jessica went above and beyond with my scheduling and getting my prescriptions.
R. C.
12/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Caring, friendly, efficient”
Wonderful staff, friendly atmosphere, and caring people.
C. O.
12/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Was very good.”
She took time to talk to me about everything and I never felt rushed.
Tomasine H.
12/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very happy”
Very friendly and caring staff. Explained each procedure
Donna C.
12/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Easy to understand what is going to be done to me.”
Very positive!
Joseph T.
12/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent care”
It was a truly great experience.
Cathy O.
12/18/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Outstanding!”
Very happy with the results from my cataract surgery. Would also like to thank her technician Connor for being so helpful.
Charles N.
12/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very good.”
Everyone was kind, thorough and knowledgeable.
J. M.
12/21/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Professional”
Exceptional
Dalton P.
12/21/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“The results of my catalog act surgery are miraculous”
Every staff member is professional and explains the surgery and what to expect after surgery
Dale D.
12/27/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr Ireland explains cataract surgery with patience and clarity. t”
I left Dr Ireland knowing I made the right choice in my decision to have my surgery with her.
Ahern, W. A.
12/28/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellence care at St, Luke's”
The whole process was so easy. Nurses and doctors explained everything as they went along.
Janet H.
12/28/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Everybody knows their job and do it GREAT.”
They keep you informed regarding the procedure and what to expect. The facility is very clean and the staff is very nice. Great place.
Joseph H.
12/28/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Outstanding, very professional”
Outstanding!!
Cougle, M. (. C.
12/29/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Educational, reassuring comforting and supportive en”
Dr. Ireland was amazing. She is very knowledgeable, professional, and very efficient. She spent the appropriate amount of time with you to answer all your questions. Very pleasant experience.
Rebecca K.
12/29/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“An awesome experience very comfortable with Dr!”
Dr Ireland made me feel comfortable and totally calm about going ahead with cataract surgery. Her experience and her clear explanation of the procedure and after surgery results was excellent!
Eunice H.
12/30/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very informative.”
Easy to deal with
Sweeney, W. R. (. S.
01/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very professional and answered my questions”
Very positive experience and she answered my questions. Felt like I had more questions answered by her staff than her. Was incredibly happy with my improved eyesight after both cataract surgeries!!
Dwann B.
01/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Short and sweet”
Dr did not spend much time. In and out.
William Z.
01/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Anonymous
01/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
James B.
01/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“VERY GOOD”
I ENJOYED THE LEARNING EXPERENCE
Strunck, O. S.
01/31/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Everyone was great!”
As a surgeon excellent - would have like to have had more discussion on the procedure. To get a better understanding I relied on the internet.
Christopher G.
02/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Always professional and efficient yet friendly”
She's very professional. Explains well.
Bruce K.
02/03/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Wonderful”
Dr. Ireland was great at explaining everything including my options.
Teresa K.
02/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
11 to 20 minutes
Verified Patient
“We didn't speak the same language!”
Most of the technicians were very pleasant and effective;
The last technician and Dr had trouble understanding my
definition and concerns and thus provided mixed responses!
Ronald T.
02/07/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excelent from start to finish”
Loved being taken on time. Testing completed before seeing Dr. prompt visit with Dr Answered all my questions
Paula B.
02/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Everyone was very professional, efficient and willing to answer any questions.”
Dr. Ireland made me feel very comfortable and was very impressed with her demeanor and knowledge.. She exudes confidence which in turn made me feel more confident and allayed any fears I may have had.
R. P.
02/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Technicians were quick & efficient.”
All good
Linda S.
02/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Kimberly is "TOP SHELF".”
St. Luke's does everything RIGHT.
Karl M.
02/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Personnel were efficient and accommodating to me at my recent cataract surgery.”
I had the right eye cataract surgery, but needed to postpone the left eye for a week beyond my original date. The staff took care of that rescheduling seemingly effortless, Thank you.
Shelby A.
02/11/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Pleasing, no fuss with easy transitions to each evaluation area.”
Nice atmosphere, very qualified and welcoming staff.
Anonymous
02/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Less than 5 minutes
Verified Patient
“She was in room less than 5 minutes but was very pleasant”
Emily the technician spent a lot of time with me. Was very detailed in her explanation of what was going to happen during and after cataract surgery
T. D.
02/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“I am very pleased”
Though exam and nice explanation of results that make sense.
Thomas (. P.
02/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Perfect from welcoming receptionist to ending employee”
Loved the office, professional and friendly staff. Dr Ireland was reassuring and explained everything thoroughly
Ann P.
02/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Extremely organized. I felt very comfortable during my appointment.”
The experience could not have been better. After everything was scheduled I left very satisfied. I was a little disappointed that I received a phone call the next morning and my schedule was moved out almost two weeks.
Donald B.
02/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Exceeded Expectations!”
The most efficient, effective and professional medical practice I have ever experienced.
Gil K.
02/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Overall good experience”
Overall good experience
Frederick J. C.
02/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent visit”
Efficient and professional
George C.
02/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Awesome I can see colors again!!”
They run a very tight ship in the Sumter Landing office.
Thomas G.
03/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“explained everything clearly and answered my questions”
Was easy to talk to
Margie F.
03/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“The experience was very good. A bit clinical, but they are surely handling a large patient volume. Knowing the big demand here around the Villages - that's a good thing. So”
It was a good experience with Dr. Ireland. She actually saw an interim treatment before doing cataract surgery which was 'low pressure glaucoma' - something I've never heard of. I was honestly a bit skeptical. But I've been putting the prescribed drops in my eyes for maybe 3 weeks now and I do sense my vision improving which is somewhat miraculous to me. I'm a computer programmer and was having trouble reading text, and as I type this review I can see the text much more clearly than a month ago. I'm obviously quite impressed with that.
David H.
03/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Less than 5 minutes
Verified Patient
“So far, so good. Thanks”
Ok
Ted H.
03/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Brief but pleasant”
Went in for a checkup. No surgery needed yet. thank you.
Ed P.
03/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Explained everything very well”
It was a great exam, everyone explained what they were doing.
M. G.
03/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent”
Dr Ireland was the best.
Donna C.
03/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Barely spent 5 minutes with Dr Ireland.”
The staff is very friendly and very competent.
George B.
03/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Staff and Dr. Ireland were very professional and courteous.”
Great.
G. P.
03/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“She is very professional and competent. Very thorough in our discussions”
Overall - excellent
D. C.
03/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
All the staff were great to work wit, it seemed that everyone was doing their job and getting things done.
Tammy W.
03/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“very polite and explained everything”
best doctor and staff i have ever had
Janet S.
03/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Comforting”
Staff for Dr. Ireland were very caring and repeated procedures to me when I asked and so that I understood how surgery was going to be done.
Sandra J.
04/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“very knowledgeable and friendly team.”
the provider was very nice .
E. K.
04/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“An Outstanding Doctor”
Dr. Ireland really listens and communication clearly about surgical options and expectations. Highly recommend to others.
Duane R.
04/11/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Ed J.
04/11/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Felt comfortable with making joint decisions”
I hadn't spent but 10 minutes with Dr Ireland, but her staff who takes measurements in order for her to come to her conclusions, were obviously well-trained. Therefore I felt comfortable with her diagnosis for me. My final person, Erika, prior and post to seeing Dr.Ireland, was very thorough and answered all of my questions and doubts. Additionally the staff making my next appointment visits was very patient and thorough.
Marsha C.
04/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent experience, no concerns at all.”
Totally friendly and professional. Dr Ireland was most reassuring and thorough in her assesment and explanation of my options.
Very courteous and professional staff.
Keith W.
04/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Very professional and trustworthy. Looking forward to my next one next week.
Gail G.
04/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very professional, kind, and informative.”
I was very satisfied with the visit. The Dr was compassionate and provided clear explanations and information. She listened well to my concerns and offered solutions.
Deborah C.
04/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“More than expected”
Left feeling knowledgeable about procedure
Ed E.
04/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very pleased with entire staff.”
Listened attentively and addressed all concerns.
Don B.
04/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Lester S.
04/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Wonderful Doctor”
Dr. Ireland was kind and pleasant to work with. She is very professional and highly skilled in her chosen field. I had cataract surgery and lens replacement in my left eye this week and I'm very please with the results and the care provided by Dr. Ireland and the entire staff at St. Luke's .
Steven W.
04/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“I sent through the testing process very efficiently.”
Dr. Areland provided me with the best procedure for the condition of my eyes. Cash is a bit short and told her that I would have to think about it. I understood her recommendation and agree with it. I left a message to that fact and will call them when I can continue with this surgery. Thank you to all who treated me that day! Sheila Passehl
Sheila P.
04/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great”
Very satisfied very professional knowledge what she's doing.
Nelson C.
05/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“notable evaluation process”
The evaluation process involved several technicians. Dr. Ireland's reputation is what brought me to this clinic for cataract removal. She lived up to her reputation for excellence.
D S.
05/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Questions were anwered”
I trust them in helping me make decisions regarding my health.
Anonymous A.
05/07/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
All aspects from diagnosis to surgeries and follow ups were performed as described to me.
Anonymous A.
05/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“outstanding”
from the time I walked in until I left it wasa great experience
Leonard R.
05/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very comfortable.”
She was very knowledgeable and made me feel very comfortable.
Excellent representative of St Luke’s
John E.
05/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous A.
05/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Educational”
Extremely professional
Anonymousdiane A.
05/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
A. A.
05/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Better than I expected”
Job well done
Anonymous A.
06/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“was fine for i was treated like family”
she was very good and answered all my questions.
Rodney G.
06/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“She is a pro”
The crew and the doctor all new their job.
Well done.
Perer T.
06/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Efficient and professional.”
Excellent.
Marc B.
06/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Caring, compassionate, thorough.”
Dr. K. Ireland did a thorough examination of my eyes, provided information and explanations of cataract surgery and reasons why she recommended the lenses I agreed to have her place in my eyes. The procedure was prompt and well organized. Her staff is excellent, and they explain everything they do beforehand.
Anonymous A.
06/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“I was there to see the np. She was great.”
Seamlessly
Nancy O.
06/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Professionally addressed the importance scheduled surgery.”
Excellent
Anonymous A.
07/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
William M.
07/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very Good, I can see again in my right eye, 100 %”
Excellent, very professional and did a great job, helping me see again in that eye.
Anonymous A.
07/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great experience, precise, effective, efficient & was well informed.”
Flawless from the first meeting thru the procedure. All went according to plan and was advise by a well-trained staff on every step of the way.
Michael P.
07/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Ronald S.
07/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very professional”
Great experience
Anonymous A.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent treatment by professional staff”
Very caring staff that explains what will take place during the cataract surgery.
Anonymous A.
07/30/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Anonymous A.
07/30/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very positive”
Excellent
Anonymous A.
07/31/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Pre cataract surgery consultation”
Pleasant, efficient, timely.
Mike L.
08/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great facility”
Staff was professional took their time to explain procedures, and answered any quesrions.
Debra H.
08/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Cautionary”
She determined that my cataracts are not operational. Being I only have vision in one eye it isn’t in my best interest to take the risk of surgery. She was very honest in her opinion.
M. R.
08/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“courteous, caring, professional group”
excellent. I have full trust in them
D. M.
08/12/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
Not rated
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Very good”
Dr and staff were very efficient and pleasant to work with. Couldn't believe how quick the process was.
Anonymous A.
08/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Sid A.
08/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Very pleased with cataract surgery a few years ago and follow up.
Linda D.
08/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent staff, professional service”
Very little waiting, the whole procedure was complete in 1 hour and 15 minutes
John M.
08/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Les S.
08/16/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“everyone is great”
they asked are you okay
do you need anything
Anonymous A.
08/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“She's knowledgeable and soft spoke and takes the time to offgo over all options”
Wonderful!
Sheri D.
08/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Calm, efficient, self confident”
I was extremely nervous about getting stints but their explanation helped. I am thankful this treatment is available.
Martha A.
08/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
11 to 20 minutes
Verified Patient
“G9od experience.”
Personable, gave good explanations
Anonymous A.
08/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very Professional”
This is a very busy office, but they do a good job of moving people. I was pleased with the treatment I received.
Anonymous
08/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent”
Had some complications with second eye cataract surgery. Felt confident that I was being taken care of.
Anonymous A.
08/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Outstanding doctor”
I had questions about a chronic problem I was having before my surgery and she immediately started explaining why it was happening and how to correct it. I am very happy to say that her advice was spot on.
Steven S.
08/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“As always, very satisfying”
Very professional
Anonymous A.
08/30/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Exceptional and reassuring”
Extremely positive experience. Dr. Ireland was very professional, patient and compassionate in calming all of my fears. She took a lot of time with me and I did not feel rushed.
Grace R.
09/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“everyone is very calm”
it is a quiet calm place. I am very nervous so the calmness and quietness helps. It really helps when everyone knows exactly what to do where I don't have to worry. Dr. Ireland is a very quiet calm person, which helps. I will be very nervous the days I get the cataract surgery. Dr. Miranda is very quiet and calm.
C. E.
09/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous A.
09/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
Not rated
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Impressed with flow of tests performed”
No waiting time gaps in administration of tests. Tech personnel all onsiderate and friendly.
Gloria V.
09/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Treated with kindness and respect”
From the front desk to check out everyone was kind, helpful and professional.
John M.
09/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent”
Great provider
Stephen T.
09/11/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“First class. Professional all the way!”
Very impressed with the professionalism displayed by the doctor and staff.
Randall E.
09/12/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr Ireland was great.”
Dr Ireland and her staff were very professional and very knowledgeable about the preparation and the procedure for Cataract Surgery.
Dennis C.
09/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“all went well”
always as good as possible
A A.
09/16/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent results, Good expanation of problem and solution.”
St Luke's must be one of the best in the nation judging from friends who have had the same process elsewhere. All the people that I had contact with both doctors and assistants were pleasant, answered all my questions,
I'm thankful I was referred there.
Ronald R.
09/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“quick and efficient”
excellent and to the point
Anonymous A.
09/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“1st class start to finish !”
The only place to go !
James . . (. R. I.
09/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Informative”
I do want to express my gratitude for expediting my visit, I had just taken my wife to an emergency hospital the day before and almost cancelled my appointment but she made me promise not to.
Thank you again,
O. G.
09/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Charles F.
09/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great”
Very knowledgeable about my issues
Danny P.
09/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“I was treated with kindness and respect by everyone”
I will recommend them to all my friends. No greater praise than that...
Greg T.
09/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very fast and efficient group...”
'Fast and efficient procedure by a very capable professional...
Anonymous A.
09/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Excellent and proficient”
Just a perfect experience both proficient and professional
Wayne M.
09/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“All the staff were very professional and caring.”
Would highly recommend Dr. Ireland for all eye needs.
Anonymousjohn A.
10/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very pleasant, friendly staff”
Extremely pleasant and very thorough.
K. A. B.
11/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Breat”
Knowlgeable staff and doctors
Charles S.
11/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Everyone is friendly and helpful”
Appreciate the friendly staff and timeliness of everything.
Anonymous A.
11/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great”
Trust in Dr Ireland
Anonymous A.
11/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent care!”
Dr. Ireland was very professional and reassuring in regard to my two recent cataract surgeries. My entire experience was very stress free.
David P.
11/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very happy with results”
GREAT
L. M.
11/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“It was truly an experience!”
Loved the provider
Anonymous A.
11/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Tina L.
11/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“fantastic”
doesn't get any better
Louis C. J. J.
12/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Awesome”
Very attentive and informative
Anonymous A.
12/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent experience and phenomenal results.”
Dr Ireland was very open in sharing expectations of what my final corrected vision would be. Her estimations were very accurate. The procedure for both eyes was very smooth due to her well trained professional staff. I am very grateful for this wonderful team and the clear vision they have given me. I would not hesitate to recommend them to anyone in need of cataract surgery.
Paul D.
12/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“My experience was great.”
My experience with Dr Ireland was better than great. I'm so glad she was my doctor.
Barbara H.
12/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“I was provided with excellent care”
From the initial check-up to the surgery to the post surgical exam, I was well-cared for with clear and concise explanations. Dr. Ireland was warm & friendly and took time to explain the procedure from start to finish. Before leaving the room, she made sure I was comfortable with the explanations and understood what was expected.
Corey G.
12/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Anonymous
12/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very Pleased”
Everything went smoothly and all was explained to me in advance as to what was going to happen, and I appreciated that
Susan U.
12/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Both Dr. McDonel & his assist”
Both Dr. McDonel & his assist were wonderful with us. On first visit I did not rate Dr. McDonel high. After seeing hime for several visits my opinion of him has totally changed. U R fortunate to have him on staff!
Frank &. E. V.
12/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very smooth,friendly,highly competent. Operation”
I would recommend this office to everyone.
Anonymous A.
12/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous
12/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Susan U.
12/29/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“very professional”
excellent
Anonymous A.
01/03/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“All employees where very professional.”
Everyone was very friendly and explained all aspects of the exam and DR Ireland was very thorough on what to expect with the upcoming procedure.
Anonymous A.
01/06/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Everyone was very professional”
Very friendly and professional
Paul P.
01/07/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Efficient and professional!”
Top quality cataract surgery. Adequate personnel staffing who know just what they are doing. all was completed quickly and gave me confidence that everyone knew exactly what they were doing.
Anonymous
01/07/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Everyone at the clinic was very professional.”
Dr. Ireland took time to explain the procedure and what to expect in the future. She explained in simple terms what steps will happen in the future to improve my vision. She answered all my questions and did not rush to get me out. I felt that she cared about my health. I would recommend her to anyone that needed cataract surgery.
G. S.
01/09/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Experience better than first cataract sugery, no lights seen.”
Not having problems with glaring like first surgery. Able to go back to normal activities sooner.
Anonymous
01/10/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“awesome”
Attention to detail and communication skills are excellent
Karen K.
01/11/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Good vibes”
Knowledgeable provider
Anonymous A.
01/12/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr Ireland was the best eye doctor I’ve seen.”
I have had no problem with the provider
G S.
01/14/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellence”
Thorough, willing to listen and explain, comforting and very efficient.
David G.
01/15/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Excellent”
Dr. Ireland was honest, good listener and spent time with me instead of demonstrating she was rushed.
Debra W.
01/16/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Friendly Helpful Staff”
No Waiting, Friendly Helpful Staff, Very Attentive !!
Cheryl L.
01/17/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“excellent”
was seen at scheduled appointment time. technician was very professional and friendly.
Anonymous A.
01/21/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Organized”
Everything was well planned
Anonymousbruce H.
01/22/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“excellent”
Dr. was understanding and explained away my concerns.
D. P.
01/22/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“All helpers very efficient and pleasant.”
Excellent 1st impression
Anonymous A.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“From check-in to check-out, professional, smooth experience”
Came in prepped with the correct information, listened to my concerns, set the treatment in motion
C. M.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent. Great doctors and techs”
Excellent. Great doctors and techs. Dr Ireland was great. Chelsea was great. Erica was great.
Anonymous A.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“I feel very comfortable there.”
Seems to me too many medical providers cut back on support staff leaving them overwhelmed at times I think.
St. Luke's has a great staff and all are very professional and helpful.
Steve M.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very well organized procedures”
Very professional!
E. Q.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent service.”
Excellent service.
Anonymous A.
01/25/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Great care!”
Wonmderful staff and Doctor! Very caring and attentive to my needs.
Richard A.
01/27/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“She is a very caring person”
Dr IReland and staff were very through and put me at ease before my cataract surgery.
I would recommend St. Luke’s
Anonymous A.
02/12/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent”
It's not over yet, but so far, excellent care
Anne S.
02/13/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“It went smooth from beginning to end.”
Friendly knowledgeable helpful staff.
Francis J.
02/15/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great Job!”
Quick, easy to work with!
A. A.
02/17/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Never saw dr Ireland. Got a nurse instead.”
Fine
Anonymous A.
02/19/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Professional, knowledgeable and organized staff.”
Had good feelings about how patients were handled. No one seemed upset. Very friendly and organized practice.
Francis J.
02/19/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“I can see now!”
Dr. Ireland is a wonderful doctor who explained the procedure thoroughly. She took the time to listen to my concerns and performed the procedure perfectly.
I can see better now than I could 20 years ago.
Thank you, Doctor Ireland.
David W.
02/21/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Courtesy and professional”
Excellent
Roland H.
02/26/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“A very relaxing experience.”
A job well done. My experience with the operation on both eyes went extremely well. Did not experience any after effects from the operation on either eyes.
Floyd B.
02/27/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent experience”
Everyone at St. Luke’s has been exceptional! The support staff, nursing staff, nurses and doctors all were personable, attentive and easy to work with. I would highly recommend them!!
Sue K.
02/27/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“I was treated with friendly staff throughout my time there.”
The whole process of having cataract surgery was very efficient. I was treated with friendly staff from reception to the finish of my treatment.
Theresa W.
02/28/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Wonderful experience”
Very concerned and patient
Michael F.
02/28/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“I can see alot better Thank you”
I like that they CARE
Robert K.
03/03/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“FAST, EFFICIENT, PAINLESS”
WAM. BAM. THANK YOU MA'AM TYPE CATARACT SURGERY - IN & OUT QUICKLY AND EFFICIENTLY. NO WASTED TIME.
R. J.
03/13/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Better than I could imagine.”
Excellent!! Highly recommend.
Steve H. A.
03/13/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Everything went well.”
Very professional.
Anne S.
03/17/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“As always great”
Excellent
W. R. A.
03/18/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Great as usual.”
Great as usual.
David T.
06/03/2022
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Great experience”
Thoughtful and caring
Michael O.
08/10/2022
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“A very positive experience”
Dr explained everything very thoroughly and always asked if I had any questions.
Deanna H.
08/19/2022
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Professionally handled in every way”
Dr Horesh is extremely competent and provided excellent care
Randy S.
11/03/2022
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Excellent”
The doctor made me feel as if I knew him for years
Great personality
Barry W.
07/19/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Trust in Horesh”
Dr. Horesh took the time to deal with a retina concern that was not part of my scheduled visit. I did not feel as if he felt inconvenienced. Actually quite the opposite.
Steve M.
11/07/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“The young lady that peeped me with drops etc. was caring, gentle and kind.”
A # 1 from start to finish!
Betty J. G.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Positive Experience”
My eye disease has required me to come to St. Luke’s once a month for the last seven months. With so many visits I have seen a variety of technicians who help Dr. Horesh prepare me for my eye injection and evaluate my eye health and prognosis. Positive attitudes and caring providers have made my difficult injections so much easier. Dr. Horesh is a consummate professional who cared enough to call me at home and check on me. He is an amazing doctor!
Robin H.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very good experience.”
Dr Herish did an excellent job. Listen to my concerns.
Robert A. N.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Excellent”
Very happy with 1st visit
Margaret J. K.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Felt very comfortable with my first time visit.”
He was very knowledgeable of my ongoing condition. I felt at ease with his treatment plan.
C. A. B.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“I'M NOW ABLE TO STOP BEING AFRAID & JUST RELAX AT VISITS”
I'M SURE I'M NOT THE BEST OF PATIENTS,AS I WAS QUITE SCARED & CRYING & AFRAID OF GETTING INJECTIONS INTO MY EYE. DOCTOR HORESH HAS PATIENTLY PUT UP WITH ME & NOW AFTER MY FIRST 4 INJECTIONS I THINK I CAN DO THIS!!!!
Denise M.
11/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Mary T. P.
11/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Pleasant”
Made me feel like he cared.
David B.
11/10/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr Horesh is very knowledgeable and caring.”
Dr Horesh was patient and desired to help in any way possible.
B. L. G.
11/10/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr. Horesh is very professional.”
Excellent!
Robert J. M.
11/11/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Disappointing diagnosis”
Very good’s
Ellen A.
11/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Very attentive and professional
Jackie R. (. G.
11/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Prompt and professional at all levels of staff”
Very professional and pleasant experience.
Anonymous
11/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Well organized and friendly”
I arrived 20 minutes early for my appointment....the only odd issue was I had to give my Insurance card to the receptionist again. I would have thought my information was on file....I've been a regular patient for over a year.
Other than that it was actually a pleasant experience, considering what I was there for (AMD )
Barry C.
11/15/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Harold D. H.
11/15/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“A very knowledgeable doctor He listens”
He listens and is not hasty about moving on to the next patient. Very concerned and very pain free when putting an injection into my eyeball
Jeannie F.
11/15/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
Not rated
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“It was best experience that I have ever had.”
Everyone involved in this experience so comforting that i was completely relaxed. First Time. Thank You.
J. W.
11/16/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Lots of time waiting, very quick exam and quick explanation of findings.”
Seemed very knowledgeable, found items not mentioned by regular eye doctor, very friendly and warm personality. I could not absorb all the information he was telling me amd some of it was frightening. He asked if I had questions and it all happened too quickly for me to formulate any. I was given three sheets of printed information age related degenerative eye disease but I was stunned by this diagnosis and needed more time to discuss.
Anonymous
11/16/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Good experience”
Excellent doctor
Steven S.
11/16/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Also kind and caring”
Doctor is always very professional not many people I would allow to put a needle in my eye but I trust him.
Deborah M.
11/17/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very professional”
I've always had a very good experience with St. Luke's. The Dr always has my best interest in mind.
William F.
11/17/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very good experience. Gave an excellent evaluation an.”
Very good! Good explanation of problem and solution on going for!
Byron M.
11/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great staff & Doctor - in & out very quickly - appreciated”
He's knowledgeable and explains issues & a synopsis at the end
Thomas P. A.
11/24/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Appreciate how physician explained things”
Explained things well and friendly staff
L. S. K.
11/28/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
11 to 20 minutes
Verified Patient
“great doctor.”
great news, I am on the mend
E. D. L. I.
11/29/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“very gppd”
Dr took the time to explain things.
Denise M. B.
11/29/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Professional”
Assistants were great, doctor was timely and kind.
Lori D.
12/01/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“He makes me feel very comfortable and always answers questions”
I see Dr Horesh for age related macular degeneration. It involves getting an injection in my right eye. He makes the procedure painless and his bedside manner and competence inspire trust. I would highly recommend him.
Susan N.
12/01/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“It exceeded expectations.”
For such a delicate procedure, Dr Horesh made the experience very comfortable. The results were fantastic and expectations were every Dr Horesh said they would be. The staff was a pleasure to deal with, very comforting and polite.
Michael P.
12/04/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very satisfied will all aspects of the visit,”
Very satisfied will all aspects of the visit,
Edward N.
12/04/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great”
The only problem is that I went to st Luke’s at lake Sumter. And saw Dr. Ireland
Janet C.
12/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Appreciated the extra time he took to answer my questions”
Did not fullyunderstand why I was seeing a retina specialist. Dr Horesh took the time to explain why he was examining my eye and what symptoms to be aware of in the future if there is a problem.
Ernest A.
12/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Outstanding in all respects.”
Dr Horesh has been outstanding from my pre-op clearance through my post-op follow up.
V. R.
12/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Totally Awesome Doctor”
Competent, efficient and pleasant as well. I have total faith in Dr. Horesh.
Lurvey, C. L.
12/11/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Medical clearance”
As good as expected
Thomas M.
12/11/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Schultz, R. L. A.
12/12/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
Tom E. T.
12/12/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very skilled provider”
I was quite worried but Dr Horesh explained and provided care with confidence that gave me assurance I was in good hands
Mary A. B.
12/12/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
Dale M.
12/13/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very thorough and explained issues clearly.”
First time visit with Dr. Horesh and it was a very pleasant experience.
I was seen in a timely manner The exam went quickly and explanations of findings were explained thoroughly.
Anonymous
12/13/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Professional, friendly doctor.”
He explained everything clearly and completely in a straightforward friendly way. Good experience.
Robert W.
12/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“6 month check up”
I have complete faith in Dr Horesh. He listens and asks the right questions. When i leave the office I have a couple understanding of my condition and what to expect in the future.
Weatherholtz, J. D. W.
12/15/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Post procedure visit”
Physician was happy with how things were healing. Listened to concerns and suggested and scheduled follow up for one month to make sure things were staying the same and no further issues
Maloney, R. M. A.
12/16/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“He explained everything to me and made sure I understood what was going on”
He made me feel very comfortable and even shook my hand when he met me
Kay S.
12/18/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Always confident in skill, and explinations.”
Dr. Horeshs takes the time to answer ALL questions, even when it takes more questions/answers for patients to understand what is going on.
Anonymous
12/19/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Anonymous
12/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Place is nice and clean and the staff was very efficient”
First time and he was terrific. Sat down and explained everything to me. He was also gentle putting drops in my eyes.
Marie . T. A.
12/21/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
G. M.
12/22/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Highly professional and caring”
Exemplary in every regard. Simply the best
Anonymous
12/22/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Donald T.
12/23/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
William E. P.
12/26/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Every thing went well”
First time experience was good
Frank, R. A.
12/26/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
Not rated
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
Earle D. L. I.
12/27/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great”
Dr Horesh is absolutely wonderful. I love that he takes time to talk with me. His staff is also great.
F. N. C.
12/27/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Highly efficient.”
Very satisfied.
Anonymous
12/28/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent, he is very caring.”
I have to get shots in my eyes, I go to this appointment every few weeks with no fear, I trust him that much.
Catherine F.
12/28/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“ongoing treatment for AMD...both eyes”
very efficient , friendly ...listened to what I had to say, my concerns and helped set up a follow up for a new set of glasses
Barry C.
12/30/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Great doctor but am deciding on a second opinion before having surgery”
Great
Anonymous
01/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“St Lukes has got it running smoothly”
An On time appointment with a very dedicated doctor
Dean K.
01/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very nice experience”
First time seeing this doctor. Very knowledgeable about what he does
S. C.
01/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“All went well”
Nurses were very good and explanations were excellent
James (. M. B.
01/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very efficient exam”
Very friendly, explained how my retina was not progressing negatively
Anonymous
01/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Good clarification of my eyes condition and painless injection.”
Full dilated exam in the first part of the session answering my questions. Second part was the painless injection into my right eye.
W. J. V.
01/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Murn, D. J. M.
01/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr Horesh makes me feel like he knows what he is doing which makes reduces my anxiety”
Excellent. Very professional.
K. D.
01/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“The expierence was very good with no complications”
Dr. Horesh did a great job before and after the procedure.
Dunn, C. O. D.
01/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Coyle, W. (. C.
01/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Fran C.
01/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Less than 5 minutes
Verified Patient
“excellent follow-up”
routine follow-up, but gave me a clear understanding of the situation
Michael M.
01/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“My Favotite”
Dr. Horesh is very knowledgeable and compassionate doctor. I am very comfortable with him and totally trust him with my medical care.
L. M. (. C.
01/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent in every way.”
My experience was very impressive and thorough, excellent facility and staff.
Randy W.
01/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Always received the best treatment”
Always explains everything feel very confident with him
Margaret D.
01/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Exceeded Expectations”
This was an urgent care appointment for progressive wet macular degeneration requiring immediate eye injection. I was able to get into meet with the doctor and his amazingly efficient staff right away, avoiding further deterioration to my vision which had deteriorated almost overnight.
Robert W.
01/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
Not rated
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Dennis C.
01/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Extremely happy with my care”
Doctor is patient , explains well, knowledgeable and gives an overall appearance of caring for his patients and their well being.!
Joan K.
01/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“very good as usual”
Dr Horesh always explains what is going on clearly which I appreciate.
Margaret W.
01/31/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Happy with my Barrier Lazer procedures”
This was my first time at St. Luke's Brownwood. Dr Caputi, my eye doctor recommended me to see Dr. Horesh after she saw some irregularities with my left eye retina. Dr. Horesh confirmed there might be issues with my Retina and advised me to go with the Barrier lazer treatments..He took time to explaine the procedures in details. I completed the barrier lazer surgeries today and quite happy with the outcome
H. D.
02/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“The staff and Dr. Horesh were so skilled.”
I had a detached Retnia and I was really afraid of blindness. Dr. Horesh was so compassionate,, calming and reassuring. Two procedures were done on my eye and he successfully reattached my Retnia without surgery. I’m so grateful to him and his staff.
Diane C.
02/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“I have total confidence in Dr. Horesh”
i have been a patient of Dr. Horesh for more than 2 years.
He is very professional and thoroughly explains the treatments that are improving my vision.
Bruce W. B.
02/03/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“It was very pleasant and stress free.”
I have total confidence in him, and he makes me feel at ease.
Brickler, T. B.
02/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Informative”
Willing to listen and answer questions
R. K. T.
02/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very positive experience,”
Dr. Horesh provided a clear explanation of the condition of my eye and the current status and expectations.
Patricia S.
02/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“I was very happy how my visit and procedure went”
Office people are very pleasant great atmosphere
Frank D.
02/07/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very Knowledgeable”
Very good.
Robert C.
02/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent”
Very thorough and caring.
Linda A. B.
02/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr Horesh is very caring and professional”
He takes the time to do explain everything
June W.
02/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Sokolowski, J. S.
02/11/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Life changing results”
It took me over a year to overcome my fear of surgery, but my floaters were increasingly difficult to manage. Had the vitrectomy on both eyes and my vision is now perfect. I went from looking through a haze to looking through a clear pane of glass. Awesome experience!!!!!
Cherie L.
02/11/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Outstanding staff and excellent service”
This was my first time here. Everyone was friendly and made sure I understood the process.
Marcia B.
02/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr. Horesh was very thorough and explained exactly why I was ther.”
Excellent. He explained things well and spent enough time with me that I felt he really cared and wasn't in a hurry to get to the next patient.
Merrylou B.
02/16/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Pleasant staff, excellent service”
Dr. Horesh is always polite and listens to the patient. I have great faith in his examinations and treatment protocol. Office is alway clean with pleasant surroundings.
Jerry K. G.
02/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“First time patient in need of surgery”
Met my expectations for diagnosis and corrective surgery. I would highly recommend St. Luke's and Dr. Heresh.
Richard C.
02/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Couldn't ask for a better doctor”
Was very courteous about explaining the situation to me. He took his time to explain the situation and answered quesitons.
T. A.
02/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
John R.
02/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Done”
Visit went well, thanx
Coates, J. J.
02/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Very knowledgeable and thorough. A very kind man
Debbie K.
02/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Always timed well”
Nice attentive staff
Donald K.
02/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“You are a great doctor. Your bedside manner is superb”
I was a nervous wreck and Dr Horesh was so calm and explained things so well. Iwill highly recommend him to mu friends
Marcia A.
02/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Professional, concerned and caring”
Explained in detail the deterioration of my eyes and how his protocol of shots and medication will hopefully slow or stop the progression of loosing my sight.
Gerald R. P.
02/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“He explained in detail the change in my condition and recommended the required treatment”
Very satisfied...... third visit with him.
Robert S.
02/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“So happy to have eye doctors I trust.”
The office is usually very busy, but I never feel rushed when seeing Dr. Horesh.
Lois M.
02/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Felt very comfortable. Dr Horesh explained everything that I needed to know.”
Could not have been better.
Donald B.
03/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“EXCEPTIONAL TREATMENT WITH SINCERE CARE AND CONCERN”
I felt totally comfortable with Dr. Horesh's diagnosis, prognosis, and treatment. His kindness paired with his professionalism and sincere appreciation for me as a patient helped me make the decision to have this procedure done. His staff, especially Kayla and Tamika, treated me with respect, kindness, and professional efficiency and proficiency.
J. M.
03/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent as always!”
Well taken care of in all aspects of the appointment and exam.
Anonymous
03/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Fantastic visit”
Dr. Horesh was professional, did a thorough examination of my eyes. Then explained completely what he saw and recommendations.
I couldn't have been more pleased.
M. W.
03/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Referred by friends - a caring, likeable doctor”
He answered all of my questions, did not make me feel like he was rushing me through the visit, and gave pros and cons and realistic answers.
C. K.
03/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr Horesh is fantastic”
Dr Horesh is so kind, patient, and caring to his patients. You never feel rushed. He always explains everything thoroughly. He’s the best doctor I ever had. I wish all doctors were like him. Thank you Dr H.
Rosemary C.
03/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“The office staff is very efficient”
I like Dr. Horesh because he allows me to ask questions and he gives me feedback and we talk about what possibilities may lie ahead.
Ellen H.
03/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Wonderful”
For 17 years I was a patient at large practice in Ocala. I am so happy I made the switch. I think Dr Horesh is fantastic. He takes the time to listen and then explains to you what is wrong. He did a procedure on my eye that the other group didn’t even suggest and found an issue with the retina.
D. M.
03/29/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Understood what I said”
Explained in a way I understood
William D.
03/30/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Always listening”
Love coming here. Everyone is kind and personably
G. H.
04/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“I like the doctor very much”
He takes the time needed and is very professional
Jack G.
04/03/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“I believe in Dr. Horesh.”
It started in 2023 when he just had a feeling about my eye. He looked into it further (no pun intended) and found I needed a laser treatment to close a very small hole in the back of my eye. Sealed it up & it's been good ever since. I trust what he said about my eyes this year and will again when I see him next year. TY
Gail G.
04/07/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“It was great”
He listen to my concerns and addressed them properly.
William R.
04/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
Sandi G.
04/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Impressed with his undivided attention.”
Dr. Horesh listened attentively to my concerns and information. He did a thorough examination and explained, in depth, his findings. Very trustworthy and intelligent. Pleasantly surprised. Thank you.
Lauretta C.
04/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Wonderful”
Dr Horesh was very helpful in calming my anziety about this surgery. He took time to listen to my questions and made me very relaxed in my decision to have this done. Very professional, yet personable enough to answer all my questions and concerns
Mary D. B.
05/03/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“respect of my time”
professional
Jack D.
05/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Excellent, as usual. Very informative, all my questions addressed.”
Excellent. Dr. Horesh is the reason I've kept so very many appointments for treatment, and will continue to do so.
Lawson-click, P. A. A.
05/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“everyone on top of their game1”
Dr Horesh is very thorough and takes the time to listen to my concerns and answers all my questions honestly and thoughtfully.
Lawrence N.
05/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Donald T.
05/12/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“very good”
took the time to explain everything
Marguerite E. D.
05/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“I just love getting a shot in my eye”
made it simple
Richard B.
05/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
Vincent C.
05/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“The folks that work there do an outstanding job.”
For what I am being treated for they care about you and all ways made to feel comfortable. From they you check in to when you check out you are always treated in a caring and professional manner
William S.
05/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
On time, Dr. And staff are filled with competence.
Anonymous A.
05/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Easy”
Staff and doctor were very helpful
Cathie C.
06/12/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous A.
06/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Outstanding staff, friendly, timely and professional”
Took time, answered questions and explained his examination. Never rushed.
Anonymous A.
06/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Fran C.
06/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr. Horesh and staff are amazing.”
I wouldn’t trust my eyes to anyone other than Dr. Horesh.
Trisha B.
06/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Caring doctor”
Dr. Horesh was a good listener. Spent sufficient time and provided good information on my diagnosis.
Anonymous
06/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“He is great!”
He seems very knowledgeable and was very kind. Treatment started right away. Each visit I’m treated with extreme kindness and respect.
Rhonda R.
06/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“A wonderful state of the art complex”
We were very impressed from the minute we drove into the parking lot, and walked inside! But, atmosphere means nothing if you don't get the utmost best care! St Lukes has it all! Fabulous staff who are very attentive to your needs! So glad we found your service!!
Dawn W.
06/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“He is a great doctor.”
I trust Dr. Horesh with my eyes.
Anonymous A.
06/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
Not rated
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
21 to 30 minutes
Verified Patient
“short and sweet a shot to the eye”
ok
Anonymous
07/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Made a difficult procedure easy”
Kept me informed on everything
Anonymous
07/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Vincent C.
07/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr. Horesh is amazing. He has great listening skills and takes the time to explain everything.”
Can’t imagine a better Dr.
Linda M.
07/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very encouraging and very concerned about my situation.”
This was a follow up due to a "special" surgery. Dr. Horesh thoroughly checked my vision and made me feel very encouraged about my healing.
Arthur A. A.
07/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Love Dr. Horesh!”
Dr. Horesh and his staff are great! They take the time to go over everything with you are they are always there to answer your questions.
Susan S.
07/25/2024
Office & Staff Evaluation
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Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Very professional and explains details well.
Nancy M.
07/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous A.
07/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very good attention.”
So far the experience has been very good.
Nelson, A. T. N.
07/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Couldn’t have been better.”
Got to the point quickly,, and explained the problem and how he planned to correct my retina problem. Appointments were scheduled in a timely order and all went well. My appreciation and Thanks to Dr. Horesh , his staff was also excellent.
Thomas F.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very satisfied”
Very professional
Vogel, R. E. V.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr. Horesh is excellent.”
Routine 3 month retina check. Dr. Horesh and his staff are thorough. The office is clean. Dr. Horesh is kind and compassionate. He is knowledgable and explains everything. I would definitely recommend him. I am very pleased with his care.
Susan L.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent Doctor”
I see him annually great doctor.
Anonymous A.
07/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Top notch service, knowledge and equipment.”
I am thrilled to have made a change in my care. I have an ongoing condition that requires specialized treatment. Dr. Horesh has exceeded all service I have received for the past 12 years. Very glad I made the change.
L. B.
08/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous A.
08/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
Not rated
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Very Proffesional!”
Great!
Dennis P.
08/07/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Everyone was friendly and kind and was greeted with a smile”
DR Horesh was friendly and professional -took his time explaining the condition of my eyes.
Anonymous
08/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Good”
He was good at explaining the problem once I asked him
Patricia W.
08/11/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Professional”
Professional
Portnova J. W. R. A.
08/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Great Experience”
A real Pro
Anonymous A.
08/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Everyone was courteous and very knowledgeable, very good,,,”
Dr. Horesh is a wonderful doctor!! I am totally comfortable with his diagnosis…the procedues, the accuracy, time given to me in explanations and kindness!! I would recommend him strongly,,
Patricia W.
08/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“A great experience all around”
A great experience all around
John H.
08/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Carol M. L.
08/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Everyone was great!”
great!
Robert C. S.
08/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Dr. was patient, explained procedure. All went well.”
Front office was clear and efficient, nurses were polite and understanding.
Louise A.
08/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Outstanding”
Professional, clear explanation of diagnosis and service
James F.
08/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Simply Excellent”
I have been a patient for Macular Degeneration for several years and have experienced improvement under Dr. Horesh’s excellent care.
Robert W.
08/29/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great & Polite People!!”
Explained his plan plainly where I could understand his process
Ken S.
09/03/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Perfect”
So far I have always been taken on time, complete professionalism with a lot of courtesy. Treatment is the best I have received after 12 years with my condition.
L B.
09/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Always feel Dr. Horesh and his staff are very caring”
From the time I enter St. Luke's to the time I walk out, Dr. Horesh and all his staff have always made me feel that I am important to them. They, and especially Dr. Horesh, listen and take the time to explain anything that I am unclear about.
Gloria R.
09/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“satisfactory”
satisfactory
Anonymous A.
09/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Thorough eye care”
He is so knowledgeable and very good with patients. We always enjoy seeing him. I feel certain we receive the best care available.
Gunny W.
09/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Terriffic!! Highly recommend Dr. Horesh for all eye treatment!! :-)”
I have complete confidence in his treatment and have received courtesy from him and all of his staff and the front desk workers!!
Ken S.
09/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Awesome”
Always a great experience!!!
Bradley G.
09/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very caring….”
He was thorough in his explanation so that I would understand the procedure and stayed with me until I had recovered enough afterwards to feel comfortable.
Anonymous A.
09/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Complete confidence in Dr. Horesh”
This was my first appointment with Dr. Horesh and it went extremely well. His demeanor was professional, pleasant, and friendly. He explained everything very clearly and I look forward to a lasting relationship knowing that I am receiving the best possible care.
R. B.
09/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Efficient and thorough.”
He listens and answers questions thoroughly. I’m grateful.
Barbara G.
09/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very good”
Everything went in a timely way.
Michelle A.
09/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Felt very comfortable with the doctor.”
Felt at ease with the doctor and explained everything regarding my condition.
Marsha K.
09/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Dr. Horesh is a great doctor”
Dr. Horesh is patient and kind with his patients. He explains everything thoroughly and never makes me feel like he is rushed. He makes you feel as if you matter. Thank you Dr. Horesh! You are the best.
Rosemary C.
09/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Amazing Patient Service”
Dr. Gooch and Dr. Haresh and everyone from the front desk to the person that walked me out were absolutely a pleasure.
Bob A.
09/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Adore Dr. Horesh and his staff”
Excellent
Meryle B.
09/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Wonderful”
Very patient. Explains things well
Deb C.
09/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
William P.
09/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“I think he and his staff are very skilled”
Dr. Horesh and his staff are professional and caring. Each person took their time with me while performing my tests and explaining to me what they were doing.
Ellen H.
09/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Susan B.
09/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very Good. I felt comfortable with our discussion and with his process.”
Comfortable and confident in the Doctor and the Staff. A little bit like a social visit.
William J. V.
09/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“always kind and cautious”
i feel I am getting the best service
Scott J. F.
09/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very pleasant and informative”
Very knowledgeable and professional
Anonymous
09/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Professional, attentive, concerned”
I have had disappointing experiences at St. Luke’s in the past. Dr. Herrsh never disappoints the eye ask you if there’s anything I don’t understand takes the time, polite, understanding, and professional.
Nadine S.
09/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr. Horesh is THEE BEST”
Dr. Horesh saved my eyesight from wet macular degeneration.
Salvatore A. S.
10/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr. Horesh is simply the most qualified doctor I’ve come across.”
Thanks to Dr. Horesh’s expertise I am able to see out of my left eye. I know he’s the best because he enjoys what he does & when you find someone who loves what they do you can expect the best results. Thank you sir, may God continue to richly bless you.
Trisha B.
10/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Janice B.
11/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“All staff are friendly, professional and efficient”
Dr. Matthew Causey is undoubtedly the best regular eye doctors I have ever had. He is friendly, explains everything thoroughly, and provides ample time for questions.
I feel the same about Dr. Remington Horesh, my Retina Specialist who I have been seeing for 2+ years.
St. Luke's is the best!!
Bruce W. B.
11/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“my appointment was 11 weeks ago”
You have to ask about my experience a few weeks sooner. I’m sure it was all a good experience.
Donald S.
11/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent - very caring.”
Well worth the visit.
John L. H.
11/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Available to my eye problems with recommendations and solutions.”
I would not have my vision if it wasn't for Dr. Horesh's quick surgical expertise. Thank you!
Barbara C.
12/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Always feel like there is hope!!!! :-)”
Dr. Horesh and his staff are always pleasant and professional and always inform me of what is occurring and how I am improving.
K. S.
12/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Professional”
Professional
Portnova J. W. R. A.
12/11/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“I am firmly convinced I would have lost my sight in my right eye if I had not come to your practice.”
I am firmly convinced that I would have lost the sight in my right eye if I had not come to your practice, They are professional and caring even through hurricanes as it turned out.
Anonymous
12/12/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very pleasant environment. Everyone helpful”
Listened and explained issues that I was dealing with my eye. Very knowledgeable
Anonymous A.
12/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Terriffic care and courtesy by all!!!! :-)”
Dr. Horesh always takes the time to explain the procedure and what to expect on our next visit.
K. S.
12/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“I had no problem understanding Dr Horesh which is a big benefit”
Very professional, felt at ease and understood what I was being told
Marcella S.
12/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent care by a caring specialist.”
New patient last year and very pleased. Would highly recommend him.
Anonymous A.
12/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent eye care”
Diagnosed my issue and performed successful surgery to correct. Overall great experience.
Anonymous A.
12/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“We have enjoyed everyone at St Lukes .”
Dr. Horesh we have found excellent in caring for us. My wife and I have been extremely happy that we made the change in dental companies
Kaufman, D. A. K.
12/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Robert C. S.
12/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Long time overall for visit”
Was thorough in the annual exam
Dobrzykowski J. E. A. (. A.
12/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Pleased to have met him and trust his diagnosis'”
Very reassuring !
Suzanne B.
12/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous A.
12/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“very positive, look forward to next visit....”
both doctor and staff very attentive and personable....
Steven T.
12/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Thorough, and professional”
Dr. Herrsh is always a pleasure as well as his staff attentive and pleasant
Nadine S.
12/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Follow up from surgery 2 years aago”
Excellent facility, staff and Doctors
Mark A. M.
12/31/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Very helpful.”
Slow that particular day, but they had 2 emergencies. Dr. is very thorough and answered my questions.
Ruth A.
01/03/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Was sensitive to my questions”
I have been satisfied with his response and explanations of treatment
R. F.
01/03/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Dr. Horesh thoroughly explained the situation in detail. He outlined the plan, he was reassuring and also shared about his background which made me feel more comfortable. It was one of the best interactions I have had with a Doctor.
Jeff L.
01/07/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Good experience”
It was a wonderful experience.
Anonymous A.
01/07/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“They are professional, and got me in quickly for my appointments”
Excellent.
Darla S.
01/07/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Dr Horesh has been excellent in answering all my concerns. .”
From the front desk to the time I leave all very caring staff. When I have questions they are answered quickly and Dr Horesh is great at giving me my shots in my eye..thank you
Patricia A. R.
01/08/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Outstanding Performance”
Very kind and knowledgeable he spent all the time with me I needed
Brian F.
01/10/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr. Horesh explains everything thoroughly”
Dr. Horesh is a real compassionate person. He explained all details of my progress in this followup, and answered all the questions my wife and asked. I couldn't be more pleased with Dr. Horesh and St. Lukes!
Lawrence B.
01/11/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“ON TIME AND CARING CARE”
HAD A PROBLEM AND THEY FIXSED IT.
Hubert M.
01/12/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Total professionalism and customer compassion”
Dr. Horesh was very thorough with exam and follow-up. Explained in simple layman's terms what the issue was, what to do and what my expectations should be. On time with very little wait. This whole company is A1 in knowledge, modern equipment and support staff is wonderful. Highly recommend.
Mike C.
01/14/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Very competent.
D. T.
01/15/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very professional”
Have always been very pleased how he tries to find out why my issues are causing my symptons.
Vogel, R. E. V.
01/16/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Thorough”
Kind and compassionate
Anonymous A.
01/21/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“A wonderful caring Doctor with a sense of humor.”
This Doctor was prepared with my records, he listened to my problems, feelings & the suggestion I felt about my health. Then he offered his suggestions regarding my healthcare. Doctor Horesh and his team were fast in their follow-up, referrals, medication & my wellbeing.
Elaine P.
01/21/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“very well-structured plan to keep things moving.”
Everyone pleasant and talkative.
L. W.
01/21/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“I appreciate the skill of Dr. Horesh.”
Thru trial and error Dr. Horesh was able to treat my condition successfully. I am so grateful.
Gail L. C.
01/21/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Dr. Horesh and his staff are Professional and Caring!”
In December, I had a Retina Tear. They did an excellent job of fitting me in for emergency surgery, the staff, doctors were all caring and professional. I will be recommending everyone to go here for their surgery needs. I have sight back in my right eye.
Thank you to all their staff.
Jeff L.
01/22/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Professional and caring”
I wanted an understandable diagnosis, and to understand my options and risks. All accomplished in a clear, caring manner. Thank you!
Jdubya V.
01/23/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Comfortable, knowledgeable and professional.”
Dr. Horesh is a great professional and did a great job with my eye surgery. Exactly as he described and with positive results. Very confident knowing that he is my doctor!
M. H.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Great service, as usual.”
He found an in-bedded lash in my eye and took care of it immediately.
Rosy L.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Always gives me confidence”
I was taken right on time, everyone was very friendly and kind, procedures were fully explained to me, doctor saw me shortly after I went into the examining room and post procedures were fully explained.
Cynthia E.
01/25/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Received Excellent service and care.”
Dr. Horesh provides excellent, professional care and is always willing to answer questions and discuss concerns. I would highly recommend him and St. Lukes to anyone who is seeking medical eye care!
Anonymous A.
01/27/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Professional”
Professional and experienced
Portnova J. W. R. A.
02/12/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Anonymous A.
02/12/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“every thing was done professionally”
everything was explained and completed with care
Anonymous A.
02/19/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Top service and my eyes than you, and I thank you”
My eye operation have given very good vision.
Thank You Dr. Horesh..
Frank W.
02/27/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Dr Horesh and staff were excellent”
Took the time to explain my progress and what to expect as I continue my recovery
Lawrence B.
02/27/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Less than 5 minutes
Verified Patient
“I WAS IN PAINE AND YOU GOT ME IN FOR TREATMENT RIGHT AWAY.”
IT HAS BEEN A LONG PROCESS BUT YOU ARE WITH ME FOR RECOVERY
Hubert M.
02/28/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Quick & efficient - painless (except for pre-procedure nervousness)”
Eye injection for retinal problem - not as bad as "a stick in the eye" sounds. Has corrected my problem and will probably not need to be repeated in the long run.
Richard J.
03/01/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Professional and caring”
Dr. Horesh and all of his supplemental staff were very personable, professional and caring. All were willing and able to explain any questions I had.
Denise M.
03/02/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Doctor takes time to explain your problem and then clearly explains solutions. Listens to your questions and answers in layman’s terms. Very nice staff too.
Jennifer C.
03/13/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr Horesh has an easy comfortable demeanor that relaxes you immediately.”
Dr. Is knowledgeable and extremely easy to communicate with.
Billy K.
03/17/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr. Horesh is very explicit with the diagnosis and treatment.”
Dr. Horesh is very patient and answers all questions. He took the time to explain my condition with my husband and is making sure that I have the latest treatment available. I would highly recommend him to anyone that needs a Retina Specialist.
Rosalee M.
03/18/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“The whole team is courteous and respectful.”
Excellent overall, I believe they have my best interest at heart.
John C.
03/18/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent”
This was my first visit w/ St Luke’s & I am very impressed. Dr Causey explained in detail the issues surrounding my dry eye & cataracts.
Vicky G.
07/27/2022
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent”
I was very nervous to go to a new facility after going to Kellogg Eye center at the University of Michigan for over 30 years. But my 1st experience at St Luke's with Dr. CAUSEY was the Best. Everyone was friendly and professional. Thank you for a Grrrreat experience.
Dr. W. N. I.
08/25/2022
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Whole experience was excellent!”
Dr. Causey listened and was very pleasant making me feel comfortable. The whole staff from start to finish was amazing. Thank you.
Catherine R.
01/03/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Everyone is so professional and friendly.”
I love dealing with the whole staff of St Luke’s. Everyone is so friendly and make me feel like I am the most important person in the building. Can’t say enough good about them all.
Lydia M.
08/07/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Dr. Causey is a great doctor.”
All have complete confidence in him.
Angela R.
11/07/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Excellent”
Wonderful experience, I will be coming back for my annual eye exam.
Anonymous
11/07/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Great”
He is polite, caring, and knows what he’s doing
Peter A. C.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent”
Able to get me in at the last minute
Ronald J. S.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Every one I met did a great job. Thank you all.”
From the front desk to the Dr..and his staff all were very pleasant and caring .Thank every one for all their professional help and doing their job first class. ...This is one great .company .I would refer them to any and every one.Thank you all onced again.
Charles . '. C.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Everyone was very kind and helpful”
Dr. Causey was very kind, knowledgeable, confident and clear with test results! I had some concern about previous diagnosis! He explained no sign of this problem which was comforting to me! All staff is kind and extremely professional.
Linda A. L.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Fantastic Doctor and Team that is with him !”
Could not be happier.
After some "unusual" experiences with other Eye Doctors who were selling us a bill of goods, we chose this Doctor who is with St. Lukes because they only hire the best, and are straight forward with their diagnosis and don't try to sell things that are not needed.
Thank You Dr. Causey and his fabulous team.
David M.
11/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent, Sidney and Dr. Casey were awesome!”
I’ve been to 3 doctors in this practice and all have been upstanding. The techs I have had have been professional especially Sidney. She is a joy to have as she is professional with a twist of fun!!
Trudy S.
11/10/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Friendly and efficient”
He took the time to look at my eyes in detail and discuss the challenge that I am experiencing.
Anderson S.
11/10/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Very timely and nice person”
He understood my needs before coming in from reviewing my record. Pleasant personality
D. M.
11/10/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent”
All staff very caring and efficient.
Gayle U.
11/10/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very satisfied with everyone at this office”
Very friendly and thoughtful, explained everything so I could understand.
Lynn M. J.
11/11/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“My experience was a very pleasant one.”
I felt that Dr. Causey was very kind, knowledgeable, thorough, and caring. I would highly recommend him to everyone.
Sandra P.
11/13/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very satisfied.”
Explained everything. Answered all my questions.
I am bothered just a little by him standing by the door signaling he needs to move on to the next person. It sort of lets me know my visit is over and I should not ask any more questions.
Anonymous
11/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Caring about issue and fix the problem.”
My first visit with Dr. Causey and very comfortable with his demeanor. He listened to the issues, formed a goal to treat the problem in a timely manner, and evaluate the results.
S. M.
11/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Very professional and knowledgeable!!
Pamela Y.
11/15/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Professional and caring”
Complete trust in their evaluation and decision making
David A. L.
11/15/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous A.
11/16/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Completely satisfied with the level of service.”
Professional, experienced, courteous and generally pleasant.
Gordon T.
11/16/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“efficient, knowledgeable staff beyond what I expected”
right to the point had all the answers to questions and encouraging about future eye issues
Richard B.
11/16/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Piece of cake!”
Staff was friendly and efficient. Any question I asked was answered. Dr. Causey rocks!
Beverly G.
11/16/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Prompt, informational and definitely worthwhile...”
I felt at ease with Dr Causey and his aides, all respectful and all explained my status clearly...very satisfied with my appointment experience!
Martin M.
11/17/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very professional and time conscious.”
Pleasant, professional, answered any questions I asked, gave me information that made for better understanding of the condition of my eyes related to diabetes.
Dena H.
11/17/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Knowledgeable and communicated well”
My appt was at 2:10 didn’t see him till after 3:30 butt he was not acting rushed took time to explain my concerns very happy with docter
James G.
11/18/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Always a pleasant experience.”
Always on time. Pleasant and knowledgeable.
Sherry C.
11/27/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Explained the results of my eye exam thoroughly.”
Great experience from the young lady who tested my eyes to Dr. Matthew who was fantastic. Loved his sense of humor and his excellent evaluation of the condition of my eyes. This is the only place where I will have my eyes tested in the future.
Joseph N.
12/05/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great Experience for Eye Care!”
Ever since I contacted St Luke’s about cataract surgery a couple of years ago, the total experience has been wonderful! I have been very pleased with every visit, everything is always made clear and any questions are always answered.
Alderson M.
12/05/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Pleasant and courteous visit exam.”
Same as above
Carmelo M.
12/06/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“FAST FRIENDLY SERVICE”
Fast friendly service no waiting answered all my question didnt seem to rush me
Patrick B.
12/07/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Complete and thorough”
Have had very good experience with SL and Matthew. He is thorough and easy to understand
William G.
12/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent from start to finish”
Professional friendly and knowledgeable
Anonymous
12/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very Good”
My experience with Matthew Causey was very good.
Michael H.
12/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Mcmullin, D. M.
12/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Great experience.”
Ease of check in, friendly, professional, and competent staff.
Gerard A.
12/11/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Never saw DR Causey only saw his assistant”
His assistant was great in and out she knew what had to be done was nice and got it done
Sally C.
12/12/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Great experience throughout the whole visit”
Excellent doctor who explained his findings as well as what his recommendations would be.
Anonymous
12/13/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“I always feel that I get excellent & thorough carre”
Excellent
Lorraine M.
12/13/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great staff and procedures”
All good
Anonymous
12/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Professional and caring”
Your doctors and staff always make my visits a pleasant experience.
Myron S.
12/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very professional and caring”
very thorough and easy to understand
Judith M.
12/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great”
Everything was fine. No problem
Anonymous
12/15/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Experienced doctor.”
Very pleasant. Easy to talk to . Excellent diagnosis.
Meral H.
12/15/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Professional and friendly experience.”
Professional and friendly experience.
D. C.
12/19/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great!!”
Everyone is so friendly. What ever is wrong they make it easy for you. I didn’t have that problem but they were considered with everyone. Keep up the good work.
Souvenier, V. S. (. S.
12/19/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Pleasant”
everyone I dealt with was friendly and efficient, including Matthew Causey. He is someone I would trust to make the right decision re: my eye health.
Deusenberry, R. A.
12/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great”
The staff and the physician were extremely knowledgeable and professional...Thank you so much for the courtesy...
Rebecca S.
12/21/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“I always enjoy my appointments”
Very pleased
Susanne J.
12/22/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“All people in the office were pleasant and professional.”
Excellent
Jerry L.
12/22/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very pleasant”
Very pleased with Dr Matthew Causey and the entire staff.
Dorothy T.
12/22/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very efficient and friendly staff”
Well run medical practice. Well trained staff. Latest technology.
Mahrad P.
12/22/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very pleased with explanation I got on issue”
Very professional!
Gary G.
12/22/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Pleasant staff”
Very professional and competent
Velma S.
12/26/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“He explained everything in a clear understandable manner.”
He answer all my questions and gave me clear instructions on what I should do.
Alexander Y.
12/29/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Friendly, knowledgeable and pressure free”
Arrived on time, explained test results in a manner I could understand. Very efficient and friendly. His entire staff were a pleasure to work with.
Anonymous
12/30/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Iosue, G. B. I.
01/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“It was a very informative visit, two thumbs up for Dr. Causey”
St. Luke’s is great. Two days after the visit I had a question about my prescription and 5 minutes after I left a message I got a call back. I really appreciated the prompt response and the correct answer to my questions.
Marty J.
01/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent. Woman who tested me was outstanding!”
Very pleased with exam and those involved.
Murphrey, G. M. M.
01/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“My visit was a great experience,”
beginning to end this visit was a pleasure
Appointment on time as usual
Received courtesy and professionalism from every employee
I’m very impressed with St Luke’s staff and caring of their patients Thank you
Brenda G.
01/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Anonymous
01/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“He is very easy to talk to and knowledgeable”
I had cataract surgery 2 years ago and my follow ups are with Dr Causey. I look forward to seeing him as he is warm and easy to talk to. He explains everything and he listens attentively all the time. I wonder how with so many patients he still makes you feel special.
Sandra O.
01/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Always a very good experience”
I am very pleased with Dr. Causey’s care.
Mary H.
01/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very easy to talk to and to explains things very well”
Dr. Causey always comes in tells everything he is doing. He listens to you when you talk and explains things very well. I would recommend him to anyone who is looking for an eye doctor.
Anonymous
01/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Professional, kind and very friendly..”
I was impressed with how everyone is so friendly. Excellent bedside manner.
Ted K.
01/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“It went good!”
He checked everything out!
Bower, N. L. B.
01/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Glad to be able to see someone quickly.”
Dr. Causey was very professional and answered my questions. I’m very concerned about my vision.
Anonymous
01/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent, caring staff”
From beginning to end the experience was wonderful.
Cathy O.
01/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Professional”
Dr. Causey was very thorough. Explained my condition and treatment.
James S. A.
01/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr Gouch and Staff provided exceptional Services and care”
Jenny at checkin, technicians Bailey and Crystal and checkout services provided by (name?) and Dr Gouch provided truly exceptional services and care for this un-scheduled urgently needed visit. The response to accommodate my request was received in a timely manner and gave me 15 minutes to arrive, from home. The entire visit was accomplished in exactly one hour with waiting times no more than 5-10 minutes. A truly exceptional performance on everyone’s part!, for which I am truly grateful.
Bruce F.
01/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Amazing!”
Excellent care. amazing staff! awesome Doctor... Very HAppy!!!!!
Lorraine V.
01/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Excellent feedback”
Very happy with medical expertise.
G. M. G.
01/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Dr. Licht was very professional, personable, and completely explained what would be done about my procedures.”
I truly was impressed with Dr. Licht. He took his time in explaining what would take place with my procedure. He has a calming influence while possessing complete confidence in his abilities. All of my concerns and questions were respectfully addressed. I feel secure in his knowledge and experience.
Susan P.
01/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Always comfortable with Dr. Causey and his treatments”
Thorough, excellent and compassionate.
Elizabeth M. V.
01/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very professional.”
All was very good - on time, professional and answered all my questions.
R. B. (. R.
01/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Competence and Kindness”
An outstanding clinic. My many questions were answered .
Jan S.
01/30/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr Causey and his nurse were awesome, and so kind and knowledgeable”
Amazing.
Mary F.
01/31/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Very impressed from the very beginning.”
I felt very relaxed and was given a lot of information
Vogel, R. E. V.
01/31/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Great”
Like Dr.Matthew Causey very much.
Donna K.
02/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Pleasant and to the point!”
Pleasant and to the point!
P. H.
02/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“He was very personable and knowledgable.”
i always feel at ease when going to see Dr. Causey. I trust his judgement and find him very personable. I would recommend him to everyone.
Sandra P.
02/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Discussed and advised about my eye cancers.”
Friendly and stayed on topic (my eyes).
Kenneth C.
02/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“I felt well taken care of. Staff (Erica and Dr Matt were great”
The Dr. was very well versed in what was happening to my eyes and gave a very complete description of what was to come. He put a plan into action which we hope will help the process.
Joseph G.
02/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Eckstein, M. E.
02/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent”
Through exam and explained the treatment going forward.
Anonymous
02/03/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent!”
Timely and professional
Jane S.
02/03/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Good”
He explained things clearly.
Robert B.
02/03/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Excellent”
Was very efficient.
Carolyn R.
02/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very Good Experience”
Dr Causey was personable & engaging. He was thorough in my exam and answered all my questions & concerns during my visit!
His assistant (Taylor) was excellent!
J. K.
02/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very professional”
First medical office where everyone you met introduced themselves and told you what you doing next. They all wore badges with their names and were very pleasant and professional.
H. D. H.
02/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Exceptional care”
Dr. Causey is the best. He takes time to "listen", and answers any questions I have. I trust my eyes to him!!
Gail M.
02/07/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Answered all my questions”
Very good
Steve M.
02/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Great”
Dr. Causey is a wonderful listener and a great provider.
Sheila D. F.
02/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Office was courteous and professional”
My first time to this office and everyone was very courteous and professional. The nurse and doctor answered all my questions.
Judie D.
02/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr. Causey was prompt, courteous and very professional.”
My visit was for examination following cataract surgery. The tests in the office indicated little change in my vision but, because I have diabetes, he recommended that I see a retina specialist. Of course I agreed and am looking forward to that visit next month!
M. B.
02/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Feel very comfortable with entire staff.”
Very comfortable and professional. Dr. Causey is great.
Danny P.
02/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Professional, caring manner”
I have been a patient of Dr Casey for a while. Explains everything completely. Takes his time to allow me to ask questions.
Shelton, S. S.
02/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“An efficient and pleasant pleasant experiencve. he”
I was called from the waiting area within 5 minutes of registration. Dr Causey was able to report that the condition of my 80 year old eyes is very good and wished me a good year before my next visit
Kathleen T.
02/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“I think he is a very good doctor.”
Very good experience 2nd year in a row. Will see him again in a year.
Anonymous
02/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Impressed with doctor and staff”
Explained what was going on. Asked if I had any questions. Thorough examination and time spent.
V. R.
02/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“The best”
My eye examination was the most comprehensive and professionally conducted that I have ever had. This was one great experience.
Tom C.
02/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Scary”
The experience with the provider was Outstanding. However, my problem is getting to and from the Brownwood office. I can't seem to find my way out the same was as I go into the complex. I don't know what road I was on when I left the complex (I couldn't see very well because of the drops. Then I got to Buena Vista and I knew where I was. It was scary. I might have to find another provider. I am 84, still drive, but not for too many more years, and I have no one to provide transportation. It is a big problem for me.
Kayackas, M. A. K.
02/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very comfortable experience.”
First time seeing Dr. Causey and had a very thorough exam. He explained everything to me in detail and I felt well taken care of.
Anonymous
02/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Professional and very informative”
I will highly recommend Dr. Causey to others. This was my first visit to him. He was very professional in his checking of both of my eyes and answers to my questions. He said I will need to see him a year from now again so I set up an appointment with him because I feel he is definitely good to see once a year or sooner if I have any eye problems and need an excellent eye doctor.
Joanne M.
02/16/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“A very down to earth doctor who speaks in laymen terms”
It was a very positive experience. He went through a very detailed overview of my surgery and recovery progress.
Terry J.
02/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Absolutely Outstanding!!!!”
My overall experience at St Luke’s was just Fantastic… From the first day I came in to St Luke’s to get my appointment for Cataract Surgery the staff have been extremely nice, helpful and professional.. Dr Ireland did a wonderful operation and my distance vision is now outstanding… In closing let me give a big THANK YOU to all..
Robert W.
02/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Annual Checkup”
Dr Causey is great. Well informed about my previous exam history which indicates to me he is prepared. Only have good things to say. Additionally I found the staff exceedingly professional throughout my visit.
Mcdowell, J. M.
02/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Jed D.
02/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
W. B.
02/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Felt very respected and cared for through whole appointment.”
I got a thorough exam, great explanation from Dr. Causy and the nursing or tech staff and receptionists were great to work with.
Brenda C.
02/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Awesome”
They were very professional and caring.
Tina B.
02/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“All of St. Luke's employee's are terrific.”
Dr. Causey: very pleasant and patient with my questions.
Anonymous
02/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Professional - Polite - Perfect”
Each time I visit St. Lukes, I am impressed from the reception to the follow up.
K. J.
02/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Well done.”
One of a good team.
William B. S.
02/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Outstanding.”
Outstanding.
Kathryn P.
02/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“The entire team surrounding and including Dr Causey are outstanding.”
From reception to sign out every team member and process were flawless.
Ralph C. M.
02/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Collette G.
03/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Maria G.
03/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Everyone was professional and caring”
From the tech to the doctor they all were super nice. The doctor addressed my issue and asked if I had any questions and waited for me to ask. The responses were clear.
Ruth T.
03/03/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Overall a very good experience.”
Dr. Causey was friendly and seemed
Knowledgeable and was very friendly with a good bedside manner. I’ll see him again.
T. H.
03/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Great and very professional”
He listens and explains any and all questions
Steven H.
03/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
Richard S.
03/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent, and thank you.”
Dr. Causey was very nice. He put me at ease. Explained everything very well. I appreciate the care he gave me.
Tom K.
03/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Organized, quick, and efficient.”
From the front desk to the check out the visit was excellent and thorough.
Jim C.
03/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Mary L.
03/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Wonderful.”
Great. Always listens, and helpful.
Dennis V.
03/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Saw the doctor promptly and visit was complete and informative”
The Doctor reviewed the office tests, discussed the results and basically provided everything we needed for this annual "maintenance" visit.
James M.
03/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“He listens to your questions and answers in easy to understand language,”
I have dry macular degeneration and he explained the steps very carefully to do what I can to slow the progression. It gives me hope. He answered my other questions so that I understood.
I also appreciated a heads up to a $50 charge for a refraction, which I gladly pay for. These are the only eyes I will ever have.
Coralee D.
03/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent”
Very thorough examination and he took care of the problem.
Anonymous
03/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“I hadxa very good meeting with Dr. Causey!”
Dr. Causey very carefully checked me for the problem I was having! My eye problem was taken care of and he scheduled a follow up appointment!
Artha S.
03/29/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Good, except for the wait.”
I’ve always been treated with respect and the whole staff is pleasant. I did wait for almost a 30 mins in the exam room for the dr, but it probably could have been worse! He did take the time to explain things thoroughly and I felt I had a comprehensive exam.
Suzanne H.
03/30/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Professional experience”
Professional experience and explained my eye health care and what to do to keep my eyes healthy. Very impressed with the care I received.
P. W.
03/31/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Great communicator”
Great experience
Anonymous
04/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“He is very personable and provides good information”
Very good
Carolyn B.
04/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellence at every turn.”
Professional, courteous , respectful & through.
Robert G.
04/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Efficient”
An improvement would be for the dictated evaluation notes to be provided textually to the patient in layman's terms.
Fred M.
04/03/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent”
Dr. Causey took the time to explain my eye issue with a diagram that I could understand & explain to others.
Carol M.
04/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Fine doctor”
I have always had a great experience with Dr. Causey and the entire staff. Everyone is professional, respectful and efficient.
Jeff T.
04/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Great doctor - explains everything and takes time with patient”
He was prompt and explained everything. Took time to answer my questions. Very knowledgeable.
C. H.
04/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent experience with St. Luke's”
Dr. Causey was very pleasant and thorough. He answered my questions and was really assuring with regards to an eye condition that I have.
Leslie K.
04/07/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“I felt very comfortable and understood Dr Causey’s deexpkanation of the findings.”
The staff members were very kind and made me comfortable
Theresa S.
04/11/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very professional, personal and knowledgeable.”
St Luke's and it's doctors and staff are the best.
Luther S.
04/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“excellent”
yearly check up went well
Raymond M.
04/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Very good and efficient.”
Short but positive visit explaining test results.
Mark S.
04/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent”
Excellent experience
Karen T.
04/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very Professional”
Pleasant...to the point
Jim M.
04/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excelente”
Very nice and happy he is my dr
Miguelangel C.
04/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Friendly”
Very informative
Sandra M.
04/29/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr Causey answered all my questions”
Very pleased with St Luke’s and Dr Causey
Cindy B.
05/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Confirmed diagnosis and clarified care instructions”
Very satisfied to have him as my doctor!
Anonymous
05/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Overall extremely pleasant and proffesional”
proffesional
Carl B.
05/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent, from start to finish”
Dr. Causey is personable and patient focused, able to relieve my anxiety over eye exams.
Sally B.
05/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Fantastic”
Talked about my eyes and that I’m doing well
Mary O.
05/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great visit”
I give it s10
Anonymous A.
05/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Good to have a doctor I trust”
Very professional team
Jack C. H.
05/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Excellent care & explanation”
He is professional, knowledgeable, patient, & kind. I am very satisfied with his service.
Jean A.
05/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent patient care from Dr Causey and staff”
St Luke’s at Brownwood is beautiful, efficient, very professional. Staff is cheerful and welcoming, well organized.
Sharron L.
05/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Muy bien el Dr. Causey es muy profesional.”
Excellent Dr.
Encarnacion H.
05/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“It was smooth as glass as usual”
One of the many great experiences at St Luke’s.
Robert M.
05/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Super”
Fast. Concise. Great
Ted A.
05/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“No complaints and very professional”
Would recommend.
Anonymous A.
05/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Everyone (and everything) has been top-notch”
Both the technician and the doctor treated me respectfully and were friendly at the same time.
Both were also prompt & efficient.
Susan T.
05/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr. Causey, is very easy to talk to, ask questions”
Dr. Causey, very personable. Never felt rushed and all my concerns were answered to my satisfaction.
Marcella S.
06/12/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Positive and pleasant”
I enjoyed the entire staffs, they are kind, professional and they show that they care.
Anonymous A.
06/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very impressed”
Dr. Causey was very knowledgeable. He was also very friendly. Enjoyed the visit!
Anonymous
06/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very thorough”
Very comfortable with Dr and helpful staff
S. W.
06/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“On time and overall good experience.”
Staff was very helpful and Dr. Matthew Causey is spot on for me.
John G.
06/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“very personable, puts you at ease”
Have been with Dr Causey several years now and feel very confident in his treatments.
Beverly K.
06/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Clear explanation”
Great
Anonymous A.
06/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“I felt confident in Dr Causey and all those who cared forme”
Dr Causey was professional and I felt confident in his ability to diagnose any eye issues that I had or have.
Colleen F.
06/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Excellent as usual”
Knowledge, always attentive, provides information/education that is helpful and easy to understand regarding my eyes.
Adele C.
06/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“My first meeting with Dr . Causey, I asked to see him again”
This was my first appt w/ Matthew Causey, I asked to see him again because he was very knowledgeable and took the time to explain everything to me.
Yvonne B.
06/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Personable - clear explanation -”
Offered next step information but left decision up to me
David A.
07/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Peaceful”
Provider is kind and soft spoken. He explained everything. I walked away informed and better equipped to handle my concerns.
Olga M.
07/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very professional”
Very knowledgeable
Gwen V.
07/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very pleasant experience”
Took time to explain everything.
Ginny D.
07/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“It was very good and I loved how organized they were.”
Loved it.
Anonymous A.
07/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
Anonymous A.
07/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very professional and friendly”
Knowledgeable, professional, friendly
Ronell K.
07/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
Anonymous A.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great experience!”
Extremely satisfying experience
Richard A. L. S.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Wonderful”
He was very complete in the examine. Addressed all my concerns
Catherine R. M.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Anonymous A.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Dr. Causey is very caring, and wants to be sure your issues are resolved.”
Outstanding!
D. R.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great visit!”
Dr. Causey is a very kind, understanding physician. He listens to any problems you feel you have and explains what can be done if necessary. He is a trustworthy doctor who I am happy to have found for the health of my eyesight.
Anonymous
07/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very pleased”
Very professional and knowledgeable
F. A. V.
07/29/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Always excellent.”
Been a patient for the past 12 years and always satisfied with the care.
M. G.
07/30/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Anonymous
07/31/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“very good explained current situation etc.”
very good
Wayne W.
08/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very good & helpful”
Very good and Helpful
Kathleen P.
08/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Great”
Very confident in his decisions
Anonymous A.
08/07/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“a very confident doctor, Very pleasant to work with”
I was concerned with my one eye and he did a thorough examination and discovered it was a one in 1 million chance that I’d have to have another laser gap done!
Ron H.
08/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“totally positive”
Great , informative, easy
Anonymous A.
08/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Good first vist”
He took a good history, ran a couple of tests and scheduled a a follow up a appointment for when he has my records from my former providers.
Michael O.
08/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent care”
Could not have been any better
Mike W.
08/12/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Great”
Very good and solved my eye problem
Anonymous A.
08/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Friendly and very efficient”
Friendly and very efficient
Robert L.
08/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Your organization is excellent.”
Your provider Matthew Causey is excellent.
Anonymous
08/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very good good”
Dr Causey is very thorough in his examination. I trust his expertise and recommendations.
Anonymous
08/16/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great! With nurse/technician and doctor”
Pleasant experience!
M. G. M. M.
08/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“exce;;ent”
solved my problem
Anonymous A.
08/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Perfect”
Dr Casey is easy to talk to. He explained everything to me in terms I could understand. I enjoy my annual visit with him.
M. H.
08/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr. Causey and his staff provide excellent care .”
As always, excellent care. The entire staff was friendly and helpful. Dr. Causey explained everything in detail. I have nothing but praise for the doctor and his staff.
George P.
08/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“The doctor is very professional and understanding”
Visit was on time and very factural.
Edward G.
08/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr Causey explains everything so well and is a pleasure to see.”
Dr Causey explains everything so well!
Anonymous A.
08/29/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Easy and no long waiting times”
The staff are very courteous and the doctor explains results of test and what they say and why they are watching it the eyes and explaining and answering all my questions.
Darlene C.
08/30/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
J. S.
08/31/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Everything went according to schedule”
The provider seem to have a lot of knowledge about his job
Anonymous A.
09/03/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“I received first class service by a well trained professional staff.”
Dr. Causey is an outstanding young professional. He listens carefully and gives me as much time as I need to get my questions answered. I feel in his hands.
John M.
09/03/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“As always, it was a pleasant visit.”
Listens and explains everything i need to know.
Anonymous
09/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“It was excell;nt”
He was thoughtful, professional and easy to speak with
Frank M.
09/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Sid A.
09/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“I felt that I was very important”
So far I am extremely happy. I will be returning to see ( intended) Dr. Ireland this month.
William L.
09/07/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“He was very good and explained everything”
Everything went so smoothly and everything was explained to me perfectly.
S T.
09/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“He has great bedside manners.”
He is very affable and knowledgeable.
Rosalie R.
09/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Actually they make the visit easy, comfortable and timely”
Great Doctor
Elliot C.
09/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
11 to 20 minutes
Verified Patient
Anonymous A.
09/12/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great”
Experience was great. Provider answered my questions and kept me fully informed.
Thomas P. B. J.
09/16/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Nurse and Physician were very good”
Very good
Michael N.
09/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Was very pleased”
All went well had no problems
Anonymous A.
09/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr Causey is wonderful.”
Dr Causey tells you up front what is going on. You don’t have to pull information out of him. He lets you ask questions and he listens. He’s a good doctor. The people I have recommended him to love him.
Carol A.
09/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“As usual, a pleasure to be a patient of Dr. Causey.”
Dr. Causey is very thorough with his evaluation. He has a kind "bedside manner" and seems to really care for the well being of his patients. He offers alternatives as to treatment possibilities and gives the patient a chance to be in on the decision making process.
John M.
09/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent visit”
Very good
Anonymous
11/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Everything’s was great”
Great
Anonymous A.
11/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“great personality”
Everyone is very helpful & you don't feel rushed as most physicians do today. You feel like you are taking up their time. Dr. Causey was very patient & made sure I understood what was going on with my eyes & what was available to help an issue.
Christine J.
11/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
11 to 20 minutes
Verified Patient
“He was very attentive my issues”
Was excellent with the exam and he explained it all l in detail
Joseph G.
11/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Friendly, helpful staff. Dr. Causey, David and Kirsten were efficient and attentive. D”
The office is run like a well oiled machine. Great care all around!
Nichole D.
11/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Thorough, pleasant.”
Dr Causey was very pleasant and welcoming. Examination was thorough.
His assistant was also excellent.
Jennifer H.
11/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“It was good”
He was very professional and answered all my questions.
Judy P.
11/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Anonymous A.
11/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“On 10/07/24 Went very well Thank you.”
Always very Professional, again very thorough.
Anonymous
11/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very Pleasant”
I felt very at ease with him. It gave me the confidence to speak my mind and not be afraid to ask him questions, that is very important to me.
Jean L.
11/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very happy with Dr Causey”
Makes you feel very important and is easy to talk to.
Susan A.
11/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“A fulfilling experience”
Polite, knowledgeable, trusted
Anonymous
11/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“excellent”
kind, caring, considerate and listens
Anonymous
11/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“He is very knowledgeable”
He examined and explained all tests that were completed.
Anonymous A.
11/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Personal connection”
I felt that both the doctor and assistant were caring for me as a human being, not as a number.
Deborah N.
12/03/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Everything went smoothly.”
Very good
Michael K.
12/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very good”
Told me his plans
Anonymous A.
12/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“still have unanswered questions”
Generally, very helpful
L. P. P. L. P.
12/11/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“as always great experience”
Dr. Causey down to earth
Anonymous A.
12/12/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Fantastic”
Asked for eye exam for new glasses. Dr. Causey gave me new prescriptions for both bifocal and Computer Glasses.
Both were perfect. Thank You
David M.
12/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Thorough examination that met my visit intentions.”
Excellent, knowledgeable professional.
Anonymous A.
12/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr Causy was great”
Check in was a snap, received eye test, then went over everything with Dr Causy , and left feeling well taken care of.
James O.
12/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Great experience!”
Actually met with Rose, Dr. Causey's APRN for my evaluation. Best experience I've had with a medical practitioner in a very long time!
Craig L.
12/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Good and educational”
Better than previous visit than competitors
James F.
12/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Always provide good ervice”
Except for a little wait at the start all was excellent
Anonymous
12/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr. Causey was so pleasant to speak with. He felt like more of a friend than just a doctor.or.”
Explained my vision health in an easy to understand manner. He assured me that my eye health was in good condition. He actually remembered me from my previous visit a year ago. Will go back to St. Lukes for my yearly health exam.
Joseph N.
12/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Caring, efficient, understanding and fast
Anonymous A.
12/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Quick, accurate diagnosis”
He. he looked at my retina, said the previous diagnosis is wrong, And I don't need surgery.
Fred G.
12/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Douglas H.
12/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent”
Dr. Causey is simply the best. He deserves the highest rating that can be given.
Rick T.
12/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Good!”
Dr Causey is a very personable and pleasant physician. Llll((km v
Shirley M.
12/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Better than local competitor”
Good
James F.
12/29/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Efficient”
The staff members and Dr. Causey were friendly, professional, and ran on time. I am very pleased with every aspect of my visit.
S. L. S. F. A.
12/30/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Efficient, respectful, pleasant, meticulous and knowledgable.”
I have been a patient of Dr. Causey for several years. He is very knowledgeable and easy to talk with. He takes as much time as necessary to clearly explain his findings. He is easy to understand. He has always been very pleasant. I highly recommend Dr. Mathew Causey. He is an excellent Optometrist.
M. P.
12/31/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
Jose R.
01/01/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr.Causey was polite and knowledgeable. I liked him”
He was professional and made feel I was talking to a very smart person.
D. N. I.
01/02/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous
01/03/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very satisfied”
Very good
Anonymous
01/04/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
Not rated
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Great experience”
Excellant
Greg A. A.
01/08/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“great”
was very good and helpful thank you
Marguerite E. D.
01/08/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very satisfied”
He answered all my questions
Susan U.
01/11/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Joyce F.
01/11/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
Anonymous
01/15/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very good”
Explained everything f very well.
Elinor F.
01/17/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“He is awesome.”
He is a very good doctor. Very good at explaining so I could truly understand my eye problem. Prior to which I had another problem and he handled that
and I had a good outcome. Dr Causey
I recommend to others.
Anonymous A.
01/18/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“An excellent appointment”
Dr Causey listens well, is empathetic and very professional.
Ted O.
01/20/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great”
Great glad i see him
Henry A.
01/21/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
He was very polite , attentive and caring.
Anonymous A.
01/21/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very good experience”
Dr. Causey is a fine doctor. I'm very confident that I get an accurate assessment of my eye sight.
Anonymous A.
01/23/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“As one would expect from a 5 star clinic!”
Tech Michelle is friendly and clear in her explanations for each test phase. Dr. Causey has thoroughly explained his tests and my prognosis, very professional. Thank you, Stacey
Stacey B.
01/23/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Entire are very pleasant”
Doctor and his assistant are very helpful. Doctor explained thing to
You in detail.
Doctor Causey is very pleasant.
Gwendolyn G.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Friendly and very thorough”
He did a good job in explaining my test results in a friendly manner.
Gary C.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Excellent - Dr. Causey is helping me keep tabs on my glaucoma condition!”
Dr. Causey and his assistant provided excellent service during my bi-annual glaucoma check up. The Dr. answered my questions on the glaucoma status and assisted me with a possible new condition starting to manifest itself by explaining the condition, it's likely causes, and provided a letter of recommended tests to my primary care physician to determine the cause. It was another positive experience with Dr. Causey!
T. F.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Excellent”
Good listener, good at explaining,
Excellent visit
Neil P.
01/25/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Great, very professional, staff are great”
Thorough exam and great information, felt very well cared for
Mary K.
01/25/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr. Cousy and staff were wonderful.”
Excellent experience. Thorough, professional and courteous.
Eileen Z.
01/31/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous A.
02/12/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great”
He’s efficient and I like that he’s not pushing me into getting cataracts.
Anonymous A.
02/12/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“On time and minimal waiting”
Really like Dr. Causey he explains thing so I can understand them and never seems rushed.
W. J.
02/13/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very informative”
Very informative
Bernadette A.
02/13/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Dr. Causey is the best”
I feel my questions are answered fully with Dr Causey's patience & professional demeaner. Great personality & I actually look forward to the exams. The girls that do my eye exams have always been great also. From the time you walk off the elevator & leave everyone is great ! Thank you all !
Christine J.
02/14/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr. Is very informative and easy to converse with.”
Dr keeps me filly informed and is very clear and concise.
Billy K.
02/18/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very Informative”
Very knowledgeable explanation was very clear and understanding.
Stacey P.
02/18/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very friendly and professional”
Made me feel like an old friend
Robert H.
02/19/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
Anonymous A.
02/26/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Friendly and helpful”
Professional and informative
Judy L.
02/27/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Excellent”
Took the time to explain
Ilene L.
02/27/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“A+”
Wonderful experience beginning to end
Cheryl R.
02/27/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“The entire staff are excellent!”
I feel Dr. Casey did a thorough exam and was patient and willing to explain his findings in a way that I could understand. I very much appreciate him.
Rose D.
03/01/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“EXCELLENT..!!”
As always, excellent care, consideration, treatment & explanation of the tests & treatments.
R. M.
03/12/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very good as expected.”
As expected. No delays or issues.
Kenneth C.
03/13/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Entire staff was great”
Walked in and the staff was very professional. Dr . Gooch answered all my questions
Billy S.
08/05/2022
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Phil B.
08/10/2022
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent”
Extremely happy with everything from check in (new patient) , to exam to checkout.
Catherine T.
08/16/2022
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Everyone there has a great attitude”
I had cataract surgery and everyone was kind and helpful
Michael C.
08/30/2022
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Excellent Experience”
Very Good
T. S.
01/26/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very attentive and friendly”
Excellent on all fronts.
Cheri B.
02/22/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very good informative visit.”
Dr Gooch explained the results of my exam and what the future looks like for me regarding the health of my eyes.
Louis B.
07/25/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Did not need a eye exam for a new prescription.”
Same as above.
Frederick P. U.
11/07/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Dr. Gooch is a wonderful doctor.”
Great! Explanations for my ease of mind all the time!
Varita P.
11/07/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent”
They were on time, efficient, and informative.
J. L.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“On time appointments.”
Good
Patricia D.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very efficient and pleasant experience”
Dr Gooch is very pleasant and covered all my concerns. He answered all my questions and explained everything so I could understand.
Barbara K.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very knowledgeable doctor”
Great Doctor
Chris was a great PA
Marjorie P.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent as always.”
Dr. Gooch and all the staff are very friendly, easy going and an asset to St Luke’s
Cheryl B.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Wonderful”
Dr Gooch took the time to explain what he was doing. He also explain how and what would happen during the laser surgery and what to expect afterward. Everything he explained was what happened. No surprises just amazing results. Thank you Dr. Gooch.
Linda M.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
David L.
11/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“great, gorgeous facility”
Dr Gooch as always great, very professional, explains everything so you understand procedures and risks.
Sheila M.
11/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Kind, Professional, and knowledgeable”
Dr. Gooch took his time explaining my diagnosis, reassuring me and making sure I was comfortable with his explanations. The staff were very friendly, professional and made the testing a breeze. Pleasant office environment from the welcoming area, waiting areas and the actual rooms where testing was done. Care was taken when cleaning equipment and the office spaces were also neat and tidy. Great experience!!
Lynda M.
11/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Always pleasant and informative”
Great
C. F. (. G.
11/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“enlightening. surprised of what might be going on with eyesight”
Dr. Gooch gave me a extensive exam for my double vision. It was so good to hear there was an explanation but some more investigation to do too. He answered all of my questions that I had at the time and I feel he will be the best one to discuss some test results at my next appointment. I was very impressed on how he worked my head angles to find the problem. I always hope for a quick fix but the depth of Dr. Gooch's understanding helped me realize the time and tests will take care of this issue, eventually.
M. S.
11/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“This doctor is the best!”
I am very satisfied that my annual check delivers accurate results. The doctor and staff are well prepared to offer the best eye care possible. I am very happy I decided to go to this practice since I arrived in central Florida.
Kevin J. C.
11/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent visit and I was pleased.”
Very good eye examination and explanation / cure for my issue.
Howard A. N.
11/10/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
Stuart F.
11/10/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Comfortable and confident”
Complete confidence in Dr Gooch. Always pleasant and friendly but most of all well qualified. Complete trust
U. K.
11/10/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“very honest and friendly atmosphere”
highly recommend
Joyce G.
11/11/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very complete exam.”
Every detail was explained and I felt my eyes are in good care.
Maryalice E.
12/19/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very professional”
Explained everything including the next step
Joel B.
12/19/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Everything was excellant”
Everyone was very professional and very helpful
Joann D.
12/19/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Follow up after cataract surgery”
All went well
Anonymous
12/19/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Lovely staff, very quick appointment.”
Very efficient office. I was in and out in less than an hour. Full exam, assessment, dilation and complete checkup. So happy with this office.
Sandy Z.
12/19/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Great Compassionate Care”
Dr. Gooch is not only a highly professional practioner, but a person who makes one feel comfortable, cared about and willing to listen, with interest to your concerns. I have only been a patient of his for a little over three years, but I not only have complete trust and confidence in him, I plan to stay with him for as long as he is at St. Luke's or as long as I am here.
Ellison B. (. V. J.
12/19/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“professional, answered all my questions”
everyone that I interacted with was professional and friendly, just what I would expect and hope for.
Donald H.
12/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Always feel my eyes are in good hands with St Luke’s.”
Had my yearly exam. All good. Very thorough.
Barbara D.
12/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr Gooch is great”
excellent
Anonymous
12/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Gayle K.
12/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“As usual, a very positive experience”
Dr Gooch is very thorough and explains diagnosis and procedures. I am extremely happy with him and the entire staff at St. Luke's
R. W.
12/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Very professional appointment with the doctor and his assistant.”
Very satisfied with the procedure and his expertise in the field.
Joan Z. M.
12/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Fabulous from start to finish!”
I trust Dr. Gooch 100% with my eyes. I have been going to him for 2 years and I am so happy I found him. He performed YAG laser on my eyes when my vision started to get cloudy. I suffered for years with double vision which got more problematic after I got cataract surgery in NY. I had 20/20 vision but saw double at night. Dr. Gooch was the only eye doctor that told me I needed Prism lenses to focus my eyes correctly. A year ago I started to get flashes in my eye. I called the office in the evening. They called me back right anway and Dr. Gooch made room in his schedule to see me. I highly recommend him!
Michele A.
12/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“everythibg I hoped for in diagnosis and treatmet”
Dr. Gooch took the time to meet with me because of the urgency I was experiencing regarding my vision. He put me at ease and assured me that there was a solution to my problem. He suggested a procedure for the week of Dec,. 18. It has be scheduled and I am relieved and thankful for his expertise, concern and desire to resolve this issue quickly.
Monica W.
12/21/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Pleasant”
Very informative
B. C.
12/21/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Quick, by the numbers.”
Good
Robert S.
12/21/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“The technician was helpful and patient during my Vision Field Test.”
The field vision test was performed yesterday by a very experienced technician. She was wonderful to talk to and was very good at e plaining the steps of my test. I have an appointment for my annual eye test in 2 weeks at which time the doctor will go over the results of my Field Vision test. I know have a baseline for comparison on future test moving forward.
Steven D. T.
12/21/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Best experience I’ve ever had at any type of doctor.”
They were personable, professional and knowledgeable. Loved the staff and the experience.
Cathy C.
12/22/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Not much waiting. Efficient.”
Excellent
James M. G. J.
12/22/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Great appointment.”
The office is well managed and efficient and the staff was excellent. Dr. Gooch is an outstanding doctor and answered all my questions. I can truly say that this the best medical appointment that I have had in years.
C. R. B.
12/22/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“He did a great job on my Eye with his Lacer.”
Dr. Gooch performed a Lacer procedure on my eye. It was a successful procedure and I thank him so very much for his professional dedication to his service.
Wayne E.
12/22/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Very pleased with care and staff at St. Lukes”
very pleased with Dr. Gooch. He seems very matter of fact and to the point.
Roger L. P.
12/22/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“I can see much better since the procedure .”
Great!
Thomas Q.
12/27/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“wonderful staff and great Doctors”
I was welcome with a smile , treated like a queen . Appointment was on time , just great
Carmen H.
12/27/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Exceeds expectations for professionalism and service.”
Dr Gooch has always provided the utmost in thoroughly trusted professional eye care. His calm demeanor reinforces trust, yet also instills a sense of personal caring spirit.
Nicholas K.
12/27/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“He is knowledgeable, experienced, caring”
Overall out of 10 a 100
Linda E.
12/28/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“It was very smooth and great time management.”
Doctor is understanding of my eye situation.
Jeff S.
12/29/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Terrific!”
Very patient and understands questions and answers all of them! I am very happy with Dr Gooch and look forward to seeing him again in the future to fix the left eye that wasn’t ready yet! My post op is with my optometrist therefore no response to that question! A great polite experience and his staff is excellent from the front desk to his assistants in the back! Five ⭐️
Janice P.
06/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very pleasant and professional”
John Gooch is an excellent doctor. I enjoy being one of his patients.
Anonymous
06/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Anonymous
06/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“good”
very nice and attentive
Darla A.
06/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“The staff is always friendly and efficient.”
Overall, my experience was good.
Anonymous A.
06/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Super service!”
Professional, personable. With all practitioners were like him.
Mary A. M.
06/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very informative with diagnosis”
Friendly
David N.
07/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great”
Dr. Gooch gives a though examination and explains everything. He listens and answers any questions or concerns. He is very professional
Barbara C.
07/03/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Good”
Provided explanation
Anonymous
07/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Doctor and staff excellent”
Excellent
Anonymous A.
07/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“As usual, the best.”
Excellent
A. A.
07/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Anonymous A.
07/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“He is great!”
Very patient, listened, fixed my vision and so grateful, cannot wait till he can do the left but it was not filmy enough. He is very cautious, explains his procedure. Staff amazing, all of them. Highly recommend and traveled from Ocala because of his reputation! He is wonderful!
Janice P.
07/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“No waiting time.”
He was thorough with everything.
Anonymous A.
07/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very good experience.”
Dr Gooch is very knowledgeable and explains things very well. He is pleasant and kind.
Linda A.
07/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous
07/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“It was a great experience.”
Wonderful experience.
Mary E. M.
07/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Good”
Dr. Gooch very professional and knowledgeable.
K. P.
07/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“very pleased with entire staff”
Dr Gooch was excelent
Anonymous A.
07/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Everything went well”
Everyone was nice and professional
Anonymous A.
07/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Wonderful”
Dr Gooch took the time to explain everything
he was extremely nice
Anonymous A.
07/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent at what he does and fast”
Completely satisfied
John G.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
Not rated
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Less than 5 minutes
Verified Patient
“outstanding doctors & assistants. Polite, sincere and a good experience!”
Excellent
Robert C. S.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Prompt attention!”
Prompt!
Anonymous A.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“He listened attentively and understood my concerns”
He was charming
Anonymous A.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Professionalism at its best!”
Always makes me feel confident in my care.
Daphne W.
07/30/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great”
Dr Gooch was wonderful. Very pleasant.
Anonymous A.
07/30/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very good”
Very helpfull & patient
Anonymous A.
07/31/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous A.
07/31/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“YAG Surgery Worked Great!”
I didn’t realize how much my vision would be improved. Thanks, Doc!
Paul G.
08/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Timm my Ely heloful”
Good info explained options
Anonymous
08/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous A.
08/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Dr. Gooch is a valuable asset.”
Dr. Gooch was professional but friendly. He answered my questions and made sure I understood.
Mary H.
08/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
Anonymous A.
08/07/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“He answered all question”
He was prompt. Introduce himself. Explained what was happening. Only problem was he was soft spoken
Paul S.
08/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr. Gooch is very thorough.”
Dr. Gooch takes his time with his patients, answers all questions with clear explanation. He is respectful and provides timely care so as to not keep his patients waiting any longer than necessary.
Debra A.
08/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“As always a very positive experience.”
Excellent
Patricia L.
08/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Good natured, competent clinician”
Positive interaction. Dx explained. Questions answered. Comfortable returning for follow up with Dr. Gooch in 6 mos.
Anonymous A.
08/12/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
He was very pleasant and explained everything to me in a way I could understand
A. M.
08/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Quick and painless”
Very professional
Anonymous A.
08/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Anonymous A.
08/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Always a good experience”
Very professional
Anonymous A.
08/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very Good experience.”
Doctor answered all my questions.
Doctor went out of his way to find a different approach to solve my issues.
Jacqueline G.
08/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very good.”
Professional
Anonymous A.
08/16/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Dr. Gooch is great to work with.”
Satisfied.
Edward L.
08/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“I was very happy to figure out a treatment that worked”
Dr. Gooch explained options and have me the information and time I needed to make a decision.
Janet P.
08/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Good at every level”
Great service
Anonymous A.
08/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
Geri G.
08/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“always a pleasure to have Dr Gooch for my eye check ups.”
Always a positive visit
Anonymous A.
08/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Anonymous A.
08/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Top notch facility, staff and doctors”
Caring, listened well and professional
Anonymous A.
08/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Always thorough exam”
Always pleasant & informative.
Nancy F.
08/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“It was a very informative visit.”
He explained what needed to be done and the length of time it will take to do the procedure.
Beverly C.
08/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“exactly what I expected,”
After technician tested me, Doctor was very through in his examination and told me to continue what I have been doing. Very pleasant.
Stuart W.
08/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent explanation of my condition and upcoming surgery.”
Excellent
George P.
08/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Dr Gooch is the best. I totally trust his judgement.”
The visit was as smooth as could be. Dr Gooch and the staff were all excellent and professional.
Dan M.
08/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“always a real pleasure to visit your office”
great
Thomas J.
08/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous A.
08/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great Doctors and staff”
Very professional and down to earth conversations.
J. D.
08/29/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Very pleasant and positive.”
I felt very comfortable with this provider.
Anonymous
08/29/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
Dr M. W.
08/30/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
Anonymous A.
08/30/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“A very friendly and knowledgeable staff”
Dr. Gooch is very thorough and courteous.
Melba L.
09/03/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very professional”
Everyone knows what they are doing....very organized and nice. I left with a very happy feeling!
Anonymous A.
09/03/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“As always very happy and satisfied withe my visit!”
My testing results were not quite on point and Dr. Gooch explained situation and options. We will meet in six months to discuss possible action needed. Very happy with his professional and knowledgeable approach!
J. G.
09/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“The facilities/staff are pleasant”
Dr Gooch is professional yet welcoming. He explains my options and status of my eye disease in a clear manner.
A. A.
09/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Anonymous A.
09/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very good experience”
Prepared for the surgery and it was done in a short time. Very good experience.
Beverly C.
09/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Roger L. P.
09/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Glad he could help me!”
He told me I did not need to interact with Dr. Caputi at Lange Eye before getting to him. Plain and simple...$30 out of pocket.
Anonymous
09/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“exceptional”
Dr. Gooch is the best.
Anonymous A.
09/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Great”
Staff was very good. Excellence at explaining everything.
Anonymous A.
09/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Really good”
Dr. Gooch is very nice and doesn’t rush. Listens to all history and medications and is very knowledgeable.
Anonymous A.
09/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“GREAT”
Very good , they are the best
Earnie J.
09/11/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Outstanding ! All the assistants were terrific !”
Very organized, appointment on time.Doctor very kind and knowledgeable.
Anonymous A.
09/12/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“was wonderful”
i was able to see him on short notice and we took care of the problem immediately
Anonymous
09/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Always a pleasure knowing I'm well taken care of.”
Perfect!
Laura W.
09/16/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“No need to go anywhere else for excellent medical care.”
I had a very positive first experience with this doctor with an excellent outcome from the laser treatment to correct my vision problems.
P. C.
09/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very professional”
Explained the exam and answered my questions. Very thorough.
John H.
09/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Philip K.
09/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great”
Short visit...excellent results
Karen S.
09/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“He is a great physician”
Detailed and thorough.
Anonymous A.
09/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very good, as usual!”
Very good
Carol T.
09/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“My overall experience with St. Luke's is always good.”
Well, let's start at check-in. The ladies are great, a little crazy (lol), and pleasant, and they do their job well. Then the Tech lady, sorry I don't remember her name, but again, a super person and did her job very well. Then we have Dr. Gooch, my first visit with him, but he is my wife's doctor, and she loves him. He's okay (lol) but seriously, very professional and to the point. Explained what my situation is and what he planned to do for me. My wife has been a patient of St. Luke's for years, I have been about a year, year and a half maybe. I can promise you if someone asks me about recommending an eye doctor, St. Luke's is it.
Gene K.
09/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Dr Gooch is a fantastic practitioner
Anonymous A.
09/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent”
Thorough and attentive
Anne M. M.
09/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very thorough”
Very good
Catherine R.
09/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Pleasant and efficient”
Dr. Gooch and his staff were very pleasant to deal with.
Kathleen M.
09/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very good”
He listened to me and provided feedback to
my questions
Anonymous A.
09/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“I am confident with his expertise.”
Excellent
Michael J.
09/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Amazing doctor. Easy to understand.”
As always, excellent.
David M.
09/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent”
Very efficient from the time of arrival to meeting with Dr Gooch
Anonymous A.
10/14/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very sucksessful treatment”
Expert advice and excellent treatment
Anonymous A.
11/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“I love Dr Gooch. He is very knowledgeable in all care of my eyes”
He has always been very kind and I have had two cataract surgeries by him with excellent results. He takes excellent care of me.
Kay D.
11/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Great service and knowledgeable!”
Dr. Gooch does a super job and is very clear with the information he provides. Excellent!
J. L.
11/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“St. Luke’s is the best.”
Dr. Gooch, is very thorough and pleasant. I’ve been coming to him for many years.
Anonymous A.
11/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Thorough”
Office is run like a well oiled machine, but everyone is friendly,answers questions, and when seeing the doctor never feel rushed.
Anonymous
11/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Fast and easy”
very thorough explains everything clearly
Anonymous A.
11/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
Anonymous
11/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr Gooch is great!”
I feel this Dr knows his craft and checks my eyes carefully and consistently every year. I recommend him without reservation.
Kevin C.
11/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Wonderful,trustworthy, compassionate and timely”
Very prof and caring...highly recommend
Connie S.
11/30/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Good exam following the well before with eye tests..”
It was a good experience.. following any need ( not quite yet) need for cataract surgery…
Only question I do not want bi vocals ( especially since I am at the beginning of cataract) but a bit overwhelming to need 3 different glasses
One at 1.50 tv watching
One at 2.75 for driving
One at 5.00 for reading..
Susan K. G.
12/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent”
I felt very comfortable with Dr Gooch and look forward to my next visit to hopefully clear my vision with laser
Anonymous A.
12/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Good”
Very knowledgeable.
P. T.
12/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“It was wonderful.”
I really like Dr Gooch! I will be back.
Thank you.
Anonymous A.
12/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
Not rated
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“All good.”
Good experience
Anonymous A.
12/11/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Great. Caring staff”
Will continue to be his patient
Anonymous A.
12/12/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“very satisfied.”
laser surgery and all went well. completely satisfied.
Anonymous A.
12/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Caring and efficient”
Always get the best care…very friendly staff too!
C. O.
12/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very thorough”
Dr. Gooch is a great listener and a knowledgeable doctor.
Melba L.
12/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Efficient”
Knowledgeable
Anonymous A.
12/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Organized and prompt with appointment”
Very good as expected
The techs were exceptional
Anonymous A.
12/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Everything was fine, understood each other.”
Dr. Gooch has been my doctor for some time now, we understand each other well, he answers all my questions that I may have. Every visit is a pleasant one. He speaks with both me and my wife so that we both understand. All is good.
Gregory H.
12/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very good.”
Very good
Assistant did a nice job of explaining tests
Anonymous A.
12/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent service”
Great doctor
Anonymous A.
12/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Robert A.
12/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Very professional”
Expert friendly service
Anonymous
12/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Everyone is very efficient, competent, pleasant. Very little waiting.”
Dr Gooch listens to my concerns and comments. Very good.
Anonymous A.
12/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Anonymous A.
12/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Great”
Dr. Gooch is always thorough and explains everything.
Anonymous A.
12/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Everything went smoothly. No waiting time.”
Very professional. No editing, no hold ups.
Perry A.
12/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very productive and efficient.”
Listened well, answered questions well.
Anonymous A.
12/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Always excellent.”
Feel confident in good hands with Dr. Gooch.
Fay M. S.
12/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Was a great experience!”
Great!
Freddie M.
12/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“GREAT....AS ALWAYS......”
GREAT....................
Larry D. S.
12/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very positive experience.”
Liked Dr Gooch very much and wouldn't hesitate to recommend him.
Anonymous A.
12/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr Gooch was a wonderful and caring person”
We discussed the continued high pressure in my eyes and what we would do to follow up. He also explained to me the fact that I have cataracts in both eyes.
Cathy C.
12/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very excellent!”
Very pleased with my entire experience.
Ronald M.
12/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Edward L.
12/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Professional, answered questions”
Professional
D. J.
12/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Always well done.”
Always a complete eye exam.
B. D.
12/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous
12/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Less than 5 minutes
Verified Patient
“HAPPY WITH RESULTS!!!”
ALWAYS LIKE DR GOOCH - VERY PERSONABLE WITH "HELLO"!!! ALWAYS PROFESSIONAL EXAM!!!
Sally B.
12/31/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Good and reassuring”
Seems very interested in your care
Roger L. P.
12/31/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Timely, Professional Care”
Dr. Gooch is a seasoned, courteous professional. He clearly explains his findings and takes the time to respond to questions asked of him. I feel comfortable and confident in his care.
Philip A.
01/02/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Efficient. Effective. Happy.”
Very effective diagnosis and recommendations. Very available for procedure. Quick and efficient. Extremely happy with results. What could have ben a stressful experience was quite the opposite. In and out in no time... I'm seeing remarkably better. TY Dr Gouch
D. R.
01/03/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Smooth operation!”
Great!
Anonymous A.
01/03/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Everything was great”
Everything was great, the Doctor and staff were professional and I felt very comfortable during the exam. The remainder of the staff were pleasant also.
L P.
01/07/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very pleasant experience.”
Easy to ask questions
Anonymous A.
01/08/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“On time, expert, clear directions, professional.”
Excellent
Anonymous A.
01/08/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“I enjoy using your office.”
Quick and easy experience. Short wait time and good results.
Anonymous A.
01/09/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Always a very positive experience.”
Always very professional, knowlegdable and caring.
Anonymous
01/10/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
A. A.
01/10/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent”
Dr. Gooch was informative, tentative and explained everything that was going on and options for treatment. I highly recommend this practice and Dr. Gooch
Stacy L.
01/10/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Thorough and Professional”
Conducts extensive exam, explains pros and cons of the procedure and his experience with doing it. Recommend.
R. C.
01/10/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Personable and professional”
Helpful when asking him question
Lisa T.
01/10/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“It is apparent he cares . Professional and Engaging”
St. Luke's has exhibited a professional and pleasant experience.
Richard L.
01/10/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“I had a pleasant experiance”
Dr. Gooch has proved to be a trusted adviser and knowledgeable in regard to my medical issues. I do trust his advice.
I have recommended him to family members and friends.
Roger S.
01/11/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Everything was just great”
Excellent
Anonymous A.
01/14/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“On time and easy to understand”
On time, easy to understand
Anonymous
01/14/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Anonymous
01/16/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Outstanding”
My pressure was reduced immediately. I was amazed.
Bob W.
01/17/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr. Gooch is absolutely the best!!”
Friendly, attentive to patient, answers questions. Never once did I feel rushed. Absolutely recommend Dr. Gooch to anyone needing a opthamologist!!
Anonymous A.
01/17/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Friendly and knowledgeable
Richard D.
01/17/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Outstanding”
Very quick procedure with outstanding rersults
Bob W.
01/20/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very satisfied with all experiences”
Very clear explanation of my situation and what to expect with procedures.
Anonymous A.
01/21/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“My appointment originated with my primary”
Having no experience with St’ Luke’s and extremely nervous with procedures, I was immediately calmed with their manners.
The doctors had no idea of my concerns.
I can not speak highly enough about St. Luke’s
THANKS FOR ALL YOU DO
Constance M.
01/21/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Everything went as planned”
A very successful YAG procedure!
Anonymous A.
01/21/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr Gooch always reviews my records before appointment and thoroughly focuses on conditions and any questionss I msf”
trustworthy
Anonymous A.
01/21/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“It was good. Trying a different approach with another drop for glaucoma”
Takes time to answer questions. Very knowledgeable
J. J. B. A.
01/21/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
Alma L. P.
01/22/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“always very helpful”
great
Anonymous
01/22/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Had to wait over 90 minutes to see the physician who's visit lasted 3 minutes”
The physicians we have encountered are knowledgeable
Anonymous A.
01/23/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Listened to my concerns”
I have used Dr. Gooch for the 6+ years I have been here to treat a medical condition of my eyes. I am well pleased with his service.
Steven B.
01/23/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“happy”
Warm welcome, good treatment, good results from Doctor. Overall very pleased
Stuart W.
01/23/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
Not rated
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Very professional”
He was very nice and informative
Anonymous A.
01/23/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Trustworthy”
Dr Gooch is great
Anonymous
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“I had a wonderful experience.”
Dr Gooch was pleasant and professional. He confirmed what my optometrist had told me and explained the procedure to correct the problem. I was set up for the procedure 2 days later. It was quick and easy. I was seeing clearly a few hours later. Very happy.
Alicia P.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Professional and personable”
Both professional and personable…. A rare combination
Mark M.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Fantastic results just like he predicted”
Excellent provider, very skilled and professional. I can’t wait to see 100% better.
Anonymous A.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Everyone on time and did there job over and above”
Emma, Taylor & Dr Gooch explained all procedures Also all where very friendly and patience concerned
John L.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“Dr. Gooch and staff very professional.”
Very knowledgeable and reassuring of the upcoming YAG experience. Dr.
Causey extremely helpful as well. Pam did a great job as do all levels of the St. Lukes staff!
Terry A.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
Not rated
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Very professional and diligent.”
St Luke’s was very well organized and a great team of workers.
Anonymous A.
01/24/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Couldn’t have been better. Excellent experience.”
Excellent
Carolyn H.
02/12/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“he explained the procedure and was very caring”
Good
Anonymous A.
02/13/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very polite and professional staff. Doctors very good and experienced”
Nice facilities and the staff was very cordial and professional. Attentive to my needs and spent time with me to explain things.
Anonymous
02/13/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“I’m appreciative of the care I received”
Very happy with the the help from Dr. Gooch
Ray G.
02/13/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“On time and did not wast time”
Came in room revised and checked vision answered questions
Anonymous A.
02/14/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Dr. Gooch and all of his assistants were very nice and informative.”
I had a wonderful experience with both of my visits with Dr. Gooch.
My surgery went much better than I expected but exactly as Dr. Gooch said it would. I had hardly any wait time with each visit. This practice runs very smoothly and the assistants are warm and friendly. I will definitely recommend Dr. Gooch to anyone.
Nancy R.
02/14/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Clear understanding of Yag procedure”
YAG was a very successful procedure. Was given a clear understanding of YAG procedure requirements and time-line for the other eye.
T. A.
02/18/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Enjoyable”
From check in to check out, the whole experience was thorough and efficient, with very little wait time. The staff was pleasant and professional, I wouldn’t go anywhere else for my eye care.
Michael H.
02/19/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent”
Great experience-Dr Gooch is very thorough and professional,
Anonymous J. A.
02/20/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Anonymous A.
02/26/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Wonderful facility. Excellent staff”
Efficient
Anonymous A.
02/26/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Good grom beginning to end”
Helped make my vision so much better
Patricia V.
02/27/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Anonymous
02/27/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“answers all questions”
Cares about his patients even if he calls out his codes to his assistant he will explain to you what he is putting in your chart if you ask His assistants seem to try to keep him on schedule but as we all know the people in the villages seem to think we are on there time
Anonymous A.
02/27/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
Anonymous A.
02/28/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very good”
Went very well
Anonymous. . A. A. N.
02/28/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Boyh tech s amazing .”
He's great and always give you time to talk. I'm so very pleased with him and his staff.
Janice S.
02/28/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great experience”
Excellent provider
Judy F.
03/01/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent experience”
Fast, professional and thorough.
Lacy T.
03/12/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Licia F.
03/12/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Timely, efficient and concise!”
Professional and friendly service
Anonymous A.
03/13/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Always reassuring”
As always, efficient, pleasant and reassuring
Madelyn G.
03/13/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Eye exam”
Dr Gooch is very good at explaining and making the process comfortable
Helen B.
03/17/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“A great listener. Explains very well all questions”
Very patient. Nice bedside manner. Very caring
Wendy S.
03/18/2025
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent!”
He listened and had helpful suggestions that required some time and problem solving.
Michael C.
07/17/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“s always very caring and pleasant”
Highly recommend st Luke’s!!! No issues at all! Joy is an absolute “joy” to be with as was Dr Miranda!
Sylvia S.
09/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Highly concerned about pressure in the eyes.”
Pressures on the right eye which had cataract surgery last Thursday, had gone from 16 before the surgery, to 11 just after to 34 on Monday.
Dr. Miranda prescribed yesterday some eye drops and also a diuretic which today brought the right eye's pressure by today down to 11.
Richard A. B. J.
11/07/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Doctor & techs were known, professional & friendly”
Excellent
Anonymous
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Excellent”
Excellent Communicator
John M.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Exceptional!”
Dr. Miranda answered all my questions. He was knowledgeable. professional, and has a great personality. I would highly recommend Dr. Miranda at St. Luke's in The Villages Lake Sumter Landing.
John I. R.
11/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Terrific Medical provider”
My cataract surgery went very well and the follow-up(s) with Dr. Miranda went extremely well. His one of the few Dr. in the villages that will take the time to actually answer all questions and makes you feel that everything I asked is important.
Jeffory L. J.
11/09/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Friendly, professional”
Friendly, professional
Paul D.
11/10/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Relaxed and informative, even pleasant”
He explained everything clearly, he made sure I didn't have any more questions, he made me very comfortable
Merry S.
11/10/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Timely”
Always friendly, efficient and knowledgeable!
Elaine M.
11/13/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent”
Always is a caring excellent experience
Louis F.
11/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Top Notch Practice!”
From the beginning to the end of both cataract surgeries, everything was run so smoothly. This practice is so Grade A from the receptionists at the front desk to the surgery staff, Dr. Ireland, Dr. Miranda and all the technicians. Would recommend them to everyone I know! So pleased with the outcome!
Mary G.
11/15/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“The Dr was willing to see me for both eye problems”
He knew exactly what was wrong with my eye & how to treat it.
Donna D.
11/16/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“professional, caring staff”
The one medical group in The Villages I never fear recommending.
Excellent all around.
Kathy H.
11/17/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“The dr is very good”
Good
Anonymous
11/18/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“True pursuit of excellence”
Everyone at St. Luke's wants to understand the patient's needs, and then strives to communicate in a clear fashion, what the medical condition is and what the medical treatment will be to achieve better vision for the patient.
Richard A. B. J.
11/19/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very Professional”
Dr Miranda explains everything to put your mind at ease. Super friendly!
David A. C.
11/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“very pleased with first visit”
While the doctor was obviously busy she was polite and answered all questions
Patricia F.
11/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“very pleased with everything”
LOVED HIM !very and gave great explanations of everything i was having done .
Virginia T.
11/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Cordial & orderly”
Pleasant
L. E. P.
11/22/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“DR. MARANDA IS THER BEST GREAT DR AND PERSONALITY”
COULD NOT HAVE BEEN BETTER LEFTY ANMD MY SIDE KICK KYLIE
J. F. B.
11/22/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“He is professional and easy to talk to”
Think the whole practice is courteous and caring
M. T.
11/29/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“excellent”
Very good; looked at my operative eye and told me how it looked. Asked if I had any questions and answered the question I did have.
Albert P.
12/03/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“The doctor checked Both eyes & gave a good report at this juncture”
After the pressure check I saw the doctor. He checked both eyes and answered questions I had about the first eye surgery. He went on to say Both eyes looked good at this time.
W. H. L.
12/05/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Highly organized and efficient.”
He, along with everyone else, was highly organized and competent.
Anonymous
12/06/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Overall I was very impressed with entire process”
Everything was great, the staff and doctors are very helpful, friendly and professional. I couldn’t be happier
Thank you for providing a comforting medical experience
Brenda G.
12/06/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“This was nothing but a positive experience”
After my cataract surgery, I saw Patrick for the post op. He was very professional, very friendly, very attentive. He displayed genuine interest in how I felt, and explained and answered questions. This experience left me very comfortable.
Janine M.
12/06/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very competent & respectful”
All of the staff were extremely polite and helpful. From the time you walk in the door, prepare for cataract surgery and postoperative, I felt calm & respected.
Karen P.
12/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Engaging, professional and caring”
First rate experience...knowledgeable, informative and great communicator
John R.
12/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“I was very pleased with the pleasant and politeness of the workers”
It was an easy procedure to endure
Stone, M. R. S.
12/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very clean, well ran clinic, I'm very impressed with Dr. Miranda.”
Very through, with friendly staff. Although you will spend longer at this eye doctor, they cover ALL the basis. You KNOW you've had your vision checked well when you are done!
D. L. H.
12/08/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Totally pleased with service received.”
From the first appointment to present, more than pleased with the Dr. Ireland, Dr. Miranda and all staff. Everything explained, complete examinations, promptly answer any questions and phone calls with more than satisfactory answers. Picked up my glasses today and that completes the cataract procedure. The staff are so pleasant, courteous and helpful. You are surely in good hands!!!!
J. G.
12/12/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Awesome ...He answered the ??? I had!”
Very satisfied with the everything!
Joan W.
12/13/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very impressed his manner was so understanding of the things you go through under these circumstances.”
The whole group are miracle workers.
Marilyn W.
12/13/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Excellent”
Dr. Miranda was professional and took his time with the eye exam. He explained everything he was doing, and I was very pleased with the overall experience.
Aurora B.
12/13/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Excellent care from beginning to end”
Dr Miranda spends the time to thoroughly evaluate the patient’s situation and provides clear explanations to all questions.
Linda T.
12/14/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Friendly, professional, and knowledgeable”
Did not rush and provided knowledgeable answers to my questions
P. S. K.
12/15/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great!”
Dr. Miranda is very personable and comfortable to talk with as well as very competent.
Modica, J. M.
12/15/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
Not rated
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Quick succint”
Well done
Patricia F.
12/15/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr Miranda and Eye test nurse super patient!”
Due to disability both were extremely patient and listened to everything!
Callinan, P. A. A.
12/15/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“The whole staff, is awesome. Love Dr. Miranda”
Very professional and organized.
Higens, G. H.
12/18/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Everything was great from start to finish”
Accommodating, friendly, informative, reassuring. All positive
Barbara H.
12/19/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“patient focused”
willing to answer any and all questions asked
Walter B.
12/19/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Outgoing , personable, and answered clearly all questions”
Very professional.
Anne K.
12/20/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Caring, Informative and buttoned down. Bravo.”
This is a very well run medical service. It is always busy but they move patients through the waiting room with a professional model that takes care of its patients and makes its patients feel that they have top-notch staff looking out for them.
Dr. Miranda is worthy of two thumbs up … and certainly Dr. Ireland. 100% positive recommendation. Well done!
Curtis K.
12/24/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr Miranda is thorough and explains everything very clearly”
I found Dr Miranda so helpful I will see him for my annual eye exam from now on
Dale D.
12/27/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Carbon copy”
As always, efficient, pleasant and on-time.
Steven M.
12/28/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Listens and explains everything.”
I had a lot of questions and all were answered, thank you Dr Miranda.
David C.
12/29/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr Miranda always has a pleasant attitude.”
Dr Miranda provides a clear and precise explanation of his eye examination
Falletta, L. F.
12/29/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Dr. Miranda offers concise explanation's of his diagnosis.”
My visit was for problems that arose after my cataract surgery. Luckily they can be treated with medication and Dr. Miranda was very thorough in his explanation of the root cause of the situation and how it is to be treated.
Jeffory J.
12/29/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“A +”
Dr Miranda is the most "interested" Eye Doctor, I have ever experienced. He show interest in his patient...listens and response in an appropriate, friendly, understandable manner. I have observed him with his staff and he is the real deal, a truly interested person in others.
Kathy H.
12/30/2023
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“St. Luke's is the only doctor's office visit I look forward to.”
As usual, everyone is so friendly and the exams are so thorough. Dr. Miranda is an amazing doctor in so many ways. He is warm and friendly and spends as much time as is needed so you don't feel rushed. His sense of humor relaxes the patient and, as I have said before, I look forward to each visit because vision is so important and St. Luke's is there to make sure everything possible is being done to save it.
,. D. R.
01/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very professional”
Communication skills are excellent. Keeping the complete process very simple.
Michael R.
01/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“I will definitely return to Dr Miranda for any future eye care needs.”
The office and staff were awesome. As was Dr Miranda.
G. T.
01/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Dr Miranda was very personable and answered all questions.”
The entire process of cataract surgery from start to finish was professionally done. There was little to no wait time while going through the process. The office staff was always inviting to us the patients the entire time.
W. L.
01/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Fantastic”
Very good. Would recommend to anyone.
Cheryl L.
01/07/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“It was great”
He was very helpful
Felix D.
01/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very pleased with how thorough he was”
He took care of all my post op care. Very polite, listened to everything I said. Would recap items about my eyes he had told me in previous appointments.
Dwann B.
01/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Top notch”
Wonderful experience
Prairie J. J. P.
01/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very professional,got the job done !!”
He was terrific, he understood the purpose for my visit and it went exactly how I had hoped it would. I would like to deal with him every time I have an appointment !!
James . . (. R. I.
02/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Great Experience”
St. Luke's, Dr. Miranda and staff are very caring and a pleasant experience
Theresa V.
02/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“He was great”
Informative
Janice D.
02/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr. Miranda was interested in listening, answering and reassuring of all questions asked. l qu”
positive experience
S. H.
02/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very informative”
He was very patient with me and answered all my questions. Made me feel at ease with what I have going on.
D E.
02/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Wonderful”
Attentive, great uplifting personality, professional great experience with understanding of my issue.
J C.
02/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
6 to 10 minutes
Verified Patient
“He was very responsive and kind; courteous, knowledgeable”
Explained what’s the problem and what to treat with it. Very thorough with the exam; great customer service- look you in the eye when talking with me; took time to listen.
Cora N.
03/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“L DR MIRANDA TAKES A VERY PERSONAL APPROACH TO MY MEDICALNEEDS”
TRULY ENJOY KNOWING DR MIRANDA- HAS A GREAT ATTITUDE. LEFTY BRUCE,94 KOREA VET
Lefty B.
03/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr. Miranda was easy to understand.”
He explained everything to me and was very professional.
Karen D.
03/30/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“every one at St Luke's was very nice and polite. Thank You.”
My wife and myself were very pleased with Dr. P. Miranda
Victor (. T. S.
04/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr. Miranda was so kind and knowledgeable and thorough absolute great experience”
I would recommend this clinic to everyone
Anonymous
05/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Anonymous A.
05/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Anonymous A.
05/09/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Explained diagnosis clearly”
Was very happy with Dr Miranda. Will ask for him on follow-up appointments.
Joyce R.
05/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Professional, confident and personable”
Great Staff!
Anonymous A.
05/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Wanda S.
06/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
G. M.
06/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Explained everything to me very well”
Very satisfied
Anonymous B. A. K.
06/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
21 to 30 minutes
Verified Patient
“My visit was as expected.”
First time appointment with Dr. Miranda. He is professional and addressed all my concerns.
L. D.
07/02/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very good”
Comfortable and understanding
Anonymous
07/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Overall very good. Great check in and short wait for prepping.”
The end results were down right spectacular.
Elliot C.
07/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“I can see again!”
I was very scared to have cataract surgery, but Dr. Ireland and her staff made me feel comfortable and important. They answered all my questions and the procedure itself was very quick. Best of all, there's a whole new world out there that I can see again!
Cynthia E.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
Not rated
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“very good”
results were very goof
A. B.
07/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent”
Very kind, helpful, listens, provides good feedback
Jean M. H.
07/27/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
Anonymous A.
07/31/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Detailed and knowledgeable”
Very good
Louis P.
08/01/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
Joseph F.
08/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Excellent”
Dr. Miranda appears to care about his patients. Takes time to talk if you don’t understand.
Rebecca V.
08/07/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr Miranda was thorough and explained things in simple terminology”
Dr Miranda was thorough and explained things in simple terminology
Cathy L.
08/08/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“Great yearly checkup.”
This was my first visit with Dr. Miranda. He has a welcome personality and doesn't rush you through the visit. I would recommend him highly.
The tech who did the pre visit exam , was excellent too.
Sorry , forgot his name.
A. A.
08/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great”
Courteous great explanation polite
Patricia M.
08/16/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very professional”
Very professional
Anonymous
08/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“EXCELLENT”
SHE WAS WONDERFUL AND EXPLAINED EVERYTHING TO ME
Joseph F.
08/21/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr was so kindand explained everything.”
Everyone was so nice at front desk
Anonymous A.
08/22/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Great visit”
Dr. Miranda was great, very thorough and very informative. I would highly recommend him and his assistant
Carl T.
08/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very good appointment.”
Nice Doctor. Listened and explained everything.
Ruth A.
08/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
Anonymous A.
08/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great”
Love his enthusiasm and appreciate that he took the time to answer my questions.
Steve G.
08/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
Anonymous A.
08/28/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Wonderful person and doctor”
He’s kind and understanding. I feel like he cares about my health. Takes time to explain everything.
Anonymous A.
08/29/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very good”
I was very satisfied with his follow up of my surgery.
Anonymous A.
08/30/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Dr. Miranda was personable, thorough and explained everything he did.”
my total experience was great starting at the front desk to the technicians that started my eye examination all the way to Dr. Miranda, who concluded my eye examination explained everything, and I was very satisfied.
Joseph M.
09/04/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great listening for my concerns”
Thorough examination and complete understanding.
Anonymous A.
09/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent…..couldn’t be better!”
He is thorough in his exam and explains everything succinctly! Asks if I have any questions and if so provides easy to understand terms. He makes me feel confident in the care I am receiving is exactly what is needed!
Teresa A.
09/06/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Professional friendly great visit”
Patrick was ver helpful . Listened to my concerns. Felt very relieved with answers. Thank you. Also staff at front desk very helpful.
Maureen H.
09/13/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“We appreciated his expertise and friendly manner!”
My wife and I greatly appreciated Dr. Miranda's easy, friendly manner and expertise. We both liked him very much!
W. B. W.
09/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Quick and easy!”
Stephanie is awesome and so personal . She has performed my testing before.
Anonymous A.
09/16/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Super nice and very informative”
Took time to explain everything and asked if you understood or had questions. Very professional!
Mike C.
09/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great doctor”
Dr Miranda was a great listener. I felt like he was actually listening and responding. I never felt rushed.
L. R.
09/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Excellent”
Everything went well. No problems.
Anonymous A.
09/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Not rated
Verified Patient
“Testing person was excellent!!!”
Testing person was excellent
Anonymous A.
09/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Great doctors and superb staff.”
Overall a superior experience
Rosalie J.
09/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Excellent.”
Professional, Courteous And Knowledgeable. Resolved My Issue Successfully.
Arlene A.
09/24/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Efficient and trustworthy”
Dr. Miranda is thorough in his eye exam and answers any questions that I have. He doesn’t rush through the appointment, is diligent to make sure I understand the treatment.
Janet M.
10/15/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
Not rated
-
Average Wait Time
Less than 5 minutes
Verified Patient
“Very happy with the care”
I was very impressed with Dr. Miranda. He was very thorough and explained everything to me. Was interested if I had any questions and answered them completely.
T. L. C.
10/16/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“I felt taken cared for and my questions were answered.”
I received excellent care. So thankful they worked me in the schedule. The office personnel were very efficient and caring.
Georgia M.
11/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Great”
The visit was on time and very informative.
Anonymous
11/25/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
31 minutes or more
Verified Patient
“I felt that each person was excellent and communicative in the process and answered any questions that I had.”
Each person had a role and were very good at it. I felt very comfortable with the practice and the process plus, they were attentive to the recovery.
I highly recommend St Lukes for any eye issues.
Ralph C.
12/05/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“they're competent and professional”
excellent care
Marion P.
12/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Good”
He is the most thorough doctor there. Everyone else rushed me in and out but he took time and answered all my questions. Dr. Ireland was rude and just wanted to get my $9k for cataract surgery and she didn’t care if I had questions or concerns. If not for Dr. Miranda I would have switched to Lake Eye where my wife goes because they are always kind and thorough and answer her questions without rushing her out the door.
Anonymous
12/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“I felt I was in a good safe place”
Dr. Marino was wonderful!
C. E.
12/10/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very pleased with all the staff”
Very personable and knowledgeable
Paul P.
12/11/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“Very good, thorough and explained”
Very good
Anonymous
12/17/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Very professional with the best interest of the patient.”
This is my 3rd eye doctors since I moved to The Villages. And they are by far the very best. The doctors and support staff are extremely professional, take the time to explain and answer any questions. The medical office is super clean with all of the newest equipment. I feel 100% comfortable that my best interest are their number one goal. HIGHLY recommend.
Mike C.
12/18/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
11 to 20 minutes
Verified Patient
“Doctor Miranda knows his craft and enjoys answering questions”
I found Dr. Miranda to be very well educated and an expert in his craft and he clearly doesn't mind talking about a diagnosis or answering any questions I've had - which can be many. His attitude is one of enjoying sharing information, and is willing to go deep in his explanations if you so desire. I'm very pleased with the time I've spent in his care.
David H.
12/19/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
6 to 10 minutes
Verified Patient
“VERY CARING OF TIME AND YOUR EYE HEALTH”
very happy sorry I didnt change earlier
Anonymous A.
12/20/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Not rated
Verified Patient
“Top notch!!”
Starting with the initial check-in process and all the way through my exam, St. . Luke’s was excellent. Extremely satisfied with the care that was shown. Would definitely recommend St.Luke’s.
Anonymous A.
12/23/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
A. A.
12/26/2024
Office & Staff Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
-
Average Wait Time
Less than 5 minutes
Verified Patient
“A very professional business.”
One of the best doctors I have ever had.
Randy S.
12/26/2024
Office & Staff Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
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Average Wait Time
Less than 5 minutes
Verified Patient
“It was an eye exam.”
Experience with St Luke’s eye care was fine. On time with appointment and friendly staff.
M. B.
12/27/2024
Office & Staff Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
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Average Wait Time
Not rated
Verified Patient
“Great. Will return yearly.”
I had 2 successful cataract surgeries with st Luke’s. Wil always use for eye care.
Anonymous A.
12/31/2024
Office & Staff Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
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Average Wait Time
Less than 5 minutes
Verified Patient
“Great!”
Awesome- thank you!
Anonymous A.
01/07/2025
Office & Staff Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
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Average Wait Time
Not rated
Verified Patient
“Top shelf experience”
Very pleased
Stanley T.
01/08/2025
Office & Staff Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
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Average Wait Time
Less than 5 minutes
Verified Patient
“World Class medical care”
I was told this was a world class practice and that what I found to be true. Highly eecommended.
Stanley T.
01/10/2025
Office & Staff Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
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Average Wait Time
Not rated
Verified Patient
“The services are outstanding”
Very well pleased
Frank A.
01/10/2025
Office & Staff Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
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Average Wait Time
Not rated
Verified Patient
“Very informative”
A very friendly, down to earth Doctor
Dennis C.
01/11/2025
Office & Staff Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
Not rated
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Handling of Billing & Insurance
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Average Wait Time
6 to 10 minutes
Verified Patient
“Excellent”
Very professional and friendly
Thomas C.
01/15/2025
Office & Staff Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
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Average Wait Time
Not rated
Verified Patient
“Very pleasant experience with caring staff members. Thank you.”
Dr. Miranda spent enough time with me to explain what he was testing me for, and why. The other staff members were genuinely interested in my well-being and were very helpful.
Janet M.
01/16/2025
Office & Staff Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
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Average Wait Time
Less than 5 minutes
Verified Patient
“Best eye physician I’ve ever visited.”
Caring, knowledgeable, professional. Great listener.
Owen C.
01/21/2025
Office & Staff Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
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Average Wait Time
6 to 10 minutes
Verified Patient
“Great work”
Great service
Anonymous A.
01/22/2025
Office & Staff Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
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Average Wait Time
Not rated
Verified Patient
“Patrick and his team made me feel calmer”
Patrick was very kind and listened to my health issues.
Tara B.
01/24/2025
Office & Staff Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
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Average Wait Time
Less than 5 minutes
Verified Patient
“Very thorough exam.”
I really liked dr Miranda. Really took time w exam and explaining things.
Karen A.
01/24/2025
Office & Staff Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
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Average Wait Time
Not rated
Verified Patient
“Smooth, pleasant and professional”
I arrived anxious due to concerning post op symptoms. The Dr answered all my questions, performed a thorough examination of my eyes, and eased my concerns. He provided home treatment suggestions and provided a timeframe for expected improvement, with instructions to call anytime if symptoms not improving.
Deborah A.
01/25/2025
Office & Staff Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
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Average Wait Time
Less than 5 minutes
Verified Patient
“On time, efficient, clear and informative.”
This was my second time seeing Dr. Miranda. He is very pleasant, professional and knowledgeable. He told me what was wrong and what we needed to do and how he was going to do it. I like him a lot and am happy to have been able to get an appointment with him.
Will T.
02/14/2025
Office & Staff Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
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Average Wait Time
Not rated
Verified Patient
“St Luke’s is awesome!”
Dr Miranda and Dr Ireland were fabulous! They set my mind at ease with what to expect during and after cataract surgery. Answered all my questions clearly and concisely.
Owen C.
02/28/2025
Office & Staff Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
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Average Wait Time
6 to 10 minutes
Verified Patient
Anonymous A.
03/01/2025
Office & Staff Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
Not rated
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Average Wait Time
11 to 20 minutes
Verified Patient
“Good”
He was informative about my eye conditions
Anonymous A.
03/01/2025
Office & Staff Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
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Average Wait Time
6 to 10 minutes
Verified Patient
Anonymous A.
03/14/2025
Office & Staff Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
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Average Wait Time
6 to 10 minutes
Verified Patient
Anonymalfredous B.
03/18/2025
Comment - “ Professional, every step explained ”
Calming, answered all questions, very nice, patient oriented.